Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 3,834 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 3,834 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“The person who dropped our car was very friendly and informative. 100% recommend”

Helpful Report

Thank you, Celia, for your lovely feedback. We’re pleased to hear that the delivery experience was friendly and informative. Your 100% recommendation truly means a lot to us. Wishing you safe and enjoyable drives ahead!

“Would recommend and definitely buy again from them 👌🏽”

Helpful Report

Thank you for your wonderful feedback! We’re delighted to hear that you’d recommend us and would buy from us again. Your trust means a great deal to our team. Wishing you many happy miles ahead!

“Couldn’t recommend these guys enough. Quick and easy process, also offer great aftercare when you’ve taken the car.”

Helpful Report

Thank you, Richard, for sharing your experience with us. We’re thrilled to hear that the process was quick and easy and that you’ve been happy with the aftercare as well. Your recommendation truly means a lot to our team. Wishing you many safe and enjoyable miles ahead!

“I had a great experience purchasing a car from Hilton Car Supermarket. The communication was always fantastic, the car was just as described in the advert, and although I had to drive 2 hours to see the car it was well worth it.”

Helpful Report

Thank you, Denise, for sharing your experience. We’re delighted to hear that the communication was excellent and that the car met your expectations exactly as described. We truly appreciate you making the two-hour drive to visit us, and we’re glad it was worth the journey. Wishing you many happy and safe miles ahead!

“Excellent experience. Hassan offers great customer care.”

Helpful Report

Thank you, Kathleen, for sharing your great feedback. We’re thrilled Hassan provided such excellent customer care. We appreciate you choosing us and look forward to assisting you again in the future.

“Good prices and quality cars, and they don't push you into buying. Would definitely recommend.”

Helpful Report

Thank you, Donald, for sharing your great experience. We’re glad you found good prices and quality cars, and that you felt no pressure during your visit. We appreciate your recommendation and look forward to serving you again.

“Bought on line for the first time, i was a bit sceptical at first but the Skoda was exactly as advertised.”

Helpful Report

Thank you, Marie, for sharing your experience. Buying online for the first time can feel uncertain, so we’re delighted to hear that your Skoda matched your expectations and was exactly as advertised. We truly appreciate your trust in us. Wishing you safe and enjoyable drives ahead!

“Great communication. Down to earth people.”

Helpful Report

Thank you for your feedback, Michael. We’re glad to hear you had a positive experience with our team and appreciated the communication and friendly approach. Your support means a lot to us. Wishing you all the very best ahead.

“I had a lack of faith buying second hand cars and had a poor experience before finding Hilton car supermakrte. I can safely say that my faith has changes thanks to Zain and Ali. The passion they show for older cars is a breath of fresh air.”

Helpful Report

Thank you, Gregory, for sharing your experience with us. We’re truly glad to hear that Zain and Ali were able to restore your confidence in buying a second-hand car. Their passion for well-kept older vehicles is something we’re proud of, and it’s wonderful to know it made a difference for you. Wishing you many enjoyable miles ahead.

“Hilton Car Supermarket: A Disappointing and Dishonest Experience I am writing this review to share my deeply negative experience with Hilton Car Supermarket. My recent purchase turned into a nightmare due to their dishonest sales practices and appalling customer service. After buying a car from Hilton Car Supermarket, I discovered significant overspray, indicating that the vehicle had been repainted. This crucial information was never disclosed to me during the sales process. It became clear that the car had likely been involved in an accident and subsequently repaired, a fact that should have been revealed upfront. Upon confronting the business manager with my findings, I was met with blatant denial and dismissive behavior. I demanded a compensation and was refused, Despite being within the return window, my request to return the vehicle was flatly rejected. The manager's response was incredibly unprofessional, essentially telling me to "do whatever I wanna do" when I expressed my dissatisfaction. This lack of transparency and refusal to address the issue has left me with a vehicle of questionable history and a profound sense of distrust. The entire experience was marked by dishonesty and a complete disregard for customer satisfaction. I cannot recommend Hilton Car Supermarket to anyone. Save yourself the aggravation and potential financial loss by taking your business elsewhere. This company's unethical practices and poor customer service are simply unacceptable.”

Helpful Report

Hi Shedrach, thank you for bringing this to our attention. We are genuinely sorry to hear about the concerns you raised and understand how disappointing this situation must have been. Our Aftersales Team has already clarified that the vehicle was not involved in an accident, and the slight overspray noted is a minor cosmetic imperfection that can occur on used vehicles. This was present at the time of your viewing and purchase, and as it is not a mechanical fault, we are unfortunately unable to offer further support regarding this cosmetic matter. We appreciate your feedback, as it helps us continue improving our processes and communication for future customers.

“Made to feel very welcome by the Alex as soon as I arrived. The whole buying experience was very enjoyable and laid-back and the car was as described.”

Helpful Report

Thank you, John, for sharing your experience. We’re thrilled Alex made you feel welcome and that the buying process was enjoyable and the car lived up to its description. Wishing you many happy miles ahead in your new car!

“Lovely guys to deal with”

Helpful Report

Thank you, David, for your kind words. We’re delighted to hear you found our team lovely to deal with and had a positive experience with us. We’ll make sure your compliment is passed on to the team.

“Extremely pleasant and no pressure on buying the car, will definitely be back again when we need our next car!”

Helpful Report

Thank you, Donald, for your kind words. We’re thrilled you had a pressure-free experience and that you’ll consider us again for your next car. We look forward to assisting you when you're ready.

“From the first time I messaged Hilton car supermarket about a car I was interested in buying, they did me a great deal, and looked after me from the day I messaged right through to the day I picked it up.”

Helpful Report

Thank you, Blaine, for sharing your experience. We’re thrilled to hear our team looked after you from your first message through to pickup. We aim to provide a smooth and supportive process, and it’s great to know we delivered that for you. Wishing you many enjoyable miles ahead!

“Very straightforward and professional experience.”

Helpful Report

Thank you, Kelly, for sharing your experience. We’re glad the process felt straightforward and professional. Wishing you safe travels ahead.

“Excellent experience with Hilton car supermarket. Recently bought a car from them and they looked after me from the start to the end of the process”

Helpful Report

Thank you, Madelyn, for sharing such a glowing review. We’re thrilled you had an excellent experience and that we looked after you from start to finish. We appreciate your trust and wish you many happy miles with your new car.

“It was the best car-buying experience I've ever had.”

Helpful Report

Thank you, Dennis, for sharing such a glowing review. We’re thrilled to hear that your car-buying experience with us was the best you’ve had, and we’re grateful for your trust. Warmest wishes to you moving forward.

“Excellent quality and client service”

Helpful Report

Thank you, Larry, for sharing your kind words. We’re thrilled that you felt the quality and customer service were excellent, and we’re grateful for your trust. We’ll continue to strive to provide you with top-notch service every time.

“The purchase experience was seamless—from the initial consultation to the final handover of the vehicle.”

Helpful Report

Thank you, Debbie, for sharing such a glowing review. We’re thrilled to hear that your purchase experience with HCS was seamless from start to finish, and that you felt well-supported throughout. We’re grateful for your trust and wish you all the best with your new vehicle.

“Recently purchased my dream car from the Hilton car supermarket!!! Honestly I can’t fault the guys here. Ofcourse when your buying a 2nd hand car you might have a little 1 or 2 things that need dealing with that’s when after sales care comes into play.”

Helpful Report

Thank you, Jeffrey, for sharing your experience. We’re thrilled to hear that you found your dream car with us! At HCS, we take pride in not just helping our clients find the right vehicle, but also providing attentive after-sales care to ensure complete satisfaction. Wishing you many happy miles ahead in your new car!

Hilton Car Supermarket is rated 4.9 based on 3,834 reviews