I am sorry to hear you have received the document back in this condition.
We aim to take the utmost care with every document we receive and process.
If the document has been bent in transit then I would like to offer my sincerest apologies on behalf of the postal service for this.
We do appreciate the importance of maintaining the condition of all documents sent to us. We also aim to return these documents in hardbacked envelopes with a protective, waterproof covering.
If you are able to email me images of the document in question and the packaging then I can review this and arrange for you to be reimbursed for a replacement document.
“Everything went very smoothly, it only took 2 days, even with the solicitor certification. The shipping also arrived on time. Thank you so much for helping, especially Nicola, who helped me throughout the whole process. I would recommend Hague Apostille to anyone who needs to get their documents legalised outside of the country. Thank you again!”