Hairguard Reviews

4.71 Rating 346 Reviews
95 %
of reviewers recommend Hairguard
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Queries Resolved In
6 - 12 Hours
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About Hairguard:

Life's better with thick, healthy hair. Hairguard makes a range of products that help you get there.

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20 St Johns Hill, London, UK

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I ordered a derma roller from Hairguard in Novemeber 2020, the shipping times got impacted due to COVID-19 and the delivery was delayed. However, they were kind enough to explain the situation and provide a quick refund. I am pleased with the service :)
We're very sorry that your delivery was impacted by COVID-19. Thank you for sharing your experience with us Ay. If there is anything we can help you with in the future, please do send us a message. Thank you - Hairguard Team
Customer service is excellent. Prompt response to any question or issue I had with product. I bought the Growband and even though it didn't work for me, customer service provided me with the ability to return the product and refund me (minus the shipping) immediately.
We're so sorry that the Growband didn't work out for you Robert, but thank you for giving it a go and for sharing your positive experience with our customer service team! If you have any questions in the future, please don't hesitate to contact us at ''. Thank you - Hairguard Team
Immediate response to all queries of mine.
Glad we could help! Hairguard Team
After consuming this product my hair loss has decreased, I would say that this product is a good product to use.
Thank you for sharing your experience Jeff! That's great to hear that you're getting on so well with our products. Thanks, Hairguard Team
Dermaroller performing perfectly And their YouTube channel provides much information about all our's awsome..I have never see such a channel talking deeply and with scientific evidence than And also they gives proper illustration regarding our doubts very vastly.. Thank you Wish you all the best
Great to hear how well you're getting on with the dermaroller, and that you're enjoying our YouTube videos :) We're grateful for your ongoing support, thank you! Hairguard Team
I had a great time with hairguard. They reply to every email as fast as they can and it’s by far the best customer service I’ve ever seen. Cheers to them! Regarding the scalp elixir, I’ve only been using it for 2 months so I can’t say much about it. I’ll update once I hit the 6 month mark.
Glad to hear that you've had a positive experience with our customer service team! We wish you the very best with your Scalp Elixir treatment - look forward to hearing how you're getting on. Thanks, Hairguard Team
Hairguard has well made products and great customer service. I also love that if you aren’t satisfied they will refund your money. My only complaint is I feel like the products are quite overpriced.
Thank you for sharing your thoughts - we appreciate it! Thank you for your feedback with regards to pricing - we will definitely take that into consideration. It's worth bearing in mind that we always strive to use the very best quality ingredients (which are expensive), and are constantly researching ways to improve our products to ensure we offer the most effective products we possibly can. Thank you again, Hairguard Team
The team is really responsive.and solves your order queries asap
Great to hear you've had a positive experience so far! Thanks for sharing :) Hairguard Team
Sarah has been super helpful through the whole process. The growband didn't work for me after almost a year of use but she offered to send me the growbrush to use in addition to the band. I use a natural topical and take dht blocking vitamins. Looking forward to good progress!
Thank you for taking the time to share your experience with us Mike! We're very sorry that the Growband didn't work for you - we hope that the Growcomb is providing you with some positive results. Unfortunately, treating hair loss is a lengthy process, but we're confident that our products can truly make a difference :) If you have any further questions, please don't hesitate to get back in touch with us. Thanks, Hairguard Team
Would like to say thank you to Sarah and the Hairguard Team for outstanding service And back up, ask a question You will get an answer, and I mean fast. Got problem to sort, resolved in no time at all, Such professional, team full of integrity, I have seen plenty of snake oil hair companies out there, but certainly not this 1. All there science of hairless can be backed by any of your own personal research. Well done, Sarah and to the team at Hairguard, keep up the great work 👍 Kind regards andy
You are very welcome Andy! We are so glad that we were able to help you out, and provide you with helpful content. As always, if you ever have any concerns or questions, feel free to send us an email and one of the team will get back to you as quickly as possible :) Thank you for your kind words! Hairguard Team
Hi I bought the growband about 4-5 months ago and I must say at first I thought “ Oh my what a waste of money” but after using it for this long I can actually say my hair is quite a bit thicker. I’m 51 now so to see my hair improve made me feel a little more confident. Thx guys
That's really great to hear Ben! Thank you for giving the Growband a go, and for sharing your experience :) We appreciate your support! Thanks, Hairguard Team
Very good customer support. Disregarding the recent economic slowdown resulting in postage delays etc, the products in my experience have been delivered quite promptly. Their products are high quality and well researched.
Thank you for sharing your experience with us - it's great to hear that you've been getting on well with our products. Please do let us know if you are having any trouble with your order, or still waiting on something to arrive - you can contact us at and one of our customer support team will be in touch with you ASAP. Thanks! Hairguard Team
I had a problem with the nozzle of the scalp elixir on first use. I sent an email regarding that and Sarah was kind enough to send replacement which I will receive in a couple of days. Thanks for responding to the issue.
Thank you for your review! Just wanted to check that you had received your replacement ok!? If not, do send us an email at so we can sort that out for you :) Thanks, Hairguard Team
I have seen a big difference when I started using Scalp Elixir, even on my eyebrows. I have always had thinning hair since being in middle school and this product does help growing new hairs and keeping my follicles healthy to keep the others growing stronger. As for customer service, I can't say enough about how they helped me out when my latest order was lost. Making a huge effort to send out a new order with no hesitation and making sure things were right in the end. Thank you for being so great and making a product that actually works!
Thank you so much for sharing your feedback Lisa - it's so great to hear that the Scalp Elixir has really helped you out! And it was our pleasure to help you :) If you have any questions or need further advise, do send us a message at and a member of the team will get back to you as soon as they can. Thanks! Hairguard Team
I don't know if I even suffer of hair loss, but either if I'm or not, the support of this page is just awesome!
Hairguard great customer service and support, great response to concerns, very happy 👍😃 Sarah was quick to follow up
Great to hear! Thanks for sharing your experience with us Andy! Thanks, Hairguard Team
Their products are great, customer service also great. I have gained some growth with their scalp elixir (old formula with peppermint , Rosemary and magnesium oil) and with their shampoo and supplement. I did try the scalp elixir (the new formula) and I think the old one is way better, at least for me it works well. I hope they will bring the old formula back or maybe they could have two (old formula and new one) so people can choose. Lately I have stopped using their product due to their payment method that now only accept credit card, they used to accept PayPal which is my preferred payment method.
Thank you very much for sharing your feedback with us Mario - sorry that you're not finding the latest version of the Scalp Elixir to be as effective. We're always working to improve our products, and ensure they are the best they can possibly be - so your feedback is really valuable to us! If there's anything you would like to discuss further, please do feel free to contact us directly at Thanks, Hairguard Team
I have been using scalp Elixir for 2 months now and I am pretty happy with the results. I still haven't seen any hair growth but my receding hairling and shedding has certainly improved, its quite controlled now. I feel much relaxed. Also as they say, the hair growth phase comes after, so I'm waiting on it (that's why I give them 4 stars). Im very thankful for the abundant information they provide on this website which it's been very useful and also the fact that they stay with natural (and less agressive) solutions at all costs. Customer service is also on point, they resolved all of my problems more quickly than I expected.
Hi Albert, thanks so much for your considered review and for sharing your experience with us and our products - it's much appreciated! Just wanted to check in and see how you were getting on a bit further down the line... Feel free to send us a message at if you have any questions or concerns! Thanks, Hairguard Team
Hairguard truly is a great company, that I am sure of. They have copious amounts of information regarding hair loss and how to prevent/stop it on their website. The customer service is very high quality. They are quick to respond and resolve any issues you may have. As for their products, for me, they have somewhat worked. Although, I haven’t experienced any new growth yet (currently used for 6 months) my shedding has drastically reduced. However, I’m aware new hair growth takes time, so I’m happy to see what the next six months brings. The reason I have given them four stars instead of five is due to the price of their products. Ideally, it would be a little cheaper, but if that’s the only issue I have then it’s very minor. I suppose it’s the price one must pay if they want to keep their hair.
Hello Tom, thank you for your review. We really appreciate it. I understand the issue about the cost, it's something we working on reducing. The main reason for this is because of the quality of the ingredients we use and the small batch manufacturing process we use which allows us to iterate product development quicker. We're certainly aiming the reduce to price of all the products in the future just due to economies of scale. Thanks for the honest review and keep the feedback coming. Will
I have been using scalp Elixir for exactly 6 months and see it a good time to give a review. There is no new hair so lets get that out of the way. Anyone claiming growing new hair out of follicles dead for years or decades may as well claim prophecy as it is same as claiming to bring back a decade long dead body to life. If you have follicles with partially still alive cells (thinning hair) it may keep the cell or revive dying cell but not the ones dead already. That said it appears my existing hair (the ones I have already on my head) is getting liver and thicker and longer, So I am giving them 4 stars. By the way did you notice they changed the scalp Elixir past month. The new one is more user friendly which means they took away the bad smell and applying it is easier too but they also took away some ingredients they have been advocating for a long time as how great they were!!! So why they took it out> Maybe they were responsible for bad smell however, this may increase their sales volume but not my hair volume.
Hello Kevin, thank you for your review. Regarding the ingredient change and removing some of the ingredients, this was done not only to improve the smell but also the efficacy. When it comes to our sales volume we know that the best way to improve this is with a product that works. Our incentives are always aligned with making the best products. I also use the Scalp Elixir myself everyday and I accept only the best from our product development team. I appreciate your review. We should have done a better job letting our users know why we were making the changes though. Regards Will
Hairguard is rated 4.71 based on 346 reviews