Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.89

4.9 Rating 4,467 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,467 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Superb and quick service with a no stress process end to end”

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“This place provided excellent customer service; all inquiries were clearly addressed, and the manner was both professional and kind.”

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“I wanted to express my gratitude to Gugan for helping me with my first car; he made everything extremely simple and clear. Thank you very much; we are thrilled with our new vehicle!”

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“The customer service received from the entire team at hilton car supermarket is absolutely 5 star”

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“I collaborated with Hisham, one of your employees, to get the car we want. There was rapid communication, and any problems were resolved quickly.”

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“Outstanding service. Outstanding communication with no issues at all. Paul, thank you very much for the new car!”

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“I want to express my gratitude to Jay for his excellent service. He was really helpful, informed, and quick to respond.”

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“When compared to options directly with the major dealer, the deal I received was amazing. The car and my conversations with Jarred have made me very pleased.”

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“Brilliant company. Excellent communication and explained everything to me.”

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“Overall, I’m very happy with the car itself, but unfortunately the collection and customer service experience left a lot to be desired. Accessibility was a major issue from the outset. There was no designated disabled parking available, and the standard parking space directly in front of the gate was occupied. As I arrived on crutches, I was left standing outside while several members of staff walked past without offering any assistance. My appointment started around 25 minutes late, and I had to repeatedly chase for updates. The showroom appeared very disorganised, with numerous customers waiting for assistance while groups of staff stood chatting or milling around. As someone who is neurodivergent, I also found the environment difficult to manage. Loud music combined with advertising videos created a very noisy atmosphere, making the experience unnecessarily stressful. Communication throughout the process was poor. I informed the salesperson on 3 separate occasions that I would be collecting the car at 9am, only to receive a text at 7:30pm the evening before saying collection had to be delayed until 10am because the office would not be open due to office staff always “being late”, despite the garage itself opening at 9am. Communication was inconsistent throughout. I was initially told the car would be taxed and ready for collection, but later informed it would not be. I also requested a photo of the vehicle after my test drive and, despite being told it would be sent, never received it. I also had to push for the MOT to be completed. I was advised that a small service would also be carried out, yet no paperwork relating to either the MOT or service was provided at handover. The handover itself felt rushed. I was not shown the vehicle controls or features, and the car was supplied with only enough fuel for approx 12 miles of driving. That said, the car itself is lovely, and I’m pleased with the vehicle. It’s just disappointing that the customer experience did not match the quality of the product.”

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“I had an excellent experience receiving my brand-new car thanks to the prompt, courteous, and professional service!”

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“I've purchased a car from Hilton Car Supermarket twice, and each time I've been really pleased. Every step of the process, from selecting the car to the last delivery, Jarred, Paul, and the rest of the crew were supportive and always willing to respond to my inquiries. They ensure that the entire procedure runs smoothly. I heartily suggest these to everyone!”

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“I heartily endorse Hilton Car Supermarket! Everything about the procedure was stress-free, from my first inquiry to the delivery of my new car. A huge thank you to Elijah for his outstanding communication and customer service. He carefully went over all of my choices with me and got me a great rate!”

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“Saqib and the staff at Hilton Car Supermarket provided excellent and prompt service.”

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“Excellent website with helpful information”

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“This was the first time I had ever purchased a car.I received complete updates from the time of my initial inquiry till the actual delivery.Both emails and phone calls are used to provide these information. When I had queries, etc., the phone calls and emails were promptly received and answered.”

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“During my visit, everyone I spoke with was kind and professional.”

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“Paul was a pleasure to work with. Friendly, helpful, made the process of purchasing a car swift and stress-free.”