Hague Apostille Reviews

Name: Hague Apostille
Address: 3 The Quadrant, Coventry, Coventry
Rating: 4.90

4.9 Rating 1,088 Reviews

98 %

of reviewers recommend Hague Apostille

Company Reviews

Metrics

4.9

Based on 1,088 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Hague Apostille 5 star review on 6th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This time although I paid for both of my documents to be sent by e-mail ,none of this has !!! This created a significant delay and I lost the opportunity to apply at jobs in my country of origin ,Greece to go back and re-unite with my family .....”

Helpful Report

Posted 1 month ago

We are very sorry to hear that you were disappointed with the service and appreciate the frustration this situation has caused. You are correct that scanned copies of the completed documents should have been emailed on completion as requested, and we sincerely apologise for this oversight and have refunded the fees for this part of the service. The legalised hard copies were dispatched to your requested delivery address the same day the order completed. With regard to the overall timescale, your order was unfortunately delayed whilst we awaited verification from a third party. This was outside of our direct control, however we did keep you updated throughout the process as information became available. As document legalisation and related third-party verification can occasionally take longer than expected, we always recommend allowing adequate time wherever possible, as completion timescales cannot be guaranteed. This is something we aim to make clear during the ordering process and in our communications. We are sorry that the delay impacted your plans and wish you all the best moving forward. Hague Apostille

Posted 1 month ago

“Not the Service we have previously experienced. Our order was placed with an advised delivery time of 10-14 working days and 1st class post to a UK address. We live in Spain and my wife was going back to see the kids so she could bring it back with her. After 3 weeks it still hadn't arrived so I rand and was told the ocument hadn't even arrived with them yet. It arrived with Hague Apostile 30 days after they ordered it and there was apparently nothing that could be done to chase things up. It still needed to be Apostilled and because we were now desperate we had to pay an additional £50 for DHL delivery. All in all my 10-14 day lead time turned into nearly 5 weeks. The real kicker here is that this was my fault apparently, according to Hague Apostille, and it cost me an extra £50 for the privilege of being at fault. Moral: get everything in writing.”

Helpful Report

Posted 4 months ago

“The processing of the apostille was good, but the delivery to Spain with DHL was terrible! I paid extra to get it delivered directly to Spain rather than sending to family to send across, wish I had now. The delivery address had been modified to what I typed on system so when it went out for delivery they said they couldn't find us, that's because of the modification in address, if they'd left it how I typed it there wouldn't of been a problem! So I'm angry that I paid so much for fast or so called fast secure delivery, when it wasn't.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding the apostille service and delivery experience. We are pleased to hear that the processing of your apostille was up to standard, but we sincerely apologise for the inconvenience you experienced with the DHL delivery to Spain. We understand how critical timely and accurate delivery is, especially when dealing with important documents. We have been partnering with DHL for two decades due to their reliability, particularly for deliveries to Spain, and we regret that in this instance, the service did not meet your expectations. I’ve sent you an email to address this. We hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“My documents were damaged when put through the letter box, they creased and had a small cut. This wouldn't have happendd if the documents were sent in a hard envelope”

Helpful Report

Posted 3 years ago

Thank you for your review. We take great care to dispatch all documents in the same condition they arrive in our office. I can see from our records you selected first class post return delivery. I am sorry to hear your item was damaged by the post service when delivering your item. Your comments have been noted and passed to the management team. Kind Regards Client Services

Posted 3 years ago

“The diploma came back with signs of being folded. Not a way to treat a degree certificate”

Helpful Report

Posted 4 years ago

“The staff have been really helpful, thank you. But I have had so many issues with DX - the delivery lets your business down, especially when I had paid for express service. It was far from.”

Helpful Report

Posted 4 years ago

“Docs should be delivered within 2 working days, now it is 4 working days and nothing received, called them they said since you haven’t paid £10 for next day delivery so no guarantees, asked for tracking information they said no tracking service for standard delivery”

Helpful Report

Posted 5 years ago

Thank you for the feedback. I am sorry that your document took longer to be delivered. When ordering customers have a choice of Guaranteed, Next Day, Tracked and Insured delivery with a reputable legal courier OR you can choose First Class Post so you do not have to wait in for a delivery. You selected First Class Post which we advise has no tracking. Royal Mail do not state this is a 2 day delivery. In addition, Royal Mail are working under immense pressure during the pandemic and some local sorting offices are taking longer to process first class post. Thank you for using our apostille service. Regards, Mike.

Posted 5 years ago

“The time that it took to have back my document was fast, however I received it in poor conditions.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our service. I am glad to hear you were happy with the turnaround of our apostille service. All documents are handled with care in our office to ensure they are dispatched in the same condition they arrive. I am sorry the documents were damaged by the postal service when delivering them to your address. Kind Regards The Hague Apostille Service

Posted 5 years ago

“Well I don’t know where to start. First I ask to do a certified apostile with a translation and I received back in the same way I have send.......and second i have send the letter on 3rd of December and I got letter back on 14th when they say it takes 1-2 days to do it and send back I m really desapointed I fell I have thrown money to the rubbish”

Helpful Report

Posted 5 years ago

Thank you for the feedback. Your document arrived on the Thursday 3 December at around midday. We completed and dispatched the legalised school document on Monday 7 December. The order was completed in just 2 working days and we record the outbound post with a certificate of posting. You choose to have the document returned by First Class Post. This can take 2 or 3 days, especially during the Christmas period. I am sorry of this took a few days to get to you, but I would like to assure you we did not delay your order. Have a great New Year. ATB, Lewis.

Posted 5 years ago

Hague Apostille is rated 4.9 based on 1,088 reviews