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Hersey & Son Reviews

4.9 Rating 6,711 Reviews
98 %
of reviewers recommend Hersey & Son
4.9
Based on 6,711 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Hersey & Son Reviews
Hersey & Son 5 star review on 12th June 2025
Anonymous
Hersey & Son 5 star review on 22nd May 2025
Daisy Connor
Hersey & Son 5 star review on 6th May 2025
Heather Potter
Hersey & Son 5 star review on 5th May 2025
Jamie Morrison
Hersey & Son 5 star review on 1st May 2025
Joanne Middleton
Hersey & Son 5 star review on 16th April 2025
Liza Elliott
Hersey & Son 5 star review on 27th March 2025
Gill Collyer
133
Anonymous
Anonymous  // 01/01/2019
Been asked to do a review but haven’t received the item as yet.....
Helpful Report
Posted 5 years ago
Dear Kerry, Please rest assured that we sent your order out in good time and have every reason to believe the Post Office will do their utmost to get it to you in spite of the worldwide pandemic that we are suffering. If it does not reach you next week please let me know and I will make sure we deal with that. It is a shame you gave us one star for this though I must say. Kind regards, Stewart Hersey
Posted 5 years ago
The item I received was incorrect. I have sent 2 emails and have not received and contact back. Disappointed.
Helpful Report
Posted 5 years ago
We apologise for the misunderstanding. The correct cross and chain will be dispatched directly. With kind regards Julia Hersey & Son
Posted 5 years ago
The cuff links arrived very promptly and in a lovely box. But unfortunately they were in an unfinished state and not of the standard I was expecting. So I have returned them requesting a full refund. I have however previously bought a bracelet which was perfect in every way - so hopefully this is just a one off as batch!
Helpful Report
Posted 5 years ago
Thank you for your comments, we welcome customer feedback. I'm very sorry that you were not entirely happy with the cufflinks that you ordered. These are a popular choice with our customers and usually well received. A full refund has now been issued. Kind regards Hersey Silversmiths
Posted 5 years ago
Hersey & Son is rated 4.9 based on 6,711 reviews