Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,995 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a range of gruum products for my wife. She loves them and the quality. She can see and feel a difference to her skin already. Very happy with the results and will be purchasing again in the near future”

Helpful Report

Posted 1 year ago

“I love gruums products, I have switched all my old products to gruum. Hair care, skin care, body and face. I have been using them for a while now and could not recommend enough! I have sensitivities and intolerances and I have had no problems with anything from gruum. I just switched my last product as I was addicted to my old shower gel and now I’m obsessed with gruum soap bars, I can’t believe how soft they leave my skin compared to my old shower gel that had built in moisturiser. I have just bought a candle and honestly I wish I’d switched my candles sooner! Cannot recommend these products enough.”

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Posted 1 year ago

“*Exceptional Service & Amazing Products!* I came across Grüum through another company I was using—they had a great offer on some of their products, so I decided to give them a try. I ended up having a small issue with my address (completely my fault!), but the team at Grüum were absolutely amazing. They quickly resent the product without any hassle, which was such a relief. Then, I noticed an item was missing from the package. I reached out to them, and again, they were super responsive and sorted it out straight away. Both times I contacted them, their customer service was spot on—quick, helpful, and genuinely caring. As for the products themselves: incredible! Everything I ordered (plus a free item!) has been amazing—great quality and exactly what I was looking for. It’s clear that the Grüum team really cares about both their customers and the quality of what they offer. A company is only as good as the people behind it, and Grüum has clearly got it right. I’ll definitely be ordering again. Keep up the fantastic work!”

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Posted 1 year ago

“The products are always fab, I particularly love the botanisk face oil! I like that the website is very clear about what ingredients are in the products and how they are sustainable”

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Posted 1 year ago

“First time purchasing gruum, and it's fabulous ,face wash,fresh face,and bar of moisturiser, which is genius smell tiny bit like cooking oil,but the results have been great,my sons using face wash....so must b good yea”

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Posted 1 year ago

“Really good stuff smells nice”

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Posted 1 year ago

“Love the products. Except the spray face bottle. It didn't work when it arrived so was pointless.”

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Posted 1 year ago

“Very user friendly website which is well laid out to find the right product for your skin type. Good quality products that don’t feel heavy on your skin.”

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Posted 1 year ago

“As cheap as it was the suncream daily spf50 was showing as a 0 out of 100% on yuka. Endocrine disrupted, not great for keeping on your skin every day. Work on your ingredients please.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re sorry to hear about your concerns regarding the ingredients in our sunscreen. We take product safety and quality very seriously, and we’re always working to ensure our formulas meet the highest standards. We’ll pass your comments on to the team for review, as we continually strive to improve. If you have any specific questions or concerns, please feel free to reach out to us directly.

Posted 1 year ago

“Excellent product!!”

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Posted 1 year ago

“Expensive and very small. Not worth the money. Not even worth the price of postage.”

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Posted 1 year ago

Thank you for your feedback! We’re sorry to hear that the free gifta didn’t meet your expectations. We do try to make our terms and conditions as clear as possible, including the size of the items offered, and we apologize if this wasn’t fully clear at the time of your order. If you have any further questions or concerns, please don’t hesitate to reach out.

Posted 1 year ago

“I really liked the product I got from Gruum; it was my first order. It came on time and packed with care. The product was a face spray, which had a nice and fresh feeling when you used it. Gruum is a great independent company that deserves this good review for its excellent products”

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Posted 1 year ago

“I tried to place an order unsuccessfully for 4 days.”

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Posted 1 year ago

We’re really sorry to hear about the difficulty you had placing your order. We understand how frustrating that can be and apologize for the inconvenience. If you're still experiencing any issues or need assistance, please don’t hesitate to reach out to support@gruum.com, and we’ll be happy to help resolve it for you. Thanks for your patience, and we hope to assist you soon!

Posted 1 year ago

“This product was easy to order and arrived in good time.”

Helpful Report

Posted 1 year ago

“Great products, they also smell nice”

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Posted 1 year ago

“Excellent quality products. The soaps and face wash are fantastic”

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Posted 1 year ago

“Lovely clean products, kind to skin and the environment.”

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Posted 1 year ago

“I haven't used it, didn't want it, but was not given enough time to turn it down. It cost more in postage than another company's liop balm. I have undubscribed because the continual offers felt like nagging.”

Helpful Report

Posted 1 year ago

“Gentle face wash and reviving facial gel smell so fresh. Just need a tiny amount and leave the skin really soft. I'll be reordering for sure”

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Posted 1 year ago

“I love the style of bottles would be nice if boxed too. Make an ideal gift .”

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Posted 1 year ago

Thank you for your feedback! We’re so glad to hear that you love the style of our bottles. We appreciate your suggestion about offering them in boxes, as we’re always looking for ways to improve the gifting experience. We’ll definitely pass your idea on to the team for consideration. Thanks again for sharing your thoughts!

Posted 1 year ago

Gruum is rated 4.7 based on 26,995 reviews