“Bought a breakdown cover policy to start my car at home. I bought it the day before - waited 24 hours then tried to get them out. They insist that the cover doesn't start today. I sent them 4 emails including the policy document which has the date on it.
3 hours later they are still procrastinating and now I am having to fork out another 75 pounds on Uber to make sure I can make it to an appointment.”
Hi Jonathan, thank you for getting in touch. On this occasion we understand you have now been assisted. One of our Customer Services team has tried to contact you today to discuss your experience further, however we have been unable to make contact with you, we will attempt to reach you again tomorrow. Best wishes the Start Rescue Team.
“My car wouldn’t start. I didn’t know why. When the mechanic arrived my car was jump started and he told me to get a new battery, then he drove away and for some unknown reason my gear box wouldn’t work. I called back but they said I’d have to pay again. So I’m stuck here in my car waiting for a tow truck from a local garage.”
Hi Suzanne, we're sorry to hear of your expeirence, your comments have been passed to a member of the customer services team, we have requested that they contact you to disuss your concerns further. If however there is anything we can help with in the meantime then please don't hesitate to contact us. Best wishes the Halfords Breakdown Team.
Hi Andy, we're sorry for any inconvenience caused, upon investigation it appears a customer entered the wrong email address when taking out a policy, this resulted in the email invitation to leave a review being sent to you. The customer has since updated their email address to the correct one, so there should be no further communication from us. Apologies again, best wishes the startrescue team.
“I have not been sent my policy. I am getting no response when I attempt to contact Halford, either online or by phone. I sent a request to cancel my breakdown insurance because Holford are ignoring me and they are ignoring that. They took the money immediately from my account, so they can act when they want to, when it's to their advantage, and now today Holford has the audacity to send me an email asking me to review them. I regret totally going to to Holford for my insurance and now it seems I have to get into a battle with them to get my money back.”
Hi Anna, we're sorry to find your comments, we can see you purchased a policy online towards the close of business on 09/11/2022, and after purchasing a policy you sent us 3 messages through our online contact form, on 10/11/2022 you sent a further query via email and our team contacted you just after midday to provide answers to your queries. We understand your policy has since been cancelled and refunded, if however there is anything further we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk.
“Horrendous cover. Never informed it doesn't start for 24 hours then when breakdown 2 18 year old girls on a duel cartridge way left there unless they pay £180. Absolutely useless”
Hi Nigel, we're sorry to see on this occasion you were unable to benefit from your policy, we can see this was due to the breakdown being within the 24 inception period as you mentioned. We can see you purchased a policy online where our terms and conditions are available for customers to read before purchasing the policy. We can see our procedures were followed and you were offered a pay-as-you-go service which you went ahead with. We hope that if you are unfortunate enough to break down again in the future you can benefit from your policy. If there is anything else we can help with then please don't hesitate to get in touch. Best wishes the Halfords Breakdown Team.
Dear Miss Augustine, we're sorry to find your comments. To confirm, we have a 24 hour inception period for all policies and we are unable to cover any fault which occurs before or during that time. If you are unhappy with this, you may be eligible for a refund. Please contact our Customer Services Department on 01206 655 022 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. With best wishes, the Halfords Breakdown team.
Dear Mr Sutton, thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the Halfords Breakdown team.
Dear Mr London, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the Halfords Breakdown team
