Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Beautiful flowers that put a big smile on my Aunties face after her operation 😀”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Haute Florist! Your support means the world to us. Once again, thank you for choosing Haute Florist. We greatly appreciate your feedback and look forward to serving you in the future. Warmest regards, Katie

Posted 1 year ago

“Flowers chosen were not delivered and they did not give notification that this would be happening.....customer service said they have the right to do that.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for the inconvenience caused by the flowers not being delivered as expected, and for failing to provide prior notification regarding this matter. This is not the level of service we strive to provide to our customers, and we understand your disappointment. We do state on the website that substitutes can be made. Once again, thank you sincerely for bringing these concerns to our attention. We hope we can regain your trust and look forward to the opportunity to serve you better in the future. Best regards, Haute Florist

Posted 1 year ago

“The blooms I ordered arrived early on July 4th and were packaged beautifully. I love the fact that they offer personalized greeting cards with photographs. Haute Florist also offered very reliable customer service. They responded to my emails quickly and resolved the issue so efficiently. Thank you, Megan g. for providing great customer service.”

Haute Florist 5 star review on 9th July 2024

Helpful Report

Posted 1 year ago

Dear Win, thank you so much for your fantastic 5-star rating and your lovely review of Haute Florist. We're thrilled to hear that the blooms you ordered arrived early on July 4th and that you found the packaging to be beautiful. We're glad you appreciate our personalized greeting cards with photographs, as we believe in adding a personal touch to every order. We are also pleased to hear you had a great experience with our customer service, Megan in particular. Again, thank you for choosing Haute Florist for your floral needs. We genuinely appreciate your support and look forward to serving you again in the future. Best regards, Katie

Posted 1 year ago

“I had feedback that the flowers were beautiful and from my pov they were delivered on time.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you found our service exceptional. We are glad to hear that the flowers you received were beautiful and met your expectations. Our team at Haute Florist takes great pride in creating stunning floral arrangements to bring joy to our customers. Moreover, we are delighted to know that your order was delivered promptly. Ensuring timely deliveries is one of our top priorities, so it's wonderful to see that your experience matched our expectations. Thank you again for choosing Haute Florist and for your kind words. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“Fantastic!”

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Posted 1 year ago

Thank you so much for your wonderful review and for awarding Haute Florist with a fantastic 5-star rating! We are thrilled to hear that you had such a positive experience with our services. Once again, thank you for your kind words and for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Katie

Posted 1 year ago

“Lovely flowers delivered on time and easy to order.”

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Posted 1 year ago

Thank you so much, Patricia, for giving Haute Florist a 5-star rating! We are thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team. We are glad that you found our flowers lovely and that the delivery was on time. Making the ordering process easy for our customers is one of our top priorities, and we are delighted that you found it hassle-free. We appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“Delivered on time and although I didn't see them the recipient said they were lovely.”

Helpful Report

Posted 1 year ago

Dear Mrs Brown, Thank you so much for your wonderful 5-star rating and review of Haute Florist! We truly appreciate your feedback and are thrilled to hear that your order was delivered on time. Even though you didn't get to see the flowers yourself, we are delighted to know that the recipient found them lovely. Your kind words mean the world to us, and we are grateful for the opportunity to have brightened someone's day with our beautiful blooms. We look forward to serving you again in the future, ensuring the same level of excellence and timely delivery. Warmest regards, Tom

Posted 1 year ago

“Always great flowers and on time”

Helpful Report

Posted 1 year ago

Dear Jed, Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Once again, thank you for your positive feedback. We look forward to serving you again in the future! Best regards, Tom

Posted 1 year ago

“Brilliant from start to finish. Great value and service”

Helpful Report

Posted 1 year ago

Dear Sally, thank you so much for your stellar 5-star rating of Haute Florist! We are absolutely thrilled to hear that you had a fantastic experience with us. Your kind words truly mean the world to our team. Once again, thank you for choosing Haute Florist and for taking the time to share your feedback. We truly appreciate it. We look forward to serving you again in the future! Warm regards, Tom

Posted 1 year ago

“My order for my friends flowers did not get delivered Can you please explain what happened I am very disappointed I paid for a delivery and it hasn’t been delivered !!! My order number is P10252589 date of delivery was meant to be Friday 4th July”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and for bringing this matter to our attention. We would like to extend our sincerest apologies for the inconvenience caused by the non-delivery of your friend's flowers. We understand how disappointing and frustrating it must have been for both you and your friend. Rest assured that we take this matter very seriously, as meeting our customers' expectations is our top priority. I have contacted you via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Really easy to order. The flowers were beautiful and arrived on time. Highly recommended and will use again.”

Helpful Report

Posted 1 year ago

Thank you so much, Anna, for your 5-star rating of Haute Florist! We appreciate your feedback and are thrilled to hear that your experience with us was so positive. We're glad to know that ordering was really easy for you and that the flowers were beautiful and arrived on time. Your recommendation means the world to us, and we would be honored to serve you again in the future. Thank you for choosing Haute Florist!

Posted 1 year ago

“Absolutely Rip-off. Less than poor customer service. Don’t have notion of luxury service. Covering themselves with tick ✔️ boxes! Ordered flowers (£39.50) on Friday for a Saturday delivery - despite ticking the T&Cs, their website is not CLEAR that the 24Tracking can take up to 3 days. Who in their right mind would order next day delivery flowers that can take up to 3 days(?!?!) No empathy whatsoever. No willingness to compromise - just pointing out that I have ticked the T&Cs - NOT USUNG THEM EVER”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate customers like you who let us know about their thoughts and concerns. We would like to apologise for any inconvenience caused by the customer service you received. We understand that our notion of luxury service fell short of your expectations, and we sincerely apologise for any frustration this may have caused. Regarding your order for next-day delivery flowers, we apologise for any confusion caused by the unclear information regarding the 24Tracking. We understand how important it is to have clarity when it comes to delivery times, and we will review and update our website to ensure that this information is more prominently displayed. Once again, we appreciate your feedback and sincerely apologise for any inconvenience caused. Warm regards, Rosie

Posted 1 year ago

“Beautiful flowers. But they should probably think about using a more reliable delivery / courier service. I paid extra for delivery before 1pm but this was delayed by Royal Mail. In my experience Royal Mail has very little guarantee over timings, but maybe that’s just my area. Luckily the neighbour found the flowers which had been left on the door step and took them in. Also Haute refunded the delivery costs so all in all not the worst experience, but could have been a little better.”

Helpful Report

Posted 1 year ago

Dear Katrina, thank you so much for taking the time to rate Haute Florist with 4 stars. We greatly appreciate your feedback. We're thrilled to hear that you found the flowers to be beautiful. We apologise for any inconvenience caused by the delay in delivery by our courier service. We understand that timing is important, and we are constantly working to improve our delivery process. We appreciate your understanding and are glad to hear that your neighbour found the flowers and took them in. Once again, thank you for your valuable feedback. We hope to have the opportunity to serve you even better in the future. Best regards, Rosie

Posted 1 year ago

“Organised to be sent to a hotel. Arrived within time stated and not damaged. Flowers were well packed and had not wilted or crushed. The flowers are opening up and the choice was excellent quality and true to the picture.”

Helpful Report

Posted 1 year ago

Dear Jackie, thank you so much for taking the time to leave us a 5-star rating for Haute Florist! We are delighted that we were able to organise the delivery of your flowers to the hotel as requested and that they arrived within the specified time and in perfect condition. Our team takes great care in ensuring that each arrangement is well-packed to prevent any damage, wilting or crushing during transit. Thank you once again for choosing Haute Florist and for your kind words. We hope to have the pleasure of serving you again in the future. Best regards, Rosie

Posted 1 year ago

“Although the flowers were delivered on time, they were squished, many heads had fallen off, and many were browning. Not overly impressed, to be honest, and wouldn't buy again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the unfortunate condition in which your flowers arrived. We understand how disappointing it must have been to receive squished and damaged flowers, with many heads fallen off and browning. This is certainly not the level of quality we strive to deliver to our valued customers. Please accept our sincere apologies for any inconvenience this may have caused. We genuinely appreciate your support and would like to make things right. We would love to hear more about your specific concerns and what we can do to improve your experience with Haute Florist. Your feedback plays a vital role in helping us enhance our services and ensure customer satisfaction. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Lovely plant delivered on time.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Haute Florist! We truly appreciate your kind words and are delighted to hear that you had a great experience with us. It's wonderful to know that you found our plant lovely and that it was delivered on time to bring joy into your space. We take pride in providing top-notch service and high-quality products, so your satisfaction means the world to us. Once again, thank you for your support and for taking the time to share your positive feedback. We look forward to serving you again in the future! Warm regards, Tom

Posted 1 year ago

“Flowers were ordered 10 days before they were required. They were delivered on the correct day and my aunt loved them. I would definitely use them again.”

Helpful Report

Posted 1 year ago

Dear Jackie, Thank you very much for your fantastic 5-star review of Haute Florist! We sincerely appreciate your feedback and are delighted to hear that your experience with us was so positive. Thank you once again for choosing Haute Florist. We look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Ordered some flowers for the 1st Anniversary of the passing of my friends husband. Arrived a day late so completely missed the reason for sending and when contacting Customer Services their only response was we don’t guarantee delivery dates. This is the first time that I have ordered flowers from a florist that haven’t been delivered on the day I requested. Imagine if they had been flowers for the actual funeral. Found out the same thing happened to my friend with flowers she ordered from them arriving late. So if you want flowers to arrive on a particular day don’t use this company.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We greatly appreciate your honesty and letting us know about the issues you encountered. We sincerely apologise for the inconvenience caused by the late delivery of the flowers you ordered for the 1st Anniversary of the passing of your friend's husband. We understand how crucial it was for the flowers to arrive on time, and we regret that we did not meet your expectations. Once again, we genuinely apologise for the inconvenience caused, and we are committed to learning from this experience to ensure that we provide a better service going forward. Warm regards, Tom

Posted 1 year ago

“Flowers arrived on requested day and recipient was pleased with them. Ordering process and communication throughout process was excellent will definitely use again”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star review of Haute Florist! We are thrilled to hear that the flowers arrived on the requested day and that the recipient was pleased with them. Our team takes great pride in ensuring a seamless ordering process and keeping open lines of communication throughout. We truly appreciate your kind words and are delighted to know that you will be using our services again. Thank you for choosing Haute Florist, and we can't wait to serve you in the future!

Posted 1 year ago

“Brilliant service both recipients loved there flowers and were full of praise.”

Helpful Report

Posted 1 year ago

Dear Robin,Thank you so much for your amazing 5-star rating of Haute Florist! We are delighted to hear that you had a great experience with us. Your kind words mean a lot to our team! We couldn't be happier to know that both recipients loved their flowers and were full of praise. It is our utmost priority to provide brilliant service and create memorable moments with our floral arrangements. Once again, we appreciate your feedback and for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews