“We are regular uses if Holiday taxis and quite frequent flyers
I would have given 5 stars again overall, but when we arrived after a tiring evening flight there no one waiting to greet us we had to ask where the correct desk was and the service at Palma airport desk was quite unsatisfactory
The taxi operators were kaotic and very disorganised and spokw only very basic standard English
we waited over 15 minutes with quite reluctant support.
After that the taxi driver was brilliant and standard of service excellent.
Return driver was very prompt and very helpful
Both cars were both comfortable and extremely clean and safe.
Hope this helps improve my assessment back from 4 to excellent 5
The office staff at Palma desk could have managed the logistics of where taxis are located to avoid no taxis being available when a flight from UK arrives”
“Very good service I mislaid my backpack at the Airport left it on the Airport shuttle transfer bus, approached staff member and he was extremely helpful in assisting me recover it, thank you”
“The driver of our transfer drove dangerously fast, weaving in and out of traffic and on one occasion ran through traffic lights because he couldn’t get stopped on time”
“Return taxi was 25 minutes late arriving at the pick up point. No explanation was offered when the driver turned up.
Thankfully my flight was delayed so it didn't turn into a problem but it was unnerving.
Given, as a customer, you are asked to be at the pick-up point 15 minutes before the specified pick-up time it's annoying.”
“Je pense que un service payant doit au minimum respecter les horaires et surtout le clients, et surtout la langue du pays , mais certaines cases étaient absente donc acte
Cordialement G GIBILY”
“Excellent service both ways to and from airport to hotel and return. The drivers were polite and professional especially Girts. I have used Holiday Taxis many times before and will continue to do so. The transfers in Riga were excellent. Good service and communications.”
“Very pleased with the service, our driver was waiting with our name on his board.
He brought the taxi to where we waited.
He dealt with or luggage and gave us a safe and courteous drive to the hotel.
Excellent.
Regards
Keith and Rosemary Mitchell”
“My return taxi ride from Puerto de la Cruz to the airport was perfect.
However the transfer from the airport was a traumatic experience.
My phone battery had died so that I could not bring up my hotel details which I had not memorised. The driver said Puerto de Sol? I said yes because Sol and Puerto sounded familiar. On arrival at the resort I asked the driver if he had a list of passengers and their hotels because my phone had died and I wanted to verify the name of my hotel.
He said he didn’t and we had arrived at the puerto de sol which I had asked for. The name of the hotel he pointed to did not contain the words puerto nor sol but he just left me there and drove off.
Fortunately for me the receptionist at this hotel - I can’t remember the name- was kind and charged my phone enough to bring up the hotel reservation., and then he called a taxi to take me there safely. Fortunately again it was not too far away.”
English
