Haute Florist Reviews

4.7 Rating 30,068 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 22nd November 2025

Lauren Wheatley

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3791

Anonymous

Anonymous // 01/01/2019

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English

“Flowers were fantastic and delivered on time.”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for your fantastic review! We’re thrilled to hear that you were pleased with the flowers and our timely delivery. Your satisfaction is our top priority, and we’re grateful for your support. We look forward to brightening your day with our flowers again soon! Warm regards, Rosie

Posted 1 year ago

“Flowers I ordered in advance for a special occasion. Delivered a day late and were not needed thereafter. A waste of money, time and flowers. . Eventually had to buy them from a local store and made our own bouquet which turned out beautifully. Contacted customer service, absolutely no help, the company put the entire blame on the courier service (3rd party). The flowers were delivered a day after on a 2nd class stamp, therefore a delay in the flowers being delivered on time was a big possibility. The flowers were expensive and putting on 1st class stamp would have prevented a delay. No refund or some form of gift voucher was offered. It would have shown some form of a genuine sincerity to the whole situation. Really disappointed and personally would not order from them again. A mistake in the review i sent before. Delivered a day after not before.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I sincerely apologise for the inconvenience you experienced with your order. It’s disappointing to hear that the flowers arrived late and did not serve their intended purpose. Your experience does not represent the level of service we strive to provide at Haute Florist. I understand your frustration regarding the delivery and the communication with our customer service team. Your feedback about the postage options is valuable, and we will take this into consideration to prevent similar issues in the future. Best wishes, Ellie

Posted 1 year ago

“Excellent roses, misses loved them! Came quick too”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We’re thrilled to hear that the roses were a hit with your misses. It’s wonderful to know that you had a speedy delivery as well! Your support inspires us to keep delivering joy through flowers. We look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Great, thank you.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. We look forward to welcoming you back soon! Warm regards, Rosie

Posted 1 year ago

“The flowers were exactly as pictured on the website, they were beautiful, & the delivery service was very good also. All in all excellent& would definitely order from Haute again.”

Helpful Report

Posted 1 year ago

Hello Diane, Thank you so much for your fantastic review! We're thrilled to hear that the flowers were just as you expected and that our delivery service met your needs. Your satisfaction is our top priority, and it’s wonderful to know we could provide you with an excellent experience. We look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Very happy with the service. Easy and fast. Flowers were beautiful and well packaged.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We're so glad to hear that you were happy with our service and found it both easy and fast. It's our mission to provide beautiful flowers in perfect condition, so your kind words truly inspire us! We look forward to delighting you again in the near future! Warm regards, Rosie

Posted 1 year ago

“Beautiful bouquet delivered and the recipient was over the moon.. card we sent was perfect too. 5 stars for sure”

Helpful Report

Posted 1 year ago

Hello Andrew, Thank you so much for your fantastic review! We’re overjoyed to hear that the bouquet brought so much happiness to the recipient. It’s great to know that the card was just as perfect! Your support truly inspires us to keep creating beautiful arrangements. We look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Flowers were nice, friend appreciated them. The disappointing part was the very late delivery, 7.30pm on their birthday. Royal Mail tracking wasn’t working so asked customer service who gave stock answers about it being in their t&c’s and not being their responsibility yada yada. Not ideal. Has put me off ordering from them again.”

Helpful Report

Posted 1 year ago

Hello Katriona, Thank you for your feedback! We’re glad to hear that your friend appreciated the flowers, but we sincerely apologise for the late delivery and any inconvenience it caused on their special day. We understand how important timely delivery is, and your experience highlights an area we need to improve. Warm regards, Rosie

Posted 1 year ago

“1ST CLASS,, NEVER ANY ISSUES”

Helpful Report

Posted 1 year ago

Hello Tracey, Thank you for your fantastic review! We’re thrilled to hear that you’ve always had a seamless experience with us. Your support and trust keep us striving for excellence. We look forward to continuing to serve you in the future! Warm regards, Rosie

Posted 1 year ago

“Ordered subscription flowers for my mum as my dad recently passed away. The first bunch was absolutely gorgeous. They really brightened her day. Thank you so much Haute. Can't wait to see the next one. 10/10”

Haute Florist 5 star review on 5th December 2024

Helpful Report

Posted 1 year ago

Hello Shelley, Thank you for your heartfelt review! We're truly touched to know that our flowers brought joy to your mum during such a difficult time. Your kind words motivate us to keep creating beautiful arrangements. We're excited to bring more smiles with the upcoming deliveries! Warm regards, Rosie

Posted 1 year ago

“Perfect, thank you”

Helpful Report

Posted 1 year ago

Hello Denipoti, Thank you for your perfect review! We’re so glad to know that you were satisfied with your experience. Your appreciation gives us great motivation to continue providing excellent service. We look forward to delighting you again soon! Warm regards, Rosie

Posted 1 year ago

“Beautiful flowers”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you for your wonderful review! We're delighted to hear that you found our flowers beautiful. Your kind words inspire us to keep creating arrangements that bring joy. We can't wait to delight you again with our blooms! Warm regards, Rosie

Posted 1 year ago

“Great flowers and always on time delivery. I keep coming back as you are so good.”

Helpful Report

Posted 1 year ago

Hello Barry, Thank you so much for your amazing review! We're thrilled to hear that you love our flowers and appreciate our timely delivery. Your continued support means everything to us, and we can't wait to welcome you back for your next order! Warm regards, Rosie

Posted 1 year ago

“Good quality flowers and arrived on time in good condition. Everything straight forward and easy re order and confirmations etc.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your glowing review! We're so happy to hear that you received good quality flowers on time and that the ordering process was a breeze. Your feedback means the world to us, and we look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Super service and super flowers (so the recipient tells me)”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for the fantastic review! We're so pleased to hear that the recipient loved the flowers and that you experienced our super service. Your support truly means a lot to us, and we look forward to helping you again in the future! Warm regards, Rosie

Posted 1 year ago

“Was expected to be delivered on a different date to the date that they actually arrived. Website was a bit misleading on that front. Good quality product eventually delivered”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback! We apologize for any confusion regarding the delivery date and appreciate you bringing this to our attention. We’re glad to hear that the product you received met your expectations in quality. Your support is greatly appreciated, and we hope to serve you better in the future! Warm regards, Rosie

Posted 1 year ago

“My daughter recieved it in great condition n loved it. Still blooming after 7days. Easy online purchase. Standard size was jus right. Flowers pink n purple roses delicate pretty. Thk u”

Haute Florist 5 star review on 4th December 2024

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful review! We’re thrilled to hear that your daughter loved her flowers and that they are still blooming beautifully after a whole week. It’s fantastic to know our easy online process worked well for you, and we're delighted that you found the standard size just right. We truly appreciate your support and can’t wait to assist you again in the future! Warm regards, Rosie

Posted 1 year ago

“I have used Haute Florist a few times now and have never been let down. Good service and lovely flowers. I will use them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your kind review! We’re delighted to hear that you’ve consistently received good service and lovely flowers from us. Your loyalty means a lot, and we can’t wait to help you with your next order! Warm regards, Rosie

Posted 1 year ago

“Website very clear and easy to use .Flowers arrived on stated day 💕 Beautiful Flowers ❤️ Thank You Patty”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review, Patty! We're so happy to hear that you found our website easy to use and that your flowers arrived right on schedule. It truly warms our hearts to know you loved them! Your support means a lot to us, and we can't wait to serve you again soon! Warm regards, Rosie

Posted 1 year ago

“My mother was delighted with the flowers. Over the moon. Hugely impressive selection. Delivery was on time. Couldn't be happier with the service. Thank you!”

Haute Florist 5 star review on 3rd December 2024

Helpful Report

Posted 1 year ago

Hello James, Thank you for your fantastic review! We are overjoyed to hear that your mother was delighted with the flowers and that you were happy with our service. Timely delivery is very important to us, and we’re thrilled to know that we met your expectations. We truly appreciate your kind words and look forward to helping you again in the future! Warm regards, Rosie

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,068 reviews