“Great service , called number on arrival and an English speak person advices me of a 30 min wait and the name Eid the driver and where to wait ( the service had already told me about a possible 30 min wait so all expected . Lovely driver , smooth journey , lovely vehicle ( shuttle bus ) I was the only passenger ! Plug to charge phone . All good”
“Excellent service that went seamlessly from the initial contact through to the airport pick up and the resort drop off and the same in reverse. Luxury vehicles both ways with professional, courteous drivers. We had a reminder the day before our resort pick up letting us know the exact details of where and when. This is the second time we've used Holiday Taxis and it won't be the last.”
“Arrival at Naples was on time, no person visible with our name, having circled the arrivals hall, which is fairly compact, 15 times, called the number for the agent. No reply, then engaged. Eventually an answer from a person who asked us to forward the voucher by what's App. Really helpful person, who then advised that it was another company who had the job. After 45 minutes we were greeted by a very personable young lady who took us inside to a desk. The rudest lady I have ever come across then started to lambast us, shouting "where have you been", when we explained that we had been in the arrivale hall, had spoken to another agent, and even spoken to the number in England, she started again, absolutely unnecessary, and had my wife very distressed, there is no way anybody was waiting to greet us. However, the driver was then called and the transfer was very comfortable and pleasant, in a nice car with a very polite and understanding driver, who was not impressed with the reception we had just received from the agent in the airport.”
“I would usually give 4/5 stars but this time was a different experience. We got picked up on time from H10 Tenerife Playa by one of two minibuses that arrived together. We then drove literally around the corner to Be live Oratava hotel where the driver then passed his phone so a passenger could read on translate that we were being taken to the Casablanca apartments to be transferred to another coach?
After disembarking we were told the bus would arrive within the next ten minutes. After a very hot and concerning half hour it did eventually arrive. We then went around several other hotels to do pick ups.
By the time we eventually arrived at the airport several passengers were literally desperate for the bathroom!
I am wondering what the reason was
for this bizarre situation and as a
regular customer is this going to be
standard practice ???”
“So I nervously booked my airport/hotel shuttle transfer online. I hadn't heard of HolidayTaxis before booking and was a little apprehensive on whether it would all work out, or had I just thrown way £31. I could not have been happier with the experience. Shortly after I disembarked from the plane I receive a call from the company saying they were waiting outside arrivals for me, and within 20 minutes of my getting my bags, I was on the bus to Salou. For the return journey, again I was a little nervous that I was not entirely sure how it would work, but the day before my return I received a text message to confirm the time and pick up point. This worked perfectly well!!
So if I had one recommendation, it would be to explain the above (excellent) process at the time of booking. It would have taken away my (what proved to be) unnecessary concerns over whether it would work or not.”
“I always use holiday taxis with no issues. A good price, sorted a booking error on my part easily and no problem. I have used the company at least 6 times, always happy.
My transfer this time in Bulgaria was not good. Hard to find at the airport as the company they were using had the smallest sign ever. When it was time for transfer to collect me from my hotel to return me back to the airport. The online time I was given was 7.45pm by 8pm no one had arrived. I got reception at my hotel to call they said it would be 8.30 by 8.38 still no transfer. I went on another company transfer as they felt sorry for me and only just got to my gate with 10minutes spare.”
“I was pleased I choose this taxi service, they were very helpful with bags and always on time.
It works better as it gives you more time in your hotel, not travelling to pick other people, no long waits as they put there baggage on a coach.”
