HandyExperts Reviews

Name: HandyExperts
Address: Unit 107, 61 Victoria Road,, Surbiton
Rating: 4.79

4.8 Rating 1,159 Reviews

90 %

of reviewers recommend HandyExperts

Company Reviews

Metrics

Info

4.8

Based on 1,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0330 912 2323

Email:

info@handyexperts.co.uk

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HandyExperts 5 star review on 2nd September 2021

Dennis Tagmount

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company was able to fit their engineer in around my timing preferences. The telephone call a little while before arrival was appreciated. The engineer was friendly, courteous , efficient and appeared to know his trade well. The one hic-cup was a failure to identify the root cause if the problem on the first visit which led to (partially my fault) some inconvenience that could have been avoided. The solution recommended and adopted was to replace the existing control system which was over-engineered and inappropriate for the property with a much simpler system which better meets the needs. A satisfied customer who would use them again.”

Helpful Report

Posted 12 years ago

“Plumber arrived a little late, but fixed the problems quickly. offered alternatives and explanations for another plumbing issue. decent service overall.”

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Posted 11 years ago

“Receptionist friendly .easy to book . Electrician arrived quite late in the time slot. Work done well & he didnt mind nippy dog. He had to go & get materials & I paid for his shopping time which was included in bill. A bit expensive”

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Posted 11 years ago

“I have used PSG a couple of times now to service and maintain my boiler. Engineers have always been available promptly, arrived on time and have been friendly and knowledgeable. I am very happy with the service they provide and would happily recommend them!”

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Posted 12 years ago

“The carpenter showed up on time and was very nice. When I made the appointment, I had provided very detailed information about the job, but it was not passed onto the carpenter prior to arrival. I had made a request for the carpenter to bring a step ladder, but since the info was not passed onto him, he was not prepared. Still, he did a good job. Overall, it was a good experience.”

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Posted 12 years ago

“The cooker hood went phut. Electrician arrived within half a day and diagnosed the problem in a professional and friendly matter. He explained what would be needed to repair the hood, and kind of cost involved and the options. He then restored the hood to its previous half-functioning state while we decided how to proceed.”

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Posted 11 years ago

“We were happy with the plumbing assistance we received. Very good service and prompt attendance.”

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Posted 11 years ago

“Two separate jobs, two separate people: 1. diagnosed a duff shower pump and replaced it. Expensive but professional. 2. couldn't diagnose a non-working underfloor heating. Spent time going through the possibilities but was flummoxed and just paid call out charge. Telephone calls both times before the man arrived to say he was coming soon.”

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Posted 12 years ago

“Helpful and knowledgable call centre staff and quick call out Got to the problem quickly Still waiting on a new quote, which has been several days which isn't so good, but would use them again”

Helpful Report

Posted 13 years ago

“A complicated and awkward job all achieved within the first hour by a courteous and unflappable expert.”

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Posted 12 years ago

“Following the installation of a new gas boiler the existing shelf no longer fitted the space allowed. The engineer was quick and efficient measuring up and adapting the shelf within 15 minutes. He was polite and friendly. He also gave me good advice regarding a window frame as I had requested.”

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Posted 12 years ago

“Very personable staff on the phone & making appointment was easy (even as an emergency Saturday booking!). Electrician who conducted work was fast & professional - mending items & even clearing up afterwards. My only grumble would be that they arrived several hours earlier than arranged which made it difficult to be home at the right time. However I got a call 1/2 hour beforehand to say they were on their way so could rush back. Overall though, very good service”

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Posted 12 years ago

“Happy because they respnd very quick and very professional!”

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Posted 12 years ago

“The engineer arrived exactly on time agreed, even though he had to wait in his van for 20 mins! Checked the problem quickly and arrived at a solution equally quickly. Would definitley use them again!”

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Posted 13 years ago

“I felt the costs were excessive but I cannot fault their customer service and professionalism. They came when they said they would and confirmed fees in advance. They did the job thoroughly (I believe) and I felt confident in what their engineer told me.”

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Posted 13 years ago

“The company arrived on site punctually and were polite and professional. They fully explained the problem , addressed it , and fully advised what further treatment was required. They advise the cost beforehand and did not try and hit me with add ons which rather impressed me. would use again”

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Posted 12 years ago

“I was initially disappointed as i had taken the afternoon off work to be home waiting and i had to call 30 minutes before the end of the time slot to be told that they wouldnt be able to get to me that day. I wondered at what point they were going to let me know however i suppose its hard to tell. I did however get compensation in the form of a weekend call out at a normal rate as i couldnt take any more time off work. On the day it all went smoothly though and i got lots of calls to let me know timings etc. plus the cherry on the cake was the very enthusiatic, cheerful and informative man who set my mind at rest quickly. I really appreciated being greeted with someone friendly.”

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Posted 12 years ago

“Very friendly and professional service (from the beggening while booking via call centre till the end of job done at the site by electrician). Good customer service is the most important for me so I'm really happy with the company overall. Lots of update during job by electrician. Problem has been solved the same day. The service was bit pricy but wotrh it so deffinitly would recommend to family and friends. Thanks”

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Posted 12 years ago

“I rang and the engineer turned up within 30 mins and had the heating working within the next 30 minutes. He explained the issue and waited until all the radiators were hot. The one that didn't was fixed by him for no additional cost as th thermostat valve had stuck over the summer.”

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Posted 12 years ago

“All the assistants when phoning went that extra mile to help, I was surprised and very pleased with the way I was treated. Amazing customer service. I was unsure about what work was needed and what parts might need to be ordered. It was all explained to me and various prices for the parts were also offered (economy and above) which was good as I am on a budget. Gas check certificate for half price when combined with the plumbing work was a nice touch too. Perhaps they are not the cheapest on the market but they are reasonable when compared to a lot of other big plumbing companies. I hold back one star for them not offering the cheapest service. I would use them again as the telephone assistants were so friendly and helpful, the work was done soon after I called, and overall I was very impressed by the service. Keep up the good work.”

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Posted 12 years ago

HandyExperts is rated 4.8 based on 1,159 reviews