Hanson Electrical Reviews

4.9 Rating 582 Reviews
97 %
of reviewers recommend Hanson Electrical
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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228-232 Willerby Road

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Decided to go local big mistake. Shocking customer service, freezer damaged had four freezers delivered in the same day all damaged did not check before bring them out after the first two, even asked if we still wanted it but could not guarantee it would work. They had to reorder freezer told us it would be coming in Tuesday said would ring when it was. They did not and had to chase to find out if freezer had arrived said no but would be in Thursday and would ring us again the did not and we had to chase again Friday. Delivery was today freezer was not checked and delivered another damaged one, no more un allocated freezers in stock. Had to go in to Hansons to get a refund and the first comment out of an employees mouth was what have we been doing to these freezers as you can imagine this was not funny. Pathetic apology would never use again.
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Posted 3 months ago
I purchased a free standing fridge freezer from Hanson’s on the 14 th of June.It was delivered with a large dent in the door.I asked for it to be returned but was promised a new door would be fitted.It is now the 16 th of August and despite numerous phone calls and plenty of false promises,nothing has happened.I went to Hanson as I wanted to support a local business.Never again
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Posted 1 year ago
Good price, quick fitting, didn't give a damn when our dishwasher broke after 2 months! Tried to tell us it wasn't their problem after 2 months - contrary to the Consumer Rights Act 2015.
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Posted 1 year ago
Got a date for tuesday moring got to 13:30 still not arrived when i rang the shop got told running late might be another hour i told them i had lost a day’s pay he said no you lost half a day
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Posted 1 year ago
The men who installed the washer borrowed screwdrivers off me as they didn’t have tools with them. They did not seat the rubber washer in the cold feed connector and so it leaked. To switch the water isolated off I had to pull the washer out and being 72 I haven’t got the strength causing the Lino to rip. When I rang Hanson’s to inform them of the situation I was told it was my fault that the Lino ripped because I pulled the washer out. My delema was should I have waited for your men to get back and flood the kitchen I think not A shoddy service with no customer care what so ever Tony Beeston
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Posted 2 years ago
Very unhelpful
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Posted 2 years ago
Didn't have a bad experience. Didn't have an experience. Wanted an integrated washing machine......none available. Have been in the store in Willerby several times, never bought a thing Store write up about any electrical item being available, misleading. Wont waste my time again. So much for trying to buy local.
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Posted 2 years ago
Appallingly service, did my research I wanted a Dyson Stick vacuum, wanted to use local independent retailer rather than a large store. Only one other customer in store, I stood next to lady serving, next to vacuums, then walked round the store,came back she never said she would get someone to help, I counted 5 members of staff in the shop, in the end the cleaner who was hoovering asked if I needed any help and offered to get a member of staff. I was so appalled with the service I just took the vacuum to the till paid for it and left. Next time I'll use a large store at least you get good customer service with a smile. Oh the vacuum cleaners are situated next to the checkout!!!!
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Posted 3 years ago
The delivery men made an absolute mess of my hallway and living carpets.Used three Aerosols of stain remover,but still not clean and requires more work. The American style fridge/freezer as not been fitted in properly because it slopes too much to the back causing The doors to slam unnecessary. This could prove dangerous if one is not quick enough removing hands and fingers?
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Posted 4 years ago
Hanson's willerby rd chose a microwave oven got it home was wrong model and white not silver took it back said out of stock on order will be in next month ,we looked on line it was 20 pounds cheaper with 2 year guarante staff not interested so cancelled
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Posted 4 years ago
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Posted 5 years ago
Hanson Electrical is rated 4.9 based on 582 reviews