I originally asked for the package to be sent priority to my European address. I got a tracking number but the tracking information would only say that the package was en route. There was certainly never any attempt to deliver it. After over a week the parcel apparently arrived back at HAB with no indication of why it had not been delivered. When I asked it to be shipped to my UK address it arrived within three days. HAB seems to have done everything correctly but were let down by their selected courier. However, I was still without a hearing aid for ten days.