Gruum Reviews

Name: Gruum
Rating: 4.76

4.8 Rating 14,979 Reviews

94 %

of reviewers recommend Gruum

4.8

Based on 14,979 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

We’re grüum and we're here to shave the world: one chin, one shin, one armpit (and naughty bit) at a time.

We create seriously good razors and skincare solutions for men and women.

For every bit of every body.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I haven't seen my parcel after placing the order few weeks ago. Poor customer service”

Helpful Report

Posted 2 months ago

Hi Marta, Thank you for taking the time to write a review about your experience with us. I was very sorry to read that you never received your order, this is not what we want our customers to go through so I apologise for the inconvenience caused. I have emailed you regarding this, please check your inbox for an email from Helen at Support (Support@gruum.com). Thank you again for your review. Warm regards, Helen

Posted 1 month ago

“Very disappointed didn't receive my full order doesn't respond to emails”

Helpful Report

Posted 2 months ago

Hi Simon, Thank you for taking the time to write a review about your experience, I was very sorry to hear that you received an empty box with nothing inside. Please be assured we have not taken this lightly and your issue has been reported to the Warehouse team to prevent this from happening again. I can see that one of my colleagues has arranged for another replacement to be sent to your address with Royal Mail. Thank you again for your review. Thank you, Helen

Posted 1 month ago

“Not received any product yet so please can I request for refund thanks asap”

Helpful Report

Posted 2 months ago

Hi Aneel, Thank you for taking the time to write a review. I am sorry to hear you have not received your order. I have emailed you regarding this so please check your inbox for an email form Helen at Support (support@gruum.com). Thank you again for your review. Warm regards, Helen

Posted 1 month ago

“Honestly one of the biggest rip offs ever. I only paid postage because there was an offer on and for the size and quality of the products even that was too much. I unsubscribed from the emails and still get bombarded. Don't waste your time or money.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to provide us with your feedback regarding your experience with Gruum. We appreciate your honesty and we apologize for any disappointment or inconvenience you may have experienced. Additionally, we appreciate that you feel the size and price of the products do not meet your expectations, we hope our products work for all our customers but appreciate that this is not always the case. Once again, we thank you for your feedback and review. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Warm regards, Helen

Posted 1 month ago

“Took 3 weeks to arrive so too late for gifting when it was needed. Would have returned but would have needed to pay return postage.”

Helpful Report

Posted 2 months ago

Hi Sahida, Thank you for taking the time to write a review. I am very sorry to hear there was a delay in receiving your order. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be dispatched, I'm afraid. We are so sorry about the delay with your order and for any inconvenience, this may be causing. I am sorry however we do not offer free returns and we do state this under our FAQs. - https://support.gruum.com/hc/en-gb/articles/12391282330513-Can-I-return-my-order-for-a-refund If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns. Warm regards, Helen

Posted 1 month ago

“Be ready to be spammed from them daily with messages and they ignore you unsubscribing and having data removed.”

Helpful Report

Posted 2 months ago

Hi there, Thank you very much for taking the time to write a review about your experience. I'm sorry to hear that you're not happy with our marketing emails and find them overwhelming. Additionally, I've included a link for you to manage your preferences with us, which should help you control the types and frequency of emails that you receive from us. You can access this link here: https://manage.kmail-lists.com/subscriptions/unsubscribe?a=RRnJGH&c=01FS7FD3RGTT2R02F7XN97B8Y0&k=5b1baf2c415dcffedad01f73507532bd&m=01HKCK1ZA546W0WXDKNVQHGX7C&r=33SMkpbV. Once again, thank you for your review and for bringing your concerns to our attention. Your feedback is important to us and we will do our best to improve your experience in any way that we can. Warm regards, Helen

Posted 1 month ago

“Which ever way I try to unsubscribe you still email me. Are you fraudsters??? Avoid purchasing off these if you want to be regularly emailed”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you very much for taking the time to write a review about your experience. I'm sorry to hear that you're not happy with our marketing emails and find them overwhelming. Please know that I have shared your feedback with our Marketing Team so that they can take it into account when sending emails to customers in the future. Additionally, I've included a link for you to manage your preferences with us, which should help you control the types and frequency of emails that you receive from us. You can access this link here: https://manage.kmail-lists.com/subscriptions/unsubscribe?a=RRnJGH&c=01FS7FD3RGTT2R02F7XN97B8Y0&k=5b1baf2c415dcffedad01f73507532bd&m=01HKCK1ZA546W0WXDKNVQHGX7C&r=33SMkpbV. Once again, thank you for your review and for bringing your concerns to our attention. Your feedback is important to us and we will do our best to improve your experience in any way that we can. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Warm regards, Helen

Posted 1 month ago

“I received an empty box. I did a special purchase via my Vodafone phone account. But only received an empty red box all bar a mini leaflet.”

Helpful Report

Posted 2 months ago

Hi Ross, Thank you for taking the time to write a review. I am very sorry to hear that you received your order with nothing inside the parcel. I want to assure you that this is not the experience we want our customers to have. I have reported this issue to our Warehouse team to prevent it from happening again in the future. Furthermore, I have arranged for a replacement order to be sent to your address. Please check your inbox for an email from Helen at support@gruum.com. Thank you again for your review and feedback. Warm regards, Helen

Posted 1 month ago

“Tvatta shower gel bar(grapefruit and bergamot) doesn't lather up.Absolute rubbish.Good job l only paid postage.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to write a review and for providing us with your feedback. In regards to our Tvatta Shower gel bars, they do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. Please don't hesitate to get in touch with our excellent Customer Service team at support@gruum.com if you need anything further. Warm regards, Helen

Posted 1 month ago

“My package hasn't arrived yet. Is it a scam??”

Helpful Report

Posted 2 months ago

Hi Selim, Thank you for taking the time to write a review. I am very sorry to hear that you have not yet recieved your order. I've looked into this for you and it appears the reason why you have not received your order could be due to an incorrect address, I have emailed you so please check your inbox for a response from Helen at Gruum Support. Thank you again for your review. Warm regards, Helen

Posted 1 month ago

“Only the hand cream arrived in a very small box that would not have held all the rest of the order. I have been waiting for the rest of it but nothing has come. Very disappointed. Tried to upload photo proof but review won't submit with a photo”

Helpful Report

Posted 2 months ago

Hi Suze, Thank you for taking the time to write a review. I am sorry to hear your order arrived with some missing products, this is not what we want our customers to go through so rest assured I have reported this to our warehouse team. I have emailed you regarding this issue, please check your inbox for an email from Helen at Gruum Support (support@gruum.com). Thank you again for your review. Warm regards, Helen

Posted 1 month ago

“Hello i didnt get my order it hasnt arrived yet so sadly not able to give any review”

Helpful Report

Posted 2 months ago

Hi Ross, Thank you for taking the time to write a review about your experience with us. I was very sorry to read that you never received your Vodafone Spring Skin Care bundle, this is not what we want our customers to go through so I apologise for the inconvenience caused. I have emailed you regarding this issue so please keep an eye out for an email from Helen at support@gruum.com. Thank you again for your review and your feedback. Warm regards, Helen

Posted 1 month ago

“Ordering was dreadful. I tried one of their promotions, but the website completely fluffed the order. I was charged - but then subjected to several emails which told me my order had not been placed - so I ordered and was charged again. I got one of the packages, but not the other - so my loss apparently. If the website had not pestered me to order a second item, i would not have ended up spending twice. Customer service is not interested, I bought two lots, they sent two lots, my problem.”

Helpful Report

Posted 2 months ago

Hi Diane, Thank you for taking the time to write a review about your recent experience. We appreciate your feedback as a growing business. I'm sorry to hear that you accidentally purchased an extra unwanted order. I understand that my colleague, Jay, assisted you with your enquiry and arranged for a refund to be processed to your bank account for the extra order. Thank you again for your review and feedback. Please get back in touch with us at Support@gruum.com, one of our Customer Service Team will be on hand to help. Warm regards, Helen

Posted 1 month ago

“Very disappointed. Never recieved my order and got no responses to my emails to the support email address because the bot was useless and didn't help.”

Helpful Report

Posted 2 months ago

Hi Yona, Thank you for taking the time to write a review. I am sorry to hear that your order did not arrive and we apologise for any disappointment this may have caused. I have investigated the matter and found that my colleague Jay has arranged to send a replacement order to your address. Thank you again for your review, if you need anything else please get back in touch with us at support@gruum.com. Warm regards, Helen

Posted 1 month ago

“The only reason I purchased anything from Gruum was because of a vodfone offer. Absolutely shocked that it should of cost £56+pp so thought it was going to be amazing. Unfortunately if I had of paid £56 for these very small products I would of asked for a refund!”

Helpful Report

Posted 2 months ago

Hi Scott, Thank you for taking the time to provide us with your feedback regarding your experience with Gruum. We appreciate your honesty and we apologize for any disappointment or inconvenience you may have experienced. Additionally, we appreciate that you feel the size of the products does match the price for the bundle, your feedback helps us identify areas where we can improve. Once again, we thank you for your review. Warm regards, Helen

Posted 1 month ago

“I’m still awaiting my products I ordered”

Helpful Report

Posted 2 months ago

Hi John, Thank you for taking the time to write a review about your experience with Gruum. I was very sorry to hear that you did not receive your order. This is not what we want our customers to go through, so I apologize for the inconvenience caused. I have sent you an email regarding this issue. Please check your inbox for an email from Helen at support@gruum.com. Thank you again for your review. We appreciate your thoughts and feedback. Warm regards, Helen

Posted 1 month ago

“I ordered the free spring skin care bundle worth £50 on Vodafone very me rewards which only required postage to be paid ....I did not receive the free bundle instead I only got 2 items which I paid £10 for, the free £50 bundle is not received”

Helpful Report

Posted 2 months ago

Hi John, Thank you for taking the time to leave a review. I apologize for the inconvenience caused by not receiving a product from your order. After investigating the matter, I have found that the Vodafone Springcare bundle was not included in your order breakdown. This is the reason why it was not included in the package sent to you. I hope this makes sense, please get in touch with us at Support@gruum.com if you need anything further. Thank you again for your review. Warm regards, Helen

Posted 2 months ago

“Unfortunately the items arrived damaged - containers broken & leaking. Please inform how to get a replacement or my money back. Would prefer a replacement as items were going to be a present for sister.”

Helpful Report

Posted 2 months ago

Hi Cathy, Thank you for taking the time to write a review. I'm sorry to hear that your order arrived damaged. This is not the experience we want for our customers, so I have sent an email to your inbox regarding this issue. Please check your email from Support@gruum.com. If you need to contact us in the future, please don't hesitate to reach out to our Customer Support Team at Support@gruum.com. Thank you again for your review. Warm regards, Helen

Posted 2 months ago

“My parcel was delivered to the wrong address. No reply to my email to sort it out”

Helpful Report

Posted 2 months ago

Hi Jenny, Thank you for writing a review about your experience with us. I apologize for the inconvenience caused due to the incorrect delivery address. We have responded to your email inquiry and arranged for a new parcel to be sent to the correct address. Thank you again for your review. If you have any further questions or concerns, please contact us at Support@gruum.com. We are always here to assist you. Warm regards, Helen

Posted 2 months ago

“Not worth it at all. I did the heavily discounted £15 bundle and the diffusers were tiny - I feel ripped off even with the discount. See image for scale. Don’t waste your money.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to write a review about our Home Fragrance Bundle. I'm sorry to hear that you were not satisfied with the size of the reed diffusers. We always hope that our products work for everyone, but we understand that this is not always the case. If you need any assistance or have any further concerns, please don't hesitate to contact us at Support@gruum.com. Our excellent Customer Service team will be more than happy to help. Thanks again for your review! Warm regards, Helen

Posted 2 months ago

Gruum is rated 4.8 based on 14,979 reviews