Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,995 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive my last order.. usually very prompt with an excellent range of products.”

Helpful Report

Posted 1 year ago

Hi David, Thanks for taking the time to leave a review. Sorry to hear that there was a delay with your order. I have looked into this and I can see that you have been in touch and that one of the team has now resolved this for you. I can see that your parcel is showing as delivered yesterday. We hope you enjoy your products! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Nic products, easy ordering, quick delivery. Thank you.”

Helpful Report

Posted 1 year ago

“Always high quality products! I love the breakdowns of what the ingredients do as it really helps figure out what is helping my skin! Have gotten a bit of everything - from candles to face serums to bath fizzes! All of it is sublime!”

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Posted 1 year ago

“I did not get this product as it was out of stock, I received a lip roller instead.”

Helpful Report

Posted 1 year ago

“The products that I receive were great. They arrived within a couple weeks and felt great on the skin, leaving my skin feeling smooth and smelling fresh. The one thing I’d say they could improve on is tracked delivery as I didn’t know what day the products would arrive.”

Helpful Report

Posted 1 year ago

“Bought the facial serum and the moisture massage bar, great quality products the missus loves them both, I've only used the serum and it's made a massive difference to my skin. I work in a dirty and dusty workshop environment and the skin on my face suffers from dry roughness and this stuff has helped massively, I don't think anything can make me look younger these days but its made my skin so much better. Honestly great products will recommend anyone to give them a try you won't be disappointed.”

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Posted 1 year ago

“As I work for the NHS I saw an offer for wax melts, reed diffuser and room fragrance. I ordered and was delighted with the 3 items which all have an amazing smell. Thanks for making ordering so easy. 😊”

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Posted 1 year ago

“Excellent products. Nice fragrances”

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Posted 1 year ago

“I like the ethos behind Gruum. I have used a variety of their products. Some of them I love and I buy again. Some are quite poor and I don't always finish as I don't get much from them.”

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Posted 1 year ago

“I discovered Gruum through Vodafone Rewards app. I've tried the coconut shampoo bar and was really happy with the product. Gruum also provided updates on when the order was despatched and respected the no marketing option selected. Well packaged and quick delivery. I highly recommend the product and the Company.”

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Posted 1 year ago

“I have just discovered Gruum products. I have been using the Face wash, Serum and Moisturiser. I look and feel as though I have had facial treatments in a beautician salon. I have used multiple different moisturising products for years. I can honestly say that my face feels soft and plumper, especially around my top lip and eyes. I feel like I have visible skin improvements even in the first month of using Gruum products. I am so impressed with all of the products I use, they smell amazing too. I highly recommend Gruum products. The company also are environmentally conscious and Vegan friendly, at an affordable price.”

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Posted 1 year ago

“Lovely products, kind to the enviroment and well packaged in compostable materials. The prices when on offer are very good and there always seems to be offers on.I find the bars are excellent for travelling.”

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Posted 1 year ago

“These products are pleasantly fragranced, and I've found them to be skin friendly too. Having never used this type of product before, I'm pleasantly surprised by their quality and effectivity.”

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Posted 1 year ago

“Never received item and have tried to contact company 3 times to find out why.”

Helpful Report

Posted 1 year ago

Hi Neil, Thanks for taking the time to leave a review. I am just following up on this and I can see that one of our team has arranged for a replacement order to be sent out to you on 22/04 so this should be with you now and we hope you are now enjoying your products! If you need anything else then please do not hesitate to reach out to us at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I love using Gruum products, I have sensitive skin and find it hard to find products that are affordable and great for my skin. Gruum is an excellent choice and I’ve been using their products for a while now.”

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Posted 1 year ago

“I love gruum products. They work! They’re pleasant smelling and do what they say they will do. However, the packaging is awful. I can only use half of a cream product from the bottles as long as I stand them upside down. Then I have to try and cut the bottle open to get the rest of the product. I’ve had to move to a different face sunscreen because of this problem which I hate because I loved gruum factor 50.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback and for your continued support of our products! We’re thrilled to hear that you love the performance and fragrance of our items. We’re really sorry to hear about the issues you’ve encountered with the packaging and understand how frustrating that can be. We’ll definitely pass your comments along to our team to see how we can improve this moving forward. We truly appreciate your feedback and hope to enhance your experience with us in the future. If you need any further assistance or have more suggestions, please don’t hesitate to reach out.

Posted 1 year ago

“I love the shampoo soap bar as it's so bubbly and you use less and last forever.”

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Posted 1 year ago

“Love the packaging. Product is brilliant”

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Posted 1 year ago

“The products are amazing but some tweaks are needed. The calming spray needs to be more potent if it was it would be amazing. I love the no nasties claim as it’s true. I suffer with terrible cysts on my sling and I haven’t suffered since using your products. The prickly pear oil is stunning and especially for us ladies going through menopause, it nourishes the skin in short it’s YUMMY! The facial refresh gel is not so great it drys like chalk on the skin. The soaps are great but really should come with a case to store as we know all soaps when left store bacteria. My self and my mother both ordered with a voucher of £20 from Vodafone. On my first attempt of ordering I couldn’t get anything that suited me so I contacted your team and after SEVERAL back and forth emails they agreed to let me have the products I required. It came quite quickly. My mother ordered and there was very limited products most sold out and it took weeks to come. As a result I doubt we will order regular given the trust and supply and demand isn’t quite right which is a shame. I think you would benefit from mix and match boxes to get your products out there without limiting new customers when using a promotion voucher. Your products could be great but your service could be so much better.”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful feedback! We’re glad to hear that some of our products, particularly the prickly pear oil, have worked well for you. We also appreciate your suggestions regarding the calming spray, facial refresh gel, and soap storage. We’re sorry for the delays and the experience you had with your orders, and we understand the importance of improving both product availability and service. We value your input and will pass it on to our team for consideration. If you have any further questions or concerns, please don’t hesitate to get in touch.

Posted 1 year ago

“Love the products! Smell great and the face bar is really moisturising!”

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Posted 1 year ago

Gruum is rated 4.7 based on 26,995 reviews