Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 15,443 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 15,443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought ide Purchased Yet Another Great Bargain - From Hogies.. Ice Chronograph Party Watch, A Gift For My Partner ICE Watch Hadn't even Been Worn For 14 days Yet & The Battery Has Gone Onit All Ready.. Watch Specialist In Arndale Manchester Quoted £18 For Replacement Battery :-( I queried If It was Plated in 24Ct Gold .. Apparently Its The Cheapest Quote I'll Get, Hmmm”

Helpful Report

Posted 1 year ago

Hi Thank you for letting us know about this issue, we are really sorry to hear that the battery has stopped working so soon after you received the watch. Our customer service team will contact you to resolve the matter, but if, in the meantime you wish to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

“The prices are very reasonable but the decription on defected items is not clear. Stating Package can be dented implies the outer package, and not the item itself as being defected.”

Helpful Report

Posted 1 year ago

Hi Thank you for letting us know about this. Our customer service team have been in contact with you and hopefully resolved this issue to your satisfaction. All of our products are brand new and we do try and make it very clear in our product description if a product has a dented box or a defect with the packaging as we like to be completely honest and transparent with our customers. Thank you From The Hogies Team

Posted 1 year ago

“very long delivery. I still haven't received my product”

Helpful Report

Posted 2 years ago

Hi Thanks for leting us know about this. We have just checked your DPD tracking information and as of Thursday 6th July it is showing this: 'Your item has been presented to Customs on 06-07-2023 for assessment. More information will be available once the assessment is complete.' We will look into this and see if we can find out any further information and let you know if we do. If, in the meantine, you would like to contact us please do so by emailing: info@hogiesonline.co,uk Thank you From The Hogies Team

Posted 1 year ago

“Postal system not good”

Helpful Report

Posted 2 years ago

Hi We have looked into this for you and can see that you placed your order on Bank Holiday Monday, 29th May, and we despatched it on Tuesday 30th May. We can see that you selected Royal Mail Tracked 48 for your order and the tracking shows that it was delivered at lunchtime on Thursday 1st June. We do offer a faster delivery service which is Royal Mail Tracked 24, it may be worth selecting that for any future orders if you would like to receive them faster. If you need any further information, or we can help in any way, please contact our customer service team at: info@hogiesonline.co.uk. Thank you From The Hogies Team

Posted 2 years ago

“I paid for next-day delivery (Monday). I received my order by Friday.”

Helpful Report

Posted 2 years ago

Hi We have checked your Royal Mail tracking and can see that we dispatched your order on Tuesday 2nd May and Royal Mail delivered it on Friday 5th May, we are sorry that Royal Mail did not deliver it the next day. Our customer service team will be in touch to refund you. Thank you for letting us know. From The Hogies Team

Posted 2 years ago

“I still haven't received my order. You should have an option for DHL delivery if the client chooses to do so. Royal mail takes forever..”

Helpful Report

Posted 2 years ago

Hi We have just checked your order and can see that it was dispatched from our warehouse on Monday 20th March, Royal Mail tracking shows that your order has been delivered. Apologies that it took a while to reach you. If you need any further assistance please contact our customer service team at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 years ago

“One of the travel size body mist bottles were empty”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that there is an issue with your order. Please can you contact our Customer Services Team at: info@hogiesonline.co.uk and we will be happy to resolve this issue to your satisfaction. Many thanks From The Hogies Team

Posted 2 years ago

“The eyebrow pencil arrived on time and as planned i was very impressed by the great communication throughout the order to delivery process. I am however deeply disappointed that the product has turned up with a lid that doesn't properly turn, it's bent and as a result, the actual eyebrow brush/pencil is bone dry! It feels like they inherit all the old damaged goods and sell them off through the website.”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you are not happy with your order. Please can you contact our customer service team who will help to resolve this issue to your satisfaction. Please email: info@hogiesonline.co.uk Many thanks From The Hogies Team

Posted 2 years ago

“Order place Feb 15. Still no tracking, still not shipped, still processing.”

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Posted 2 years ago

“Not great”

Helpful Report

Posted 2 years ago

Hi Sophie We are sorry to hear that you are not happy wth your purchase and would like to resolve this issue to your satisfaction as soon as possible. Please can you contact our customer service team on: info@hogiesonline.co.uk and they wil be able to help. Thank you From The Hogies Team

Posted 2 years ago

“Haven’t yet received package after 15 days. No idea where it is, no tracking info. Waiting for more info.”

Helpful Report

Posted 2 years ago

Hello Thank you for your email. We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Our customer service team are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with this ongoing situation. We will contact you with any further updates or information as soon as we have receive them from Royal Mail Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 2 years ago

“After ordering goods on 28th November on a 48track Royal Mail delivery service I have still not received my goods and the last tracking information is that the goods have left the supplier which has never been updated. Having contacted Hogies by email on several occasions I am still being told to wait but it’s now 15 days later with no sign. Also very slow to respond to emails.”

Helpful Report

Posted 2 years ago

Hi Lynn We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving and apologise that it is taking longer than usual, this is down to the huge volume of emails that we are receiving. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive which we have been doing Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Thank you for your patience and understanding. From The Hogies Team

Posted 2 years ago

“Sorry I can’t write a review on something I haven’t received.”

Helpful Report

Posted 2 years ago

Hi Dolloris We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 2 years ago

“I have already informed that I received a damaged spray bottle ! Yet to hear an update !”

Helpful Report

Posted 2 years ago

“Communication not great. Item posted to Ireland, didn't pass customs due to insuffienct information given electronically, so package being returned to sender. Email correspondence is pretty poor. Tried calling a number of times during office hours but no answer, voicemail left. Still no response. Will be requesting a refund once package has been returned. Disappointing to say the least 😕”

Helpful Report

Posted 2 years ago

“I ordered a Clarins eyeshadow palette, unfortunately when I received it 2 of the eyeshadow were smashed and un usable Very dissapointed.”

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Posted 2 years ago

“I was very disappointed with the bracelet I ordered as it was tarnished but I had a refund straight away”

Helpful Report

Posted 2 years ago

“Not impressed with the eyeshadow not very pigmented and tiny for the price had I realised how small it was I wouldn't have asked my money!”

Helpful Report

Posted 2 years ago

“The item was not the one I thought it was !! So I am £23 out of pocket now with a redundant make up Item . That aside , it did arrive quickly but unfortunately it will sit in my drawer with no further use”

Helpful Report

Posted 2 years ago

Hi Sandra I am sorry to hear that you have received the wrong item. If you would like to contact our customer service department on info@hogiesonline.co.uk we will try and resolve the issue for you. Thanks Hogies

Posted 2 years ago

“I had to pay a big custom charge of 15 euros on top of the shipping fee which was very expensive an other 25 euros on top of it was a lot too other companys have things set up better an have there written work done right so comtoms dont charge all the extra money i wont be shopping with hogies again that of sure”

Helpful Report

Posted 3 years ago

Hogies Online is rated 4.9 based on 15,443 reviews