Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

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English

“I am extremely disappointed with the flowers I received. I ordered from Haute, but they came from a second company called Prestige Flowers. I paid extra for a large bouquet, but it looks like a standard size. When I ordered, there was no clear explanation of how many stems come in small, medium, or large, and I feel like I got scammed. I contacted customer service the same day I received them, but I still haven't received an email back. The quality is terrible, honestly, store-bought flowers are better and cheaper. To top it off, the flowers were dead just three days later.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that you felt misled regarding the size of the bouquet. We strive for clarity in our descriptions and I regret that this was not conveyed properly in your case. Your feedback about the quality and our customer service is essential for us to address and improve. I can confirm our team has responded to your email asking for some images of the bouquet to look into this for you. Warm regards, Rosie

Posted 1 year ago

“Really disappointed. These were for my wife's 70th birthday and we're not as expected. The picture doesn't reflect the flowers received. My wife suggested they would recover but most of them never really did. The roses are completely finished. She received several lots of flowers from different people and they are still looking thriving. I don't send flowers very often and I am disappointed.”

Helpful Report

Posted 1 year ago

Hello Keith, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, especially for such a special occasion as your wife's 70th birthday. We value your comments as they help us improve our service and product quality. I assure you that we are committed to ensuring a better experience for all our customers. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 year ago

“Recipient was very happy and loved the flowers. Thank you.”

Haute Florist 5 star review on 4th November 2024

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful review! We're delighted to hear that the recipient loved the flowers. Your satisfaction brings us joy, and we truly appreciate your support. We look forward to helping you create more beautiful moments with flowers in the future! Warm regards, Rosie

Posted 1 year ago

“It was super smooth flower delivery for very special person :))”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We're so glad to hear that the flower delivery went smoothly and that it was for such a special person. Your kind words mean a lot to us, and we can't wait to help you create more beautiful moments in the future! Warm regards, Rosie

Posted 1 year ago

“No message card”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for your feedback. I’m truly sorry to hear that your order was missing a message card. We understand how important personalization is, particularly for special occasions, and it’s disappointing when we don’t meet our customers' expectations. Your comments are invaluable to us, and I will be sure to pass them along to our team for further review. We strive to provide a better experience, and your input helps guide our improvements. Warm regards, Rosie

Posted 1 year ago

“Amazing, stunning flowers delivered less than 24 hours after ordering. Could not recommend more”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing review! We're so pleased to hear that you were impressed with the stunning flowers and speedy delivery. Your recommendation means the world to us, and we can’t wait to assist you again in the future! Warm regards, Rosie

Posted 1 year ago

“I bought the bouquet for a Birthday gift for my sister in law,as she doesn’t live near me I haven’t actually seen the flowers but she seemed delighted with them. The delivery service was excellent arriving on time. I thought that the bouquet was very good value for money. I would definitely use Haute again.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review, Karen! We're thrilled to hear that your sister-in-law was delighted with her birthday bouquet and that the delivery service met your expectations. We aim to provide great value and quality, so it's wonderful to know you felt that way. We look forward to helping you celebrate more special moments with flowers in the future! Warm regards, Rosie

Posted 1 year ago

“The flowers arrived promptly, they were in good condition and the bouquet was pretty much as pictured on the website (allowing for a couple of colour substitutions which were in keeping with the style and image overall of the bouquet).”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're thrilled to hear that the flowers arrived promptly and in great condition. It's wonderful to know that the bouquet matched your expectations and that the substitutions complemented the overall style. We truly appreciate your feedback and look forward to creating more beautiful floral experiences for you in the future! Warm regards, Rosie

Posted 1 year ago

“Very pleased with your flowers,delivery and service.Thank you”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you were pleased with the flowers, delivery, and service. Your kind words truly inspire us to keep creating beautiful moments for our customers. We look forward to serving you again! Warm regards, Rosie

Posted 1 year ago

“My very dear friend who turned 70 years old said the flowers were absolutely beautiful. As this was the first time I’d used this on line company I will certainly use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that your dear friend loved the flowers for her special birthday celebration. It's always a joy to be part of such meaningful moments, and we truly appreciate your trust in us. We look forward to helping you create more beautiful experiences with flowers in the future! Warm regards, Rosie

Posted 1 year ago

“I always use Haute and recommend them to friends. Beautiful flowers delivered the next day.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We're thrilled to hear that you consistently choose Haute and recommend us to your friends. It brings us great joy to provide beautiful flowers that brighten someone's day. We truly appreciate your loyalty and can’t wait to assist you again soon! Warm regards, Rosie

Posted 1 year ago

“First time I've used Haute florist, I ordered the next day service and they didnt disappoint, the flowers delivered were beautiful.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We're thrilled to hear that your first experience with Haute Florist was a success and that the delivered flowers were beautiful. Your feedback truly inspires us, and we look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“Beautiful hat box, delighted with it. My friend loved it.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful review! We're thrilled to hear that you loved the hat box and that your friend enjoyed it too. Your satisfaction is our top priority, and we can't wait to help you create more delightful gifts in the future! Warm regards, Rosie

Posted 1 year ago

“Fantastic as always.”

Haute Florist 5 star review on 2nd November 2024

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We're thrilled to hear that you consistently have a great experience with us. Your support is truly appreciated, and we look forward to bringing you more beautiful floral arrangements in the future! Warm regards, Rosie

Posted 1 year ago

“Excellent Service and Quality”

Helpful Report

Posted 1 year ago

Hello, Thank you for the excellent review! We're thrilled to hear that you experienced great service and quality with us. Your support and kind words inspire our team, and we look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Amazing Haute. Flowers beautiful. Very quick delivery. Phenomenal packaging…… I feel like my flowers are immense before I even get to unwrap them. Love this company. Everything makes them feel special”

Helpful Report

Posted 1 year ago

Hello, Thank you for your incredible review! We are thrilled to hear that you found the flowers beautiful and appreciated the quick delivery and phenomenal packaging. It's our mission to make every experience feel special, and your kind words truly inspire us. We can’t wait to serve you again soon! Warm regards, Rosie

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you had a good experience with us. Your support means everything, and we look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Arrived next day and flowers looked like”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful review! We are thrilled to know that the flowers arrived promptly and met your expectations. Your support is greatly appreciated, and we look forward to helping you with more floral creations in the future! Warm regards, Rosie

Posted 1 year ago

“Beautiful flowers for my daughter in law who just given birth to our Grandaughter camille Looks so fabulous quick delivery definitely use again and recommend”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're truly thrilled to hear that the flowers for your daughter-in-law were so beautiful and that the delivery was quick. Your recommendation means so much to us, and we look forward to helping you celebrate more special occasions with flowers in the future! Warm regards, Rosie

Posted 1 year ago

“Great fantastic and very helpful”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're thrilled to hear that you found our service helpful. Your feedback truly brightens our day, and we can't wait to assist you again soon! Warm regards, Rosie

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews