Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 13,157 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 13,157 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item missing. Poor customer service. Not recommended”

Helpful Report

Posted 5 months ago

Hello, We apologise for the inconvenience caused by the delay in receiving your order. Our customer service department has been in contact with you and has taken prompt action to dispatch the missing item to ensure your order is complete. They also informed you that they have initiated a claim with our delivery partners regarding this issue. Our customer service team believed they had addressed the issue to your satisfaction. However, if you believe there are any further matters they can assist you with, please do not hesitate to email us at info@hogiesonline.co.uk. Hogies team

Posted 5 months ago

“Ordered a rituals gift set and when it arrived the bag it was in was very dirty. Disappointed as it was a Christmas gift”

Helpful Report

Posted 5 months ago

Hello, We regret to learn that your item did not meet your expectations. Please be assured that our products undergo thorough quality checks before leaving our warehouse to ensure a high-standard experience for our customers. However, on rare occasions, items may incur damage during the delivery process. If you require further assistance or have any concerns, please do not hesitate to contact our customer service team at info@hogiesonline.co.uk. They will be more than happy to assist you. Hogies Team

Posted 5 months ago

“My items have not been delivered. I have sent emails trying to resolve the problem but haven’t had any luck yet.”

Helpful Report

Posted 5 months ago

Hi Apologies for the late reply, we have checked your tracking information and can see that your order has been delivered. Royal Mail took longer than expected to deliver your parcel, we apologise for any inconvenience this may have caused you. If you need any further assistance please contact our customer service team at: info@hogiesonline.co.uk Many thanks From The Hogies Team

Posted 5 months ago

“The order for pestel and mortar hyaluronic serum was delivered on time, unfortunately, the bottles were less than full, but on notifying Hogies customer services they rectified the problem and sent me sufficient enough product to make up the shortfall. On that basis, I would say that they are a brilliant company, extremely responsive to any customer complaint, and willing to go the extra mile to keep customers happy.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you've experienced regarding your order and the delay in our response. Our customer service team has been in touch with you via email to address the issue you raised. We understand the importance of a timely response, and we genuinely appreciate your patience during this time. Please rest assured that we are committed to resolving this matter and ensuring your satisfaction. Due to the high volume of emails and messages we receive, we may not always be able to guarantee an immediate response. However, we are doing our utmost to reply as swiftly as possible to all inquiries. Once again, we apologise for any inconvenience you've faced, and we hope to rectify this situation to your satisfaction. If you have any further concerns or questions, please do not hesitate to reach out to us through the email correspondence you've received. Hogies team

Posted 6 months ago

“Buenos días; No he podido recoger mi paquete, ya que correos lo ha retenido en aduanas, y para poder recibirlo, debo abonar 57,36 €. Como comprenderéis no es un precio justo a pagar por el pintalabios que encargué. Al hacer el pedido, y aportar la dirección de entrega, se debería avisar de la posibilidad de dicho tramite. Ya que ahora, como me niego a pagar esa suma, ya no me lo van a entregar y lo van a destruir en Aduanas. Gracias”

Helpful Report

Posted 6 months ago

Hello, I'm sorry to hear that your order did not arrive as expected. We've reached out to our Royal Mail Account Manager, who is currently investigating this matter. Their guidance is that they are in contact with Spanish customs, and once we receive updates from them, we will promptly reach out to you. Hogies team

Posted 5 months ago

“Hallo, ich habe Ihnen bereits am 27.10.2023 eine Mail geschrieben, dass mich Ihre Sendung aufgerissen und ohne Inhalt erreichte. Ledglich zwei Schokoladenherzen befanden sich im Brief. Bis jetzt erhielt ich keine Antwort von Ihnen. Ein Foto von dem beschädigten Umschlag und der Vermerk der Deutschen Post war angehängt.”

Helpful Report

Posted 6 months ago

Hello, We regret to hear about your damaged order. Our customer service team has reached out to you via email to address this issue. They have opened an investigation and initiated a claim with Royal Mail on your behalf regarding the damage to your order. They will promptly follow up with you as soon as we receive a response from Royal Mail. We deeply apologise once again for any inconvenience this has caused. Hogies team.

Posted 6 months ago

“Never got my parcel and can’t track it”

Helpful Report

Posted 6 months ago

Dear Kate, We are genuinely sorry to hear that you haven't received your parcel and are experiencing difficulty tracking it. Our customer service team has promptly addressed your concern by providing you with the tracking number and a Track and Trace link. Please be aware that for international deliveries, it can take up to 15 working days for the parcel to arrive. We appreciate your patience during this time, and our team is here to assist you further should you require any additional information or assistance. Thank you for your understanding. Hogies team

Posted 6 months ago

“My purchase has not arrived yet for 2 weeks and there is no final date”

Helpful Report

Posted 6 months ago

Hello, We apologise for the delay in your recent purchase, and we understand your frustration. Our customer service team has been alerted to your situation, and they have contacted you to assist you in resolving this issue. Rest assured, we are actively working to locate your order and provide you with a clear update on its delivery status. Your satisfaction is important to us, and we appreciate your patience during this process. If you have any further questions or concerns, please do not hesitate to communicate with our customer service team. They are dedicated to ensuring a swift and satisfactory resolution for you. Our email address is info@hogiesonline.co.uk Hogies Team

Posted 6 months ago

“I cant rate my purchase because it has not arrived yet. I really hope it arrives soon”

Helpful Report

Posted 6 months ago

Hi Thank you for letting us know about this. We have just checked your Royal Mail tracking information and it is showing that the parcel was delivered on Wednesday 11 October 2023 at 12.43pm. If you have not received your order yet please can you contact our Customer service department on: info@hogiesonline.co.uk and they will be happy to contact Royal Mail regarding delivery. Thank you From The Hogies Team

Posted 6 months ago

“Poor product looked like it was out of date. Emailed twice as didn’t want to write a negative review and no response at all so extremely poor customer services - wouldn’t use again … couldn’t find a telephone number either”

Helpful Report

Posted 6 months ago

Hi We are sorry to hear that you are not happy with your shopping experience with us. We understand that our customer service team have contacted you regarding your comments. Just to let you know that our telephone number is on the home page of our website, and also on our contact page, it is 01438 821078. If you would like to contact us by email or by phone, as above, or our email address is: info@hogiesonline.co.uk. Thank you From The Hogies Team

Posted 6 months ago

“I paid 100€ for the order on the 27th of September. Today is the 16th of October, and I still haven't received my order. I wrote an email to clarify the situation but haven't received any response. What could be the issue? It may be only fraud!”

Helpful Report

Posted 6 months ago

Hi Thank you for letting us know about this. We have checked our tracking information and it says that Royal Mail attempted to deliver your order on Friday 29th September but unfortunately there didn't seem to be anyone in. They said that they left a note about how to make further arrangements. Our customer service department will contact you to speak to you about this and hopefully we will be able to ensure that your order arrives as soon as possible. If, in the meantime, you wish to contact us please do so by emailing: info@hogiesonline.co.uk Thank you very much From The Hogies team

Posted 6 months ago

“The order has not been sent after 1 week of waiting.”

Helpful Report

Posted 7 months ago

We apologise for the delay you've experienced with your recent order. We want to clarify that your item was dispatched on the same day your order was placed, in line with our standard processing times. However, we acknowledge your concern about the delivery timeframe. Our standard delivery typically takes up to 5 working days, and while we make every effort to ensure a prompt delivery, occasional delays beyond our control can occur. We kindly request your patience and suggest waiting for the full 5 working days for the delivery to take place. If, after this period, the item has not arrived, please feel free to contact us, and we will promptly address the situation to ensure a satisfactory resolution. Thank you for choosing Hogies, and if you have any more questions or concerns, please do not hesitate to get in touch. We are here to assist you. Hogies Team

Posted 7 months ago

“Ordered bracelets for my friends 6 of them very small and no clasp to open it to put on wrist had to send them back paid £7 to return absolutely disgusted that hogies don't supply a return slip”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We appreciate all feedback from our customers. I can see that you are unhappy with your order. I can confirm that our customer service has issued a full refund for your order. Is there anything we can do for you to make this situation better? Hogies Family

Posted 7 months ago

“Beware! On my second order my item wasn't in the box, just some sweets and some till rolls. I was advised that distribution is has video security and packages are weighed. I thought I'd found a real find but sadly that's not the case.”

Helpful Report

Posted 7 months ago

Hi We are sorry to hear that you did not receive the items you ordered. We understand that our customer service team has been in touch with you and following an internal investigation we can confirm that we dispatched the items that you ordered. We have opened a case with The Royal Mail to investigate what has happened and will be in touch as soon as we have any information from them regarding this. In the meantime, please bear with us until we hear from them. If you should you need to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 7 months ago

“I purchased 4 watches. None of them worked. Yes they sent a refund, but isn't that the least they should do? No explanation as to the issue. I'm left with Q's such as why was there zero quality control? Where do they get their stock? But most annoyingly - where can I get these at short notice. No offer to replace. I promised them as gifts to my nephew's...”

Helpful Report

Posted 7 months ago

Thank you for sharing your review. We appreciate your feedback regarding the non-functioning watches. We want to reassure you that all your queries have been addressed by our customer service team. In this case, a refund was the most suitable solution due to the item being out of stock, and we apologise for any inconvenience caused. If you have any additional questions or concerns, please don't hesitate to contact us. We are here to assist you, and your satisfaction is our priority.

Posted 7 months ago

“I did not receive the (paid for) order!”

Helpful Report

Posted 7 months ago

Hello, I'm sorry to hear that. I had a look into your case and your item is in transit. Please get in touch with our customer service department and they will take care of you. Have a fantastic rest of your week. Kind Regards, Hogies team.

Posted 7 months ago

“i am trying to return my order and there are no instructions on the site and noone is responding to my emails.”

Helpful Report

Posted 7 months ago

Hello Maria, Our customer service department has been in touch with you through email. Please contact our Customer Service department if you still having issues. Have a great rest of your week. Kind Regards, Hogies Team

Posted 7 months ago

“I haven't received my parcel yet. I've re eived an email from Royal mail letting me know my parcel was deliveried but it wasn't ever. Really dissapointed!!”

Helpful Report

Posted 8 months ago

Hi Thank you for letting us know about this. We have checked your tracking and can see that the Royal Mail said it was delivered on Saturday 25th August at 9.49am. They have attached a photograph of a number of parcels that were delivered at the same time. Our customer service team will contact you as we will open a case with The Royal Mail and ask them to investigate and let us know the outcome. If, in the meantime, you wish to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 8 months ago

“Good morning, Have an issue with my parcel and delivery. Trying to get through to customer servive and not possible as of yet.”

Helpful Report

Posted 8 months ago

Hi Please accept our apologies as unfortunately we had a problem with our phone system yesterday. We understand that our customer service team have been in touch with you regarding your parcel. DPD have opened an investigation as the parcel was collected by somebody who had the code to collect it. Our customer service team will be in touch as soon as they hear from DPD. If, in the meantime, you wish to contact us please do so at: info@hogiesonline.co.uk Many thanks From the Hogies Team

Posted 8 months ago

“I have tried countless times to contact you but no response from the email I sent to you, please how do I create a return I need your help thanks.”

Helpful Report

Posted 8 months ago

Hi We have had a look at your order and can see that our customer service team contacted you on Friday 11th August and included a link for you to click on to return the product you ordered. Simply click on the link in the email for further instructions. If you need any help please contact us at: info@hogiesonline.co.uk Many thanks From The Hogies team

Posted 8 months ago

Hogies Online is rated 4.9 based on 13,157 reviews