Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,075 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist 5 star review on 22nd November 2025

Lauren Wheatley

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3791

Anonymous

Anonymous // 01/01/2019

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English

“Flowers were delivered on time and looked like the pictures online”

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Posted 2 years ago

“Excellent service and lovely flowers”

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Posted 2 years ago

“I’ve used Haute florist a few times now and everytime they have exceeded expectations. My friends and mother have moved there flowers. Thankyou once again! And I’ll be hopefully next time ordering myself some! Xx”

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Posted 2 years ago

“Not matching the photo, much less flowers although the medium size was bought. Not satisfied at all.”

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Posted 2 years ago

Thank you for taking the time to share your feedback on your recent experience with Haute Florist. We sincerely appreciate customers like you who provide valuable insights into our services. We apologise for the disappointment caused by the flowers not matching the photo and not meeting your expectations, especially when you purchased the medium-sized bouquet. We understand how frustrating this must have been for you. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you? Best wishes, Katie

Posted 2 years ago

“Don’t ignore the bad review. Read their terms and conditions!! The good reviews flood the bad reviews here but take time to read the bad ones. Every thing that happened in the bad reviews has happened exactly to me. I didn’t think it would but here we are! The website is ran by prestige florist with 2.3/5 stars. Haute doesn’t exist on companies house. It’s a rebrand of an existing poorly reviewed florist. I ordered my flowers for next day and chose courier service. I paid £44.50. The flowers are actually sent by Royal Mail in a box and take up to 3 days. So when your flowers don’t arrive in time for the event etc then you won’t get a refund. If they’re dead and low quality, you won’t get a refund, as per the other reviews you’ll only be offered a small voucher toward your next purchase (why would you make the same mistake twice). They also say that once the flowers leave them and are with Royal Mail, they are no longer their responsibility and they won’t offer a refund if they’re damaged on the way, which isn’t in line with the law which states it’s their responsibility until I receive them. They say they give a 100% satisfaction commitment, but then on their terms and conditions they say once it’s accepted by a courier they can’t honor that commitment any more. (6.1.3 Our courier delivered flowers are exempt from our 100% satisfaction guarantee as soon as they are collected by the courier and they are out of our direct control.) So basically as soon as it’s posted, they won’t accept any liability for flowers in a box, traveling from Birmingham to the rest of the UK, taking 3 days. It’s your responsibility and your loss if they are damaged or die on the way, and you can’t ever vouch for what condition they entered the box 4 days prior. I ordered my flowers on Saturday. They were packed Sunday and traveled Monday, Tuesday, Wednesday, and still not received. Customer service have said I will not get a refund. If they are dead or poor quality I need to send photos and they may offer some credit towards another purchase. If I raise a dispute with my bank, the advisor told me they will dispute it. So bare in mind they will make it extremely difficult for you to claim a refund. So that they don’t try to change their attitude in a reply I’ve included their initial reply to me so you can see how they approach issues with delivery and quality. I raised that the item was due Monday and still not here Wednesday afternoon. And I picked and paid for next day delivery. From your order, I can see that the order is ready for delivery. As stated in our terms and conditions, we cannot guarantee a specific delivery date. We have a 3-day window for deliveries, so we need to allow up to 3 days after the nominated delivery date to conduct further investigations. If there are noticeable quality issues upon delivery due to the delay, we are more than willing to investigate further. We would appreciate it if you could send pictures to our support team. Please note that after 3 days, we can only refund the delivery charge, not the entire order. Our Customer Satisfaction policy covers all areas within our control. Unfortunately, delivery is beyond our control as we use a third-party courier service. Nevertheless, as a gesture of goodwill, would like to offer you a refund of the £5.99 delivery charge back to your original payment method. Please let me know if you would like me to proceed with this”

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Posted 2 years ago

Thank you for taking the time to share your feedback on your recent experience with Haute Florist. We value your honesty and sincerely apologise for any inconvenience caused by the issues you encountered. We acknowledge that the delivery of your flowers fell short of your expectations, and we apologise for any disappointment this may have caused. Upon reviewing your order, it appears that delivery was made on the 28th. Regarding our delivery and refund policies, we understand your concerns. Our policy states a 3-day window for deliveries, which is outlined on our website. As for your specific order, we apologise for any delay and potential quality issues that may have occurred. Rest assured, if there are any concerns with the flowers, we are committed to resolving them promptly. It's important to note that credit is not always offered as this is handled on a case-by-case basis. Please don't hesitate to reach out if you require further assistance. Best wishes, Katie

Posted 2 years ago

“Quick deliver as advertised, good price and nice quality”

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Posted 2 years ago

“Recipient very pleased. Tracking info good 😊”

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Posted 2 years ago

“Great service, beautiful flowers, very reasonably priced, could not have asked for anything more.”

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Posted 2 years ago

“Great daffodils are blooming on my balcony birthday flowers”

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Posted 2 years ago

“Lovely flowers. Delivery options for Saturday and Sunday made all the difference.”

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Posted 2 years ago

“I have ordered and received flowers from Haute several times now. The flowers are always beautiful and long lasting.”

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Posted 2 years ago

“Very helpful customer service when I telephoned after havining difficulty placing order online. Flowers and card arrived on time.”

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Posted 2 years ago

“very efficient service and recipient was pleased with flowers, but ordering on line from Australia, I chose 'large' but had no reference point as to what that meant. Size or number of blooms etc. Would have preferred some more informtion in that regard but took a punt and it worked out OK. What the Poms call a large arrangment may not be the same as an Aussie, but who knows.”

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Posted 2 years ago

“Beautiful flowers, reasonable price, delivered quickly. Really lovely”

Haute Florist 5 star review on 27th February 2024

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Posted 2 years ago

“Thanks so much ... I live in NZ, my mum is 87 and had a burst pipe recently which has really messed up the house. The flowers were awesome and really cheered her up. Great to have a no-fuss online service. Thanks heaps Tim”

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Posted 2 years ago

“After ordering online the flowers were delivered the next day in the morning, just as promised.”

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Posted 2 years ago

“I ordered The Azure bouquet for a friend as a thank you. She thought the flowers were beautiful and sent me a photo. They looked just as good as the photo online and I was very pleased. Apparently her cat loved the box they came in too😁”

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Posted 2 years ago

“My mum was delighted with her flowers. They were delivered next day and were beautiful.”

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Posted 2 years ago

“The bunch of flowers was quite small for the amount of money I paid”

Haute Florist 3 star review on 27th February 2024

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Posted 2 years ago

Hello Mandi, Thank you for your review. We apologise for the disappointment caused by the size of the flower arrangement regarding its cost. Your feedback is valuable to us, and we will certainly take it into consideration to improve our services in the future. If you would like to discuss this matter further or explore any possible resolution, please feel free to reach out to us. We are here to assist you. Best wishes, Rosie

Posted 2 years ago

“Beautiful flowers delivered on time would definitely recommend”

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Posted 2 years ago

Haute Florist is rated 4.7 based on 30,075 reviews