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halfordsbreakdowncover-com Reviews

4.4 Rating 134 Reviews
87 %
of reviewers recommend halfordsbreakdowncover-com
Anonymous
Anonymous  // 01/01/2019
A competitive rate from a trusted company
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Posted 2 months ago
Hi David, thank you for your positive feedback. We're pleased to hear you find us competitive, and trustworthy. Best wishes the Halfords Breakdown Cover Team.
Posted 2 days ago
We had broken down on the M25 and the speed and conituious check in from the call centre on how we were, really reassued me and made for a great customer experience.
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Posted 4 months ago
Hi Kirsty, thank you for your feedback. We're happy to hear you found the experience great, you were checked upon, and made to feel reassured. Best wishes the Halfords Breakdown Team.
Posted 3 months ago
Just renewed my breakdown cover for the second year. Easy to renew and helpful service from customer service when checking the cover required. Although fortunately I have not had the need to use the breakdown service I like the fact that the service uses independent garages and recovery businesses.
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Posted 4 months ago
Hi David, thank you for taking the time to comment and leave a review, we're please to hear you've renewed for another year, and you found the customer service helpful. Best wishes the Halfords Breakdown Team.
Posted 3 months ago
Bought a breakdown cover policy to start my car at home. I bought it the day before - waited 24 hours then tried to get them out. They insist that the cover doesn't start today. I sent them 4 emails including the policy document which has the date on it. 3 hours later they are still procrastinating and now I am having to fork out another 75 pounds on Uber to make sure I can make it to an appointment.
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Posted 5 months ago
Hi Jonathan, thank you for getting in touch. On this occasion we understand you have now been assisted. One of our Customer Services team has tried to contact you today to discuss your experience further, however we have been unable to make contact with you, we will attempt to reach you again tomorrow. Best wishes the Start Rescue Team.
Posted 5 months ago
The lady who took my order on the phone was brillant. I do not know how you are with breakdowns, but in the meantime I give you a 4,
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Posted 6 months ago
ease of renewal and price
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Posted 8 months ago
Great price and great benefits
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Posted 9 months ago
It provides excellent cover at a reasonable price.
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Posted 9 months ago
easy to arrange. Did it on line. Car due for full service soon. Am with ford dealership, v expensive and I have used halfolrds servicing in the past so am goiung back.
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Posted 10 months ago
Good value, good service and associated benefits.
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Posted 10 months ago
My car wouldn’t start. I didn’t know why. When the mechanic arrived my car was jump started and he told me to get a new battery, then he drove away and for some unknown reason my gear box wouldn’t work. I called back but they said I’d have to pay again. So I’m stuck here in my car waiting for a tow truck from a local garage.
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Posted 10 months ago
Hi Suzanne, we're sorry to hear of your expeirence, your comments have been passed to a member of the customer services team, we have requested that they contact you to disuss your concerns further. If however there is anything we can help with in the meantime then please don't hesitate to contact us. Best wishes the Halfords Breakdown Team.
Posted 10 months ago
I went on line to organise my breakdown cover and it was very easy to do. An email came through immediately with all the documentation, which I printed out for my records. The whole procedure was simple and quick. I now have peace of mind in case I need breakdown recovery.
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Posted 10 months ago
Renewal was dealt with smoothly and with clarity. However there was no way for me to confirm that I wanted that renewal.
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Posted 1 year ago
Because I have no real complaints about the service received. The ONLY strange thing was that staff at Halfords garage (where I was taken for repair) were unaware of the Breakdown service. That was unnerving .... and I still wonder why that happened .
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Posted 1 year ago
Prompt diagnosis and completion of repair. Kept upto date with progress
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Posted 1 year ago
Very easy to join the breakdown cover scheme. Benefits appear to be good. Obviously not used the actual breakdown service however pleased to have the cover.
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Posted 1 year ago
Good price and I always use Halfords for everything to do with my car.
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Posted 1 year ago
Good Communications, clear details on cover, I have, polite and pleasant phone call
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Posted 1 year ago
I have not requested this service - I think that you have the wrong Email address :( !
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Posted 1 year ago
Hi Andy, we're sorry for any inconvenience caused, upon investigation it appears a customer entered the wrong email address when taking out a policy, this resulted in the email invitation to leave a review being sent to you. The customer has since updated their email address to the correct one, so there should be no further communication from us. Apologies again, best wishes the startrescue team.
Posted 1 year ago
ease of use for purchase, have had this breakdown cover for 4 years and never had to have a breakdown call out, so i think its a bit unfair asking for a review on a purchase that you have never used
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Posted 1 year ago
halfordsbreakdowncover-com is rated 4.4 based on 134 reviews