Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: 6 Morton Lane, Walkwood, Redditch, 6 Morton Lane, Walkwood, Redditch, Worcestershire
Rating: 4.67

4.7 Rating 876 Reviews

93 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.7

Based on 876 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Hearing Aid UK:

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a little disappointed The audiologist was knowledgeable and the fitting went well. Sadly the right ear wax guard is not a good fit and falls out but the instructions to return it was clear and it has been returned and I await the result.”

Helpful Report

“I would rate the booklet as excellent and even essential reading for first time hearing aid users. For more seasoned readers there are two areas that I feel need less smoke and mirrors, 10 to 20 visits over 5 years in my experience would indicate something seriously wrong with the initial settings or the choice of aid, the NHS say once every 3 years after the initial 6 month visit following fitting and Specsavers never call you back after the first check up after fitting, it's down to you to contact them if you need their help, which of course is readily available. The other issue I have is price transparency in the industry, how much am I charged for the aids themselves, what is the VAT element of this cost and how much am I paying for follow up care for 5-8 years or whatever and is this VATable A pair of top of the range Sivantos aids at Specsavers cost £2700 all inclusive of aftercare for life, the two aids including VAT at 20% are £900, so fitting and aftercare is £1800 with no VAT chargeable. The cost of the aids should not vary much from dispenser to dispenser, so the big price differences we see from audiologists is their VAT free costs/margins, some charge £4000 against Specsavers £2700 for the same product. I am not a Specsavers fan as their choice of manufacturers and lack of details of their own brand is not good, but I feel ripped off if I go elsewhere. I am sure I am not alone. Keep up the good work and do consider improving pricing transparency in your excellent booklet.”

Helpful Report

“I haven't actually dealt with anyone yet, although I'm interested in doing so. I just cannot download the Free PDF guide. Tried calling the 0330 031 3509 number BEFORE 8 PM. But no answer. this does not inspire confidence afraid.”

Helpful Report

Hello Mr Needham, Sorry that you didn't get through to us when you first called. I understand that you spoke to my colleague Richard shortly after this message and that you have now both received the guide and made arrangements to see one of our audiologists. If there's anything else you need, let us know. Kind regards, David

“I would like a lot more technical information, and a comparison chart to compare the specifications of the individual aids.”

Helpful Report

“I have telephoned you today because I have not received the latest information book via my computer because this is an old computer that is not working very well. I a new computer which is only half set up at the moment because my daughter who is installing it is currently away on a business course. I spoke to one of staff today and have arranged to ring you again when I would like to book an appointment for a test with you. I am situated in Stratford upon Avon. I am particularly interested in the Oticon range of aids. I will contact you again shortly.”

Helpful Report

“Can somebody contact me please as soon as possible, I have an appointment with the audiologist today at your melcombe street clinic and i cant remember what time it is and i think i have lost the email that you sent to tell me. I cant call as i cant hear on the phone. its mrs shah, woodgrange avenue. please send me an email or a text.”

Helpful Report

“My experience concerns only the guide and not yet as a customer. I found to be well written and in basic terms informative. For my purpose as an experienced hearing aid user requiring more technical information on new designs (for the new ones I require) it lacked adequate information.”

Helpful Report

“Thought the information was biased to promotions rather than fully helpful.”

Helpful Report

“gud”

Helpful Report

“Thank you for the informative and clearly written booklet we have been able to download. I would like an answer to the 2 queries we already e-mailed to you:-1. Where in Devonshire do you have any Dispensers? (My post-code TQ5 9TB)2. What is missing if used with an Android Smartphone instead of an iPhone?”

Helpful Report

“I telephoned at 7.52pm today but nobody answered, guess they went home early. Not a great first impression.”

Helpful Report

Hearing Aid UK is rated 4.7 based on 876 reviews