Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.88

4.9 Rating 3,831 Reviews

98 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“The process is fantastic, but it's simply long enough. Overall, the customer service is excellent, the staff is patient, and they will clarify everything you don't understand. Excellent people and company.”

Helpful Report

We’re grateful for your kind words, Maryanne. We’re glad the team could support you with patient and clear assistance, even if the process felt lengthy. Your feedback motivates us to keep delivering excellent service.

“My experience was fantastic. The salesperson got me what I wanted and was really helpful.”

Helpful Report

We’re thrilled you had a fantastic experience, Tammy, and that our team could help you get exactly what you wanted. We appreciate your kind words and look forward to serving you again in the future.

“I wouldn’t waste your time with this company. From the start you feel like a pawn on a conveyor belt and despite there being lots of staff floating about trying to look busy, you’ll be lucky if one of them makes eye contact. To add to this the not only are the cars substandard but the after service is dreadful. Do not trust anything that these people say! They are dishonest and out for any penny that they can get out of you.”

Helpful Report

Dear Customer, thank you for sharing your feedback. We are truly sorry to hear about your experience and completely understand how frustrating this must have been. At Hilton Car Supermarket, we take feedback seriously and are committed to ensuring every customer receives professional, transparent, and respectful service. Please reach out to us via our customer portal at https://hcs-customer-complaint-portal.vercel.app/ with your full name and registration number referencing this review, so we can discuss your concerns directly and provide the support you deserve.

“Top service from Hilton car supermarket definitely recommend if your looking for a vehicle.”

Helpful Report

We truly appreciate your review, Stephanie. It’s great to know that you experienced excellent support from our dealership. We are delighted that your satisfaction is high enough to generate such a strong endorsement for those considering a purchase. Wishing you all the best with your new car!

“I have just purchased my first car on finance at Hilton car supermarket. Alex was great and helped me a great deal as I was unfamiliar with the process.”

Helpful Report

We truly appreciate your review, Amanda. It’s great to know that Alex was instrumental in providing great guidance and assistance with your first financed vehicle acquisition. We are delighted that his support made the process straightforward and less daunting for you. Wishing you endless joy behind the wheel!

“I didn’t feel pressured by them at all while buying a car.”

Helpful Report

We truly appreciate your review, Leticia. It’s great to know that you felt entirely comfortable and were not pressured during the process of purchasing your vehicle. We are delighted that our commitment to a relaxed sales environment met your expectations. May your travels be safe and enjoyable!

“Very informative and very helpful. We picked up our new today and we couldn’t be happier. Thanks!!”

Helpful Report

We are genuinely delighted by your kind feedback, Ricardo. It is rewarding to know that our team was highly informative and supportive during your process. We are thrilled that you picked up your new vehicle today and are completely satisfied with your purchase! May your new vehicle bring you great driving pleasure!

“Our first time using Hilton car supermarket and it has been a great experience. We’ve collected our car today and are really pleased.”

Helpful Report

Your positive comments are sincerely appreciated, Debra. We are thrilled that your first transaction with us was seamless and that you had such a great experience. It means a lot to know you are completely satisfied after taking possession of your new vehicle. May your travels be safe and enjoyable!

“We have dealt with Hilton car supermarket for a fair few years and never been disappointed with the service that they provide long may it continue. Thank you 🚙”

Helpful Report

We truly appreciate your review, Kenneth. It’s wonderful to hear that you’ve consistently received great service over the years. Thank you for your loyalty and for sharing your kind words. Wishing you safe travels and we look forward to serving you for many years to come!

“We were over the moon with our fantastic deal and service from Amir.”

Helpful Report

Thank you, Pearl, for sharing your experience. It’s wonderful to know that Amir made your car-buying journey smooth and enjoyable while helping you find the perfect deal. Wishing you safe travels and continued satisfaction with your new car!

“Ali was super helpful, friendly, and made the whole process easy from start to finish. No pressure, just honest advice and great service.”

Helpful Report

We truly appreciate your review, Joseph. It’s wonderful to know that Ali provided honest advice and excellent service, making the entire process easy from start to finish. Wishing you continued enjoyment and safe travels in your new car!

“I had booked an appointment to buy car. I arrived early and was greeted by Syed and i felt like home. I told him which car i wanted, we then went out for a test drive. I was happy with the chosen car. As i have Purchased from Hilton car supermarket for a few years and have always been happy with the sales team”

Helpful Report

We sincerely appreciate your feedback, Larry. It’s great to hear that Syed's welcoming approach made you feel perfectly at ease during your visit and subsequent vehicle selection. We are honored by your commitment to our dealership over the years, and your repeat business is the greatest compliment we can receive. Thank you once again for your trust. We wish you all the best on the road ahead!

“Had my last 2 cars from Hilton car supermarket. Can’t fault the service or after sales. Alex was very professional and kept me updated about finance and when the car would be ready couldn’t recommend highly enough”

Helpful Report

We sincerely appreciate your feedback, Cary. It’s great to hear that your recent purchase marks your second vehicle with us, demonstrating wonderful loyalty! We are particularly proud that Alex provided excellent communication, ensuring you were fully aware of the financial and preparation timelines. Thank you for commending the consistent quality of our service and after-sales support. We wish you all the best on the road ahead!

“A big thank you to Ali who made the whole experience simple. Very happy with the service I received with Ali.”

Helpful Report

Thank you for your lovely feedback, Ralph. It’s fantastic to hear that Ali made the whole experience simple for you and delivered such satisfying service. We are pleased that his efforts created a seamless process, ensuring you left very happy. Thank you for choosing us and acknowledging Ali's excellent work. We wish you all the best on the road ahead!

“Just bought a MG ZS from this garage. William who did the deal was awsome. I can’t believe how smooth the transaction was from start to finish, very professional and very personable salesman.”

Helpful Report

Thank you so much for your generous comments. We are thrilled to know that William provided you with an outstanding service experience and that the entire transaction was so seamless. His professionalism and excellent rapport with customers are qualities we greatly value. We appreciate you choosing us for your purchase. May your new vehicle bring you great driving pleasure!

“I had a fantastic experience with this car salesman called Abu. He was extremely nice, genuinely helpful, transparent and carried out every part of the process with true professionalism. I really appreciated his dedication and loved the way he handled everything. Highly recommended!””

Helpful Report

Thank you so much for your kind words, Shedrach! We’re thrilled that Abu could make your car buying experience smooth, transparent, and enjoyable. It’s wonderful to know his dedication and professionalism left such a positive impression. Your recommendation means a lot to us!

“Customer service agent was very helpful and flexible. Really recommend him!!”

Helpful Report

We truly appreciate your review, Annie. It’s wonderful to know that our customer service agent made your experience smooth and accommodating. Thank you for your recommendation, and we wish you continued enjoyment with your new car.

“I was in and out within an hour. The paper work was surprisingly quick. From there I emailed to the dealership. I completed pre approval and most of the negotiations online. I really appreciated how smoothly everything went.”

Helpful Report

Thank you so much, Kelly! We’re delighted to hear that your experience was smooth and effortless, from completing pre-approval online to finalizing everything at the dealership. It’s wonderful to know the process felt quick and convenient. Wishing you many enjoyable miles in your new car!

“The Employees here did a wonderful job with greeting me and making me feel welcome. From beginning to end customer service were greatly served really appreciated the staff courtesy.”

Helpful Report

“Everyone I dealt with from the owner, William, on down was friendly, knowledgeable and honest.”

Helpful Report

Thank you, Ryan, for sharing your experience. We’re so pleased that William and our team provided the knowledgeable and honest service we strive for every day. Your satisfaction is truly appreciated. Wishing you all the best on the road ahead!

Hilton Car Supermarket is rated 4.9 based on 3,831 reviews