“Horrendous, poor customer service at best long delays waiting for other passengers there should be a limited waiting time and it should be advised when booking, not value for money as other options are available cheaper and less waiting time. Disappointed and will avoid holiday taxis from now on ! Refund required”
“When we arrived at the busstop there was no bus; it took 10 minutes for the bus to arrive. After all waiting passengers were seated (another 15 minutes) the bus waited more than half an hour for 2 passengers to come. At the end those 2 passengers didn't show up. All together it took nearly an hour to go 'en route'.”
“We arrived at the airport and once we collected our bags walked to the specific column across from the service desk, that was closed to wait for our driver. Nobody there, so we waited over half and hour, then I walked outside to find the other drivers to see if I could find the driver from holiday taxis. They told me to walk to another counter that displayed the holiday taxi taxi logo but wasn?t costumer service she just directed me back to where we were waiting with no help or assurance the driver would be coming or a contact number for him. Roughly an hour after we had collected our bags a guy in a white shirt holding his phone walks up and says my name. We follow him to the van and we are on the way. The car was new and clean the driver told us the time to our destination all was well. But the stress of not having someone waiting with a sign at the arrivals gate, like every other car service in the world didn?t sit well, so yeah if they get that right in future it would be stress free. It was an early arrival 6:40 am so maybe our driver just overslept!?”
“Having used Holiday Taxis before, and previously been impressed, our booking for a recent trip to Athens was very different. On arrival, after being held up by a minor delay & large queues in passport control, we were 50 minutes later than expected. Our driver was no where in sight despite the agreement stating they should wait 60 minutes. After an unhelpful call with the helpline we were told all we could do was get a taxi and put a complaint in. This was at an additional cost of circa ?100 to us. What is the point of providing flight numbers if drivers do not check flight times? Our return journey driver was rude, playing techno music for the whole journey. He tried to take an additional payment from us despite the fact we had pre-paid. He didn?t help with the loading/unloading of our bags or even open the boot! One month later and we still don?t have any response or resolution to our complaint. We will not use Holiday Taxis again!”
“The taxi transfer to the hotel was luxury and the driver was brilliant however, on the return journey to the airport, the 9 seater was not a luxury vehicle but the driver was nice enough?”
“Your provider in Malaga is not good at all. My name on arrival was not on the list. They made me wait and told me they would come and get me. After more than an hour I still had to wait. My name has meanwhile been added to the list with an arrival at 1 p.m. while my reservation was for 11:45 a.m. After 2h30 of waiting, finally I had my transfer. I was not alone in this situation. It was chaos. I had already had some problems in October 2022 in Malaga where I had been quite poorly received. Otherwise, I use HolydayTaxis once or twice a year and have never had a problem. It is really a problem of the supplier on arrival. The departure transfer went very well.”
“The coach taking us to hotel was good. The return journey however the coach had a high pitch whistle, there was water dripping from the window tops and some seats including mine was wet.”
“Easy jet went wrong and lost our luggage so we missed your taxi. And then because we couldn?t find out where the drop off point was for the return journey we missed the one back to the airport too!”
“Scheduled pickups were all good however the driver personally asking for tips at drop off was a bit cringy. Also they take too long at the service break was waiting half an hour at the service. The journey was just 1 hr so was unnecessary to wait that long at services. I had little children and it was 11pm.”
“We have used the company for years but this time it was 1.20 hrs at the airport then let off on main road. On return had to drag suitcases up a hill to main road again. We have always been dropped off at accommodation in previous trips”
“Unfortunately the planned transfers did't work as planned. On my return trip to the Cagliari Airport after having contacted the company by phone and having being told that the pick up time was 8.30 am the driver waited for me at 7am and than left without even tryiong to contact me or somebody else for advise. Furthermore they didn'r provide any help, just told me to get a 'taxi' to go to the airport!!! I wrote a complaint using the holidaytaxis tool days ago by nobody answered back. I am very upset.”
“Transfer to Faro airport in August 2022 didn't arrive. After calling the Albufeira and UK offices I was advised to take a taxi to the airport and make a complaint/request a refund. I've used this service before and this is the first time I had a problem.”
“I am disappointed with the service. With my first course, the driver was on a time and took us straight away to the hotel. However, I booked the return to the airport at 2 p.m, but the taxi had been sent at 11:20 a.m. I have spoken with the company, that we are losing the dinner at the hotel, and we still have half our day which we should spend by the pool. We had to spend 5h at the airport before flying- the hotel was 20 minutes from the airport, so what was the point of going there so early- especially since I had 4 years old children with me? Customer service stated they have got other customers waiting for a taxi and they are available to pick me up at 11:20! I had a beautiful holiday, but I feel robbed on my last day. I never had a situation where I am ordering a taxi at a specific hour, and I feel forced to use the service 3h before my planned time. Not recommended.”
“My flight was delayed, thinking the taxi service would keep an eye on my flight times after giving them my flight number, no taxi was waiting for me! Was given a voucher and told to wait outside the airport at the taxi rank late at night a female on my own to wait! Waited 30 mins for a taxi to be greeted by a taxi man who didn?t want to take me to my destination after telling me the service charge changed after 10pm. Wanted more money!! Begrudgingly he took me!”
“Our pick up on arrival at our destination was faultless. Driver was waiting, professional and courteous. However, the scheduled pick up from our hotel to take us to the airport failed to arrive on time. I was told initially there would be a delay which would have made it half an hour late. This then became an hour and by then I was afraid to risk waiting any longer so had to cancel it and get a last minute taxi in order to ensure we arrived at the airport in good time for our flight. Our departure was disappointing and stressful and I have raised a complaint in order to get a refund. I am currently awaiting the outcome.”
