Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Awful company do not use if you want to rely on getting flowers that are live and on the salt you want them. We ordered £300 worth of flowers for Christmas several items arrived 2 weeks early and 2 bouquets were dead on arrival - the 100% satisfaction just doesn’t exist customer service is non existent they just don’t care - until I’m the end I just feel exhausted by the battle - to be honest I have had lots of good flowers but when it goes wrong they just don’t want to know and use excuse of Christmas is busy ! So is valentines, Mother’s Day etc that’s what florist are supposed to do - do not use if you want to rely on them”

Helpful Report

Posted 2 years ago

Hi David, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. First and foremost, we would like to apologise for the inconvenience and disappointment you experienced with your Christmas order. We understand how frustrating it can be to receive flowers that are not fresh or delivered at the wrong time. Please accept our sincere apologies for this. We also understand your frustration with our customer service. We are truly sorry if you felt that we did not care or provide the level of service that you expected. We assure you that this is not the standard we strive for, and we deeply regret any exhaustion or dissatisfaction you may have felt during this process. I have located your order and can see that this has since been resolved with our team. Warm regards, Rosie

Posted 2 years ago

“Excellent, the flowers were beautiful. Ordered a few days in advance was a bit anxious about whether the flowers would arrive on time or at all. However, no problems from ordering to delivery. Kept informed the whole time. Will definitely order again. Thank you so much. Stephanie Reynolds Cyprus”

Haute Florist 5 star review on 28th January 2024

Helpful Report

Posted 2 years ago

Dear Stephanie, thank you so much for giving Haute Florist a 5-star rating! We are thrilled to hear that you found our flowers beautiful and that the ordering and delivery process went smoothly for you. Rest assured, we understand the importance of timely delivery, and we are delighted to have been able to exceed your expectations.

Posted 2 years ago

“Fabulous flowers delivered to an important client who felt they were "stunning" Delighted with the purchas. Thank you”

Helpful Report

Posted 2 years ago

Dear Michelle, thank you so much for your glowing five-star review of Haute Florist! We truly appreciate it. We are thrilled to hear that you were delighted with your purchase. Our team at Haute Florist takes great pride in delivering fabulous flowers that make a lasting impression. It is wonderful to know that we were able to provide stunning flowers to an important client of yours. Once again, thank you for your kind words and for choosing Haute Florist. We look forward to serving you again in the future!

Posted 2 years ago

“Flowers arrived a day late for my daughter's birthday, with no notification and apparently this was acceptable, even though you say that you deliver next day and I ordered them 3 days in advance. All replies from you are standard copied and pasted replies which do not address the issue. When the flowers did arrive they were an unappealingly, brownish tinged interpretation of what was advertised. I had checked the Haute reviews on Google which are all excellent (not sure how this can be....) - wish I'd checked Trust Pilot first. Disastrous.”

Helpful Report

Posted 2 years ago

Dear Jane, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the late delivery of the flowers for your daughter's birthday and for the lack of notification. This is certainly not the level of service we strive to provide. We understand how important it is for special occasions to be celebrated on time, and we apologise for falling short in this regard. We also apologise for the quality of the flowers you received. It is disheartening to hear that they were not as appealing as advertised. We understand the disappointment this may have caused. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 2 years ago

“My friend who received the flowers was absolutely delighted with the hat box flower arrangement that I ordered via your website so, thank you so much Haute Florist for all your expertise and for what I believe to be exceptional value for money.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating for Haute Florist! We truly appreciate your kind words and are thrilled to hear that your friend was delighted with the hat box flower arrangement you ordered through our website. Once again, thank you for choosing Haute Florist, and we look forward to serving you again in the future.

Posted 2 years ago

“Great service. Delivered next day. Happy recipient. Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Haute Florist! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. It's wonderful to know that our service exceeded your expectations. Delivering your order the next day and bringing happiness to the recipient is always our top priority. Your satisfaction is truly our ultimate reward! Once again, we cannot thank you enough for choosing Haute Florist and sharing your positive feedback. We hope to serve you again in the future and continue spreading joy through our beautiful floral arrangements.

Posted 2 years ago

“The flowers for fresh and arrived according to the time slot selected.”

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Posted 2 years ago

Thank you so much for giving Haute Florist a fabulous 5-star rating! We truly appreciate your kind words and amazing support.

Posted 2 years ago

“Great service and flowers, I'm a regular customer.”

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Posted 2 years ago

Thank you so much, Dominic, for taking the time to give us a fantastic 5-star rating! We truly appreciate your continuous support as a regular customer. It's great to hear that you enjoyed our exceptional service and beautiful flowers. We value your satisfaction and look forward to serving you with the same level of excellence in all your future orders.

Posted 2 years ago

“Beautiful flowers and presentation”

Helpful Report

Posted 2 years ago

Dear Danielle, thank you so much for leaving a wonderful 5-star rating for Haute Florist! We are thrilled to hear that you loved our services and believe we deserve such high praise.

Posted 2 years ago

“Lovely flowers as described”

Helpful Report

Posted 2 years ago

Dear Jane, thank you so much for your glowing 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

“Ordered from Yorkshire for delivery in London. Websight easy to navigate/pay. Good chooice of flowers at good prices. Message sent when due for delivery and arrival. Able to track then picture sent when delivered. Flowers were gorgeous! Thank you x”

Helpful Report

Posted 2 years ago

Dear Aileen,Thank you so much for your wonderful review and for awarding us a 5-star rating! We are thrilled to hear that you had such a positive experience with Haute Florist.

Posted 2 years ago

“I have used this website before and have found it very easy. I’m not great at technology so very happy on here.”

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Posted 2 years ago

Dear Marcia, thank you so much for giving Haute Florist a 5-star rating! We're thrilled to hear that you had a great experience with us. Your kind words mean a lot to us.

Posted 2 years ago

“Easy to order, the recipient was delighted with their flowers”

Helpful Report

Posted 2 years ago

Thank you so much for your incredible 5-star rating of Haute Florist! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We also wanted to express our gratitude for mentioning that our ordering process was easy and convenient. We strive to provide a seamless experience for our customers, and we're glad to know that you found it straightforward. Furthermore, we are absolutely delighted to hear that the recipient of our flowers was also pleased with their beauty and freshness. We take great pride in creating stunning arrangements that bring joy to their recipients. Thank you once again for your kind words and for choosing Haute Florist. We look forward to serving you again in the future!

Posted 2 years ago

“Great service, beautiful flowers ❤️”

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Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.

Posted 2 years ago

“Beautiful flowers”

Helpful Report

Posted 2 years ago

Dear Carol, Thank you so much for giving Haute Florist a 5-star rating! We truly appreciate your kind words and support.

Posted 2 years ago

“I have order twice from you absolutely stunning flowers for my daughter & friend I will be a regular now service delivery amazing thank you x”

Helpful Report

Posted 2 years ago

Dear Andrea, thank you so much for awarding Haute Florist with a glowing 5-star rating! We greatly appreciate your support and kind words.

Posted 2 years ago

“Lovely flowers and can't beat the delivery, will definitely order again.”

Helpful Report

Posted 2 years ago

Dear Joanna, thank you so much for your 5-star rating of Haute Florist! We are thrilled to hear that you loved our lovely flowers and found our delivery service unbeatable. Your kind words truly made our day!

Posted 2 years ago

“Beautiful, fresh flowers, deliver exactly on time Very easy to use site too. Would definitely use again”

Haute Florist 5 star review on 27th January 2024

Helpful Report

Posted 2 years ago

Dear Julie, thank you so much for your fantastic 5-star rating of Haute Florist! We sincerely appreciate your kind words and are thrilled to hear that you found the flowers beautiful and fresh. It's fantastic to know that our delivery was right on time and that our website was easy to navigate. We're truly honoured that you would consider using our service again in the future.

Posted 2 years ago

“excellent, beautiful flowers great service”

Helpful Report

Posted 2 years ago

Dear Warren, thank you so much for your fantastic 5-star rating of Haute Florist! We greatly appreciate your feedback and we're thrilled to hear that you found our service excellent and our flowers beautiful. It's our utmost priority to provide exceptional quality and service to our valued customers like you. Thank you once again for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Rosie

Posted 2 years ago

“Sent flowers next day delivery to two different families. Both were amazed by the fantastic quality”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give Haute Florist a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you were amazed by the fantastic quality of our flowers. It's always our goal to provide exceptional service and deliver stunning blooms that leave a lasting impression. We are delighted that we could bring joy to two different families with our next-day delivery service. Your kind words mean the world to us! Once again, we sincerely thank you for your generous feedback and for choosing Haute Florist. We look forward to serving you again in the future!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews