“I was at the desk 25 minutes after my arrival at the airport in Heraklion, arrival time of the plane was 30 minutes later than expected. They told my - not in a friendly manner - that my bus was gone and I have to come back again after one hour for more information. Then I had to wait again until all passengers for the transfer had arrived. Not really satisfactory.”
“Great trip. Luis, the driver text the day before with a reminder of the pick up time. He arrrived on time. Smooth trip with no hold ups.
Used Holiday Taxis on many occasions and would definitely recommend them.”
“We were picked up by Ioannis on time who transferred us to Rethymnon from Chania Airport. He was very friendly and knowledgeable but, more importantly, he was a very safe driver and the vehicle was comfortable. He placed all our luggage into the taxi and unloaded it again in Rethymnon.
He is highly recommended by my husband and myself.”
“I found the company online and thought the prices were good. The service from the airport was slightly delayed to a miscommunication but the driver was very good. The return journey was excellent, with the driver taking in to consideration I was feeling slightly car sick. I would use this service again and recommend to others.”
“My flight was more than an hour late arriving but on going to the Holiday Taxis desk they got a driver for us straight away. Nice clean vehicle and friendly drivers. Got picked up for our return journey bang on time. Excellent service, will definately book again. Recommended!”
“Extremely poor service from holiday taxis. Pre booked transfer and failed to pick us up from our hotel. As a result we were forced to arrange and pay for a private taxi at a cost of €90 in order to reach the airport in time for our flight. This was additional expense and stress.
When we contacted customer service team by phone, the representative I spoke to was extremely rude and unhelpful, which added to the frustrating and disappointment of the experience.
I have requested for a refund to cover the cost of the private taxi. Extremely disappointed that its holiday taxis and will not be using them again.”
English
