Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 1,971 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 1,971 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked a question on a Sunday evening regarding a delivery we’re expecting on Wednesday and got an instant response, fantastic service, thank you!”

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Posted 8 months ago

“Sophie was very courteous and efficient dealing with returning the mattress we ordered, which unfortunately couldn't get through our stairway. She also arranged the refund very swiftly. I only wish the courier cost could be less....”

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Posted 9 months ago

“So far great customer service!”

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Posted 9 months ago

“We had a small problem with our delivery but it was solved quickly & professionally. Thank you Aimee”

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Posted 9 months ago

“I received a bed over a week ago and the headboard was filthy, it is a white bed so it is extremely noticeable. After emailing I have been notified that this is a manufacturer issue and they have suggested the manufacturer send somebody to clean it but I have now emailed repeatedly, have not been given any further information only that the ‘manufacturer has my number’. My purchase was with Happy Beds, not the manufacturer and so as per UK consumer law I have a right to expect a speedy rectification through them, not to be passed off to an manufacturer directly and then ignored. I don’t want any direct contact with a manufacturer and as yet have heard from nobody. Furthermore the customer service have offered nothing for the inconvenience of having a filthy headboard arrive, no resolution to if the cleaning doesn’t work and no sign of when this will be fixed over a week later and have stopped replying. Shocking customer service and I will not be shopping with Happy Beds again.”

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Posted 9 months ago

“Excellent bed. Very sturdy. Instructions were very clear. It took most of the day for my husband and I to put together. Our granddaughter was delighted with her new bed.”

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Posted 9 months ago

“I have given four stars because, although I am happy with the bed (no pun intended), it was extremely difficult to assemble. I wouldn't have been able to do it without the help of a second person. That said, it does advise upon purchase that 2 people are needed. Even so, quite stressful and the video supplied is next to useless. No sound and not clear enough instructions. I also feel that extra fittings etc should be supplied in case of loss or damage, as there is no recourse if that happens and could scupper the whole operation. Please note: the mattress needs to be in place ON THE BED FRAME before attempting to close said frame otherwise the hydraulic pistons will not activate. The bed is very attractive and solid. My bed creaks horribly and I don't know how to fix it but overall, pleased with my purchase. Fair price.”

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Posted 10 months ago

“To summarise, I waited there for over 5 hours and made several attempts to contact the driver who hung up on me. Delivery was cancelled later and you also required me to pay 50 pounds for rescheduling and 80 pounds deducted to get a refund, but again none of this was my fault. Sent emails for a long time and no reply, rang up and said to look at the emails and you said they were aware of it but no word back there. Firstly, the delivery time is from 8am to 10am. But I had called the driver at around 6 or 7am and managed to get in touch with him at that time but he said he couldn't reach the delivery area within the time limit and then I told him I could call him back in an hour and that he could also text me to let me know that I'd arrived, as I told them that I wasn't in the UK so they couldn't get through to me, which they kinda cleared up and confirmed. Secondly, but I kept calling them after that and called many times but he hung up on me all the time. Just now I called him again and still hung up! Every single time, it just doesn't work! I then went to customer service and explained to them why, and then said they could email or telecom me when they arrived, giving their contact details or a notification that they had arrived to me. Thirdly, prior to the delivery I had emphasised several times that I was not in the UK now my phone was not working and asked them to contact me by email and I also provided a new number, but the email only stated they were late and did not provide contact details. I have spoken to customer service many times and I have also provided the phone number of another person who accepts the delivery on WhatsApp above. And, you are the ones who did not deliver at the delivery time you specified, so if we need to change the delivery time, it should not be at our expense. I waited for several hours during your set time and you still did not arrive.”

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Posted 10 months ago

“Happy with the information I was given by Brook very helpful”

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Posted 10 months ago

“Aimee was great and dealt with my query really well she was very understanding and helpful”

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Posted 10 months ago

“I am extremely happy with the service and the bed that I ordered it was better than I expected I was also delighted with the service I received from chloe and aimed in regards to the error I made in ordering two mattresses instead of just the one the order was cancelled immediately even though delivery was next day and refunded within 2 days”

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Posted 10 months ago

“it was quickly reversed because I placed the wrong order”

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Posted 10 months ago

“Aimee was amazing when I needed to cancel an Order x”

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Posted 11 months ago

“Chloe restored my faith in customer service cause honestly of late I have felt like I was more of a burden than a potential customer. I saw a similar style of bunkbed at another shop, it was a few pounds cheaper and I could have it delivered next week but I will be waiting for Happy Beds to get stock in. Their pre-sale service is so friendly and helpful that I know if I have any after sales issues I wont have to climb mountains to get assistance. (they do deserve 5 stars but my granny also said everyone has room to improve, hence only 4)”

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Posted 11 months ago

“tried to choose beds but got nowhere so I phoned up and spoke to Aimee who was very helpful and sorted everything out she was brilliant.”

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Posted 11 months ago

“Great professional service from Aimee after I requested to change my delivery date I go a speedy and very polite w mail from Aimee confirming my change”

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Posted 11 months ago

“Excellent customer service from Tina”

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Posted 11 months ago

“I was really happy with the service rendered by Paige to me today, compared to whoever I spoke with the first time,paige sorted it fast,easy & was efficient with information I required.thank you I truly did appreciate it.”

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Posted 11 months ago

“Outstanding services, especially the professional customer support from Sophie. She corrected the issue within a day, making this the best customer service experience I've had in the UK.”

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Posted 11 months ago

“I received a very friendly and helpful answer to the question I asked so I'm pleased with the service I received.”

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Posted 11 months ago

Happy Beds is rated 4.6 based on 1,971 reviews