“Despite providing the flight number, the return taxi pickup was at the wrong time. There is only one time available to input, instead of allowing the scheduled flight check-in time and then the preferred collection time. Getting a wake up call in the hotel at 3.00am was not well received and should have been 6.30am, to be told that the taxi is waiting for us at reception! Not good and would not recommend.”
“Booking was easy. However, we landed at 9am and by the time we got outside it was approx 9.45am but we wasn't picked up until approx 12pm (apparently waiting for people from our same flight?!). We were then taken to the wrong Riu hotel so had to wait longer to be dropped off. Weather is lovely in Marrakesh but imagine 33 degree weather just waiting and in a non air conditioned mini van (not the coach). I am inclined to ask for compensation as the reason I booked an early flight was to enjoy a full first day...which didn't happen unfortunately. Lots of unorganisation and some attitudes when I was asking for updates.”
“Shambles of an experience. Only giving 1 star as I can?t give any less. Arrived at the airport expecting a driver holding a card with my name. Not now - you have to go to the kiosk and wait while they call you a local taxi (prepaid so not charged taxi prices). So an additional 10 mins wait. The journey was horrendous, 140 km/hr about 6? away from the cars in front. Got lost after initially taking us to the wrong hotel. Drive back to the airport was in a minibus, not the private car transfer we?d paid for. Won?t be using this company again, which is a pity as we have done so for over 10 years. Would expect a refund but know this company don?t operate that way and I?ll be surprised if the review even gets published. My advice to anyone using this service is to expect poor service and delays.”
“Good transfer service from the hotel to the airport. The airport to the hotel is not so good, as you are never told when the bus is going, you are stuck on the bus while the driver is outside for ages smoking and talking to his mates. I did find this strange, why can't we be told, how long our wait is, it shouldn't be one big mystery. There is never any communication once you are on the bus at the airport waiting, find this pretty bad!”
“On my return trip, from my hotel in Kaleici to Antalya airport. The driver arrived 40 minutes before the agreed pickup time. I was not ready, so I finished up rushing round and panicking. The journey itself was quick and efficient. Then I was dropped off at the airport at 11.30 am. I could not check in at the check-in desk until 1:15 pm. So, I had to hang around in the arrivals hall for all that time. There is nowhere to sit there, except a handful of wooden chairs outside one of the two little cafes there. Not a pleasant or comfortable experience. Holiday taxis and the companies they use should be aware that it is necessary to check in at the desk at Antalya airport, and that it is not possible to do so until 2 hours before the flight departs!”
“I didn't manage to find my driver at once, but a phonecall took care of that. Everything went smoothly from then on. I'll be glad to use HolidayTaxis' services again!”
“The coach on arrival all the seats were broken you could not sit upright in any the side arms would not come up and not enough room for the 1 bag each people had behind the back seats”
“Having used holiday taxi 4 times over previous holidays I was shocked to pay ?150 and to have to queue at a taxi rank when I expected a driver waiting for us in a quality car not a grubby taxi . The car on our return was a quality car as i expected. The cost of a taxi I priced on arrival at the resort was ?50 each way so this experience on this occasion was well below standard and I will certainly look at a different company for our future holidays”
