Hairguard Reviews

Name: Hairguard
Address: 20 St Johns Hill, London, UK, London
Rating: 4.71

4.7 Rating 372 Reviews

95 %

of reviewers recommend Hairguard

Company Reviews

Metrics

Info

4.7

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

About Hairguard:

Life's better with thick, healthy hair. Hairguard makes a range of products that help you get there.

Visit Website

Phone:

07590292314

Email:

will@hairguard.com

Location:

20 St Johns Hill, London, UK
London
SW11 1SA

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Hairguard 5 star review on 18th March 2021

Bryan

Hairguard 5 star review on 4th March 2021

Tony

Hairguard 5 star review on 28th February 2020

Anonymous

Hairguard 4 star review on 24th January 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All their products has a horrendous smell. There is no way you can walk among people with this smell. And if you take this before you go to sleep you better be sleeping alone... Literally stinks. And on their official site it has hundreds of 5-star reviews, none of them mention the smell. Well only one actually, but it makes it in slightly positive way. This site is such a scam. It even tried to "trick" me into automatically renew their product. These people are taking advantage of people who are already in a bad place. THIS IS A SCAM!! STAY CLEAR!”

Helpful Report

Hi Ron, thank you for sharing your feedback and thoughts with us! While our products can have a strong smell, it does usually dissipate within a few minutes of application. We know that it does take some getting used to! As for the automatic renewal of products, we do provide an option on our product pages to purchase one time or subscribe and save 15%. We are always striving to make our products and the shopping experience better, so we appreciate your review! Hairguard Team

“Hi, I placed an order from India, however the courier service(DHL) asked for an end user letter for custom clearance at Mumbai. After I provided the letter, the clearing agent writes back that I need to hire my own clearing agent and get the courier custom cleared as a cargo shipment to get it delivered to me. I had not agreed for this before placing the order. I was under the impression, to receive the courier at my doorstep. Honestly, I am disappointed. I would like to return the shipment. Request you to instruct your courier service to please get the shipment returned else it will be abandoned at the customs in Mumbai. Thank you. Regards, Neha Bhargava.”

Helpful Report

Hi Neha, we are really sorry to hear that you've had some issues with your delivery. Please contact our customer service team at 'info@hairguard.com' so that they can help assist you with this. Thank you, Hairguard Team

“Hi, I have ordered Scalp Elixir on April 30 and haven't received a product yet. I have tried to reach out to Customer service and find out where product has gone. Actually, I wrote several e-mails and so far no answer during the last 4 days. I am truly disappointed with such kind of service.”

Helpful Report

Hi there, we're really sorry to hear that you've not yet received your order, and that you haven't received any response from our support team. The last message that we have from you in our system is actually from 2 years ago...so we're not sure why your recent messages haven't come through, but sorry about that! We will contact you directly about this and help you resolve your issue. Thanks, Hairguard Team

“I ordered and paid for the hair guard scalp elixir back on September 4th (a month ago) and still have not received it. Not only that but I have sent a number of emails and not heard back from anyone on the team with any update on the status of the product. All it says is "getting ready" on the website. I'm very disappointed. I have been ordering their product with good customer service for the better part of a year and then all of sudden they seem to have dropped off the earth. Not relieable. I wanted to believe in the product which I'm still not certain was even working and this was just an even bigger set back as I can't even use it as I have none.”

Helpful Report

Hello, we're looking into this for you now.

Hello William, I believe this issue has been resolved via support. I'm sorry for the postage problem and the communication problem. We've put a few new systems in place to make sure this won't happen again. Please let our support know if you have any new questions.

“I am extremely disappointed to say that I have NOT received the report of my quiz or ANY further information from them EXCEPT just a basic email on my quiz which promised that a detail report would be sent AND some blog emails (which I believe goes to everyone registered with them). I sent a reminder email but still NO response. Their website looks honest and more on natural remedies so I was very interested in their approach/products but after almost more than 2 weeks now -- I am really upset. Worse service.”

Helpful Report

Hello Akheel, I'm sorry to hear your quiz results didn't arrive. Firstly please check your junk folder to make sure any emails didn't go missing in there. I will check on our end to see why your results weren't sent and then make sure they do get sent out to you.

“I died twice after using this product.”

Helpful Report

“Hi Will I purchased hair equilibrium e-book messaged you several times, The way you asked to be contacted never heard word back. Was trying to ask about a couple of processes in the e-book that was not matching up with what I read online in hair loss revolution. I have continued to use this process in hair loss equilibrium e-book even today I am still using that process Then by accident I run across Grogenix while I was researching DHT. I do have a serious problem with my scalp. I am trying to overcome this with your help. As an owner of your own product I would think that someone on your team would have contacted me and said I’m coming out with new product in a couple months I will send you a kit to get you started thank you for your purchaseThis makes me very skeptical why I am not being contacted.again my name is Diana Harris call me if you’d like phone number 419-366-0098 email is meetdianaharris@gmail.com. Sincerely one of your customers”

Helpful Report

Hi Diana, Thanks for your feedback. I did attempt to send multiple emails to what I thought was the email address you left on the voicemail, but I can now see that it is slightly different to the one listed here, so I apologise for this. I will email separately now to clear this up. Thanks, Will

Hairguard is rated 4.7 based on 372 reviews