Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,023 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing customer service from Sophie. I was a bit nervous about purchasing a bed online but she was professional in her advice and supporting me in obtaining tracking details for despatch. Keep up the good work, and we're really happy with the quality of the bed and mattress. Thank you Happy Beds!”

Helpful Report

Posted 2 years ago

“The beds are great and the customer service is really great. Liv, Harley, Melissa & Aimee all responded super quickly and sorted out the issues we had. Always nice, responding to questions, following up unprompted and always sorting the problems, which is rare these days. Just to say there were issues with the beds in the 2 orders we have made (ie a damaged part, some missing screws etc), but the customer service was so good I will keep buying from them. If it had been bad I would just have insisted on a return and never shopped there again. The missing/damaged parts were sent and the team updated me throughout. In comparison - other companies have trued to deny the issue or blamed me for them (gaslighting) which seems to be the norm these days - so I will never buy from them again - but the customer service here is really respectful and you feel you are actually a valued customer. Thanks again to Liv, Harley, Melissa & Aimee :)”

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Posted 2 years ago

“Made an error on my order so phoned the help desk, Lizzy quickly sorted it, no quibble refund and really happy with the result, thanks”

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Posted 2 years ago

“Good service and great help with assistance from Aimee and Lizzy with the returns method.Surely to recommend to friends and family.”

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Posted 2 years ago

“Had to make an adjustment to my order and Aimee was extremely helpful. Full marks for Customer Service.”

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Posted 2 years ago

“Really helpful customer service team after ordering our mattress. Chloe was really helpful and got the matter resolved quickly and efficiently.”

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Posted 2 years ago

“Easy, quick and super friendly - especially the customer service team (thanks Sophie and Liv!)”

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Posted 2 years ago

“Sophie at Happy Beds provided me with an invaluable service. I had ordered 2 of the same beds and she rang me to check whether I did indeed want two of the same product. I didn't! Well spotted. Thank you Sophie!”

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Posted 2 years ago

“There was a part missing in my order and I was very disappointed when I called Happy Beds but the lady I spoke to on the phone, who was called Lizzie, was excellent and explained that a new part would be ordered straight away. I was surprised at how quickly it was sorted and really grateful for Lizzie who put my mind to rest straight away. Thanks a lot! Really professional service and the bed itself is excellent, really sturdy, excellent storage and my daughter loves it. Once the missing piece arrives it will be perfect.”

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Posted 2 years ago

“I was looking for a tv bed and was unsure of which one I wanted. I connected with Sophie from Customer Services and gave her the spec of what I was looking for. within a short time, she had found a selection of beds for me to choose from. Although I haven't quite made a choice, I was happy with the selection Sophie found for me. Excellent service, extremely helpful and polite.”

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Posted 2 years ago

“I inadvertently made 2 separate orders and requested in the notes whether the orders could be combined. Jack and Aimee, in the customer support team, responded very quickly to confirm everything would be delivered together and reimbursed the second delivery charge! Amazing!! Thank you and look forward to receiving my new beds!”

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Posted 2 years ago

“Great customer service from Harley Thank you.”

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Posted 2 years ago

“Great service and fast delivery. I ordered the wrong size mattress but Lizzy was very helpful helped and sorted it out extremely quickly. Very happy.”

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Posted 2 years ago

“I bought a single bedframe for my son in August 2023 and after a few months the bed started squeaking. I did not have time until last week to email Happy Beds, and when I did they showed since the very first email and intrinsic unwillingness to assist. Their bed is clearly substandard and they are just not accepting this and issuing a refund as well as a sincere apology for the inconvenience they are causing. I emailed them everything they needed, including 3 videos clearly showing the bed squeaking and they are suggesting it's the mattress, which is not even being touched in one of the videos which proves them totally wrong (they are stating that the squeaking comes from the mattress)!!!! I asked to speak to a manager and I was refused this option. I am going to have to take further actions against these people through trading standards and the ombudsman and they are not owning up to the very poor bedframe and customer service they have provided to me so far. STAY WELL AWAY FROM THESE PEOPLE!”

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Posted 2 years ago

“LET DOWN BY THIS SUPPLIER AS THEY SENT ME PLENTY OF MESSAGES STATING DELIVERY DAY AND TIME, ONLY TO BE TOLD ON THE DAY OF DELIVERY THEY DONT HAVE THE ITEM IN STOCK!!! DONT WORRY ABOUT THE CUSTOMER HAVING TO TAKE A DAY OF WORK TO WAIT IN, NOTHING BUT EXCUSES APPARENTLY THESE THINGS HAPPEN FROM TIME TO TIME, WELL I HEARD IT ALL NOW BEST BE DELIVERED WITHIN THE TIME FRAME AND BEST ITS NOT DAMAGED!”

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Posted 2 years ago

“Chloe helped me with my order this morning and provided me all of the information necessary to progress my order in a polite and informative way.”

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Posted 2 years ago

“We purchased a TV bed from Happy Beds but whilst putting it up realised the remote wasn't working so I emailed them to request a replacement remote. It was 30 mins before customer service closed on a Saturday afternoon so I wasn't expecting a reply for a few days (automated reply said 48 hours) however I got an almost immediate response from Chloe who was really helpful. She suggested some trouble shooting options and asked for a video showing the remote not working. Due to the file being too large to send via email I was given a number to send it via WhatsApp. Chloe responded to each of my emails really promptly and arranged for a new remote to be sent out within a few days under the bed guarantee. She was very polite and made the whole issue hassle free. Thank you for great customer service!”

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Posted 2 years ago

“Absolutely fantastic customer Service especially Sophie and Lizzy! Sorted my order straight away. Thank you so much!”

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Posted 2 years ago

“Great customer service help from Aimee and Harley 😊”

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Posted 2 years ago

Happy Beds is rated 4.6 based on 2,023 reviews