Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,675 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Megan

Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bardzo przyjemny zapach mgiełki, cudownie relaksuje i uspokaja. Ma również właściwości nawilżające, gdy spryskamy nim twarz. Polecam 👌”

Helpful Report

Posted 1 year ago

“they are really good I love the summer care bundle it was brilliant for my holiday abroad and I have recently got hold of the spring fragrance and the bedtime bundle. the timing I was unsure of how to track so for all my past orders I wouldn't know when it would come but I was't to bothered about that. However the past few orders I have had, I have always been missing at least one or two items which were part of the bundle I purchased and they were replaced with something else so just hoping to get a full set next time I place an order.”

Helpful Report

Posted 1 year ago

“Tried to charge me twice for xtra items...when they did arrive 20 dys late..would not use again”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear if you had any trouble placing your order and that your order was delayed. If you still need any further help with anything at all then please do not hesitate to reach out to us at support@gruum.com and one of our team will be more than happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Wonderful plastic-free, eco-friendly hair and body care for all. Great quality, affordable and ethical shopping option.”

Helpful Report

Posted 1 year ago

“Love the eco friendly packaging and great products that leave my face brighter!”

Helpful Report

Posted 1 year ago

“Very good products”

Helpful Report

Posted 1 year ago

“Products were lovely but not what I ordered the relaxation pulse point and spray were the products I really wanted to try as have difficulty sleeping!”

Helpful Report

Posted 1 year ago

Hi Ann, Thanks for taking the time to leave a review. Sorry to hear that you may have received the incorrect products. If you need help to resolve this then please do not hesitate to reach out to us and one of our team will be happy to help. Please email us at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I loved the size so tiny and cute!!”

Helpful Report

Posted 1 year ago

“I never received them”

Helpful Report

Posted 1 year ago

Hi Lorena, Thanks for your review. So sorry to hear this! I have sent you a private email to help resolve this swiftly for you so please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“I love gruum products! I now use gruum for all my toiletries, except for toothpaste and deoderant because you don't makew these yet, but if you do, I'd give them a shot!”

Helpful Report

Posted 1 year ago

“Wide range of products, all good so far”

Helpful Report

Posted 1 year ago

“Great few products in one box. All items smell absolutely beautiful and can't wait to get using them, the room freshener, wax melts and diffuser. Going to give the candles as part of a birthday gift. Delivery was great too, will use Grum again.”

Helpful Report

Posted 1 year ago

“Love the products and but find the website frustrating to navigate. I added multiple items to my cart and went back to the homepage, then onto my cart which was then empty? This has happened multiple times and is really frustrating. Also found the £5 sales quite annoying - not all products are £5 and you have to have 3 items for it to work at £15. Just a marketing ploy I know and an ‘easy’ upsell perhaps but it’s very off putting.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you had issues with the website. I have passed your feedback on to our Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 1 year ago

“I ordered a face, shampoo and conditioning bar with not very high hopes as I have used solid shampoos etc before, and found them not to be so good on my dyed long hair. I tested them all out at home and was so happy with the results. I have since taken the three little bars on my trip around NewZealand !! And they have saved space in my luggage, saved single use plastic bottles and most of all made my hair smell and look fabulous ! 10/10”

Helpful Report

Posted 1 year ago

“Amazing service ordered within the next day it arrived I have the skin serum and it’s amazing defiantly would recommend ordering from Grumm I’m excited to ride more”

Helpful Report

Posted 1 year ago

“Your products are so good my daughter steels them from me. Everything I've tried so far has been fantastic, absolutely love the moisturising hand lotion and the gentle natural fragrance in your products is beautiful.”

Helpful Report

Posted 1 year ago

“I love these products. I got these products from Vodafone. I got a free set worth approximately £50 and just paid delivery. I also won a facial moisturiser on Vodafone. I will 100% be happy paying full price for these products once I run out. My skin is sensitive and I often have reactions to skin care products but these go on my skin beautifully. Within a couple of days my skin looked hydrated and my blemishes were diminished. I am very happy with these products and will be my go to from now on.”

Helpful Report

Posted 1 year ago

“Purchased Candles and Wax Melts - they smell amazing! Excellent service and delivery.”

Helpful Report

Posted 1 year ago

“Easy to order - great value for money and great quality 👌🏻”

Helpful Report

Posted 1 year ago

“Awesome product”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 25,675 reviews