“The shuttle was waiting for us and delivered us speedily to the drop off point. Our return journey was simple and we were given a sensible pick up time. The bus was on time and took us safely to the airport helping us off load our cases
All in all a very good value for money experience and we will use them again”
“We had some issues on arrival and had to wait a long time (well over an hour) for the bus to pick us up.However in the way back to the airport the transfer was faultless”
“Firstly on arrival at airport, I paid for premium transfer, I did not have premium transfer, was advised they did not have enough people on premium transfer so was put on normal ☹️ worst of all I would not have been picked up at all, if I had not asked hotel reception to ring tel. Number on my paperwork, whereby one of your people rushed to pick me up and meet up with taxi who was supposed to pick me up, so your service is not 100% it should have been. When you pay for a service we should get it!!☹️”
“Our arrival transfer to Corralejo was terrible! The coach was really old compared to the others waiting.
We finally set off and right from the start it was obvious that something was very wrong with the bus!
No power, crawling along the lady driver struggling to get any power from the engine. She rang the office on her mobile twice and seemed to get no support! Meanwhile we were stuck out on the open road in the dark! She managed to get us to Riu Olivia Beach as first drop, god knows how the others got to their Hotels. Not impressed having been a regular user over the years we will be looking at alternatives in future.”
“Excellent service, met at the airport by a very friendly and knowledgeable representative, as 2 female travellers it was very nice to have a friendly, knowledgeable female taxi driver Dora, who pointed out to us places of interest along the way to our hotel”
“Déjà le numéro du guichet indiqué par message n'était pas le bon.
Puis j'ai attendu 2 heures avant de voyager. M9n vol est arrivé à 11h30. Après plusieurs relances auprès de votre agent qui voulait me faire payer un supplément. Votre chauffeur m'a conduit seulement à 14 heures.
C'est peu sérieux .”
“April 17, 2025 ~ 14:00, BCN Airport. NEVER AGAIN! At the airport driver waiting area with our luggage, ad NO person holding a sign with my name, as described in the Voucher. After ~ 20 mins, I get a call, and visually locate the caller who id's himself as The Coordinator. He makes a call and says "traffic, wait 6 minutes". After 10 mins, I ask him again; the reply "traffic, on their way". After another 10 minutes, I interrupt his casual chat over cells with another guy, with a bit of "voice" (anger & fatigue): "What's the hold up? We just got off an over night flight?" He makes a quick call & leads us outside us to a taxi - one among the dozens of taxis just sitting there. UNPROFESSIOAL, JERK. Breezy ride to our hotel, because there is absolutly No Traffic!!! THIS GUY SHOULD BE FIRED. We will NEVER USE Holiday Taxis. Shame on Catalonia Hotels for providing a link to Holiday Taxis.”
“Transfer was very efficient, the instructions to find the shuttle at the airport were not very clear and should be revised to better describe the journey to the bus which included going in a lift”
