Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.83

4.8 Rating 8,376 Reviews

96 %

of reviewers recommend Grisport

4.8

Based on 8,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Grisport 5 star review on 31st January 2026

Anonymous

Grisport 5 star review on 28th January 2026

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wonderful company to deal with. Thank you.”

Helpful Report

Posted 1 year ago

“I have been a customer for numerous years, becasue the products are well made, comfortable and good value”

Helpful Report

Posted 1 year ago

“Lovely boots, good price and quick delivery Great shame that there isn't a label to say where they're made though....”

Helpful Report

Posted 1 year ago

“Love these boots, this is my 4th pair. I do a lot of walking so comfort is important and these boots are great from day 1. They cope with all weather conditions and terrain.”

Helpful Report

Posted 1 year ago

“Very good boots for a reasonable price.”

Helpful Report

Posted 1 year ago

“I recently purchased the Grisport Crusader boots. Grisport claim that these are ‘the pinnacle of our Backpacking range of walking boots’ and that they are guaranteed ‘comfortable from the box’. I wore the boots at home for a couple of days and they did seem to fit okay, if a bit narrower than I expected for a ‘wider fitting boot’. For their first trial outdoors I chose a fairly flat walk on good paths. However, within two to three miles, on the boots' first easy test walk, I was in absolute agony with something rubbing quite aggressively on my inside right ankle bone. I tried several ways of re-tying the laces but the only way I could gain any relief from the pain was to tie the boot as a walking shoe, leaving the ankle support loose and ineffective. When I highlighted this issue to Grisport Customer Services their response was: 'From what you have said, then there is a possibility that the hook is in the incorrect position or there is not enough padding between the hook and the inside of the boot. Or the boots simply need a period of wearing in.' It was then stated, 'What ever reason, we would like to assess here so would need the boots back for our inspection.' Having duly returned the boots for assessment, a week later I received an email stating, ' We have dealt with your return with a refund.’ When I asked what had been found during the promised assessment, I was told, ‘We do not perform any in depth assessments here, only inspections of the reason for return and deal with them however the customer wants (without actually asking the customer!!). At some point the boots may go back to Italy if requested. Any assessments would then happen then, which could be many months away.’ As I now cannot reach a conclusion on whether the boots were not as they should have been, or it is just me that is not compatible with them, I am unable to commit to buying a further pair of Grisport boots. I feel it is a shame that I have had to look elsewhere for my boots. I was hoping for better from Grisport, but at least I got a refund for the boots without hassle. I was not actually seeking a refund. I’d returned the boots for the assessment which had been promised, but it appears I may have been a little misled on that point.”

Helpful Report

Posted 1 year ago

“I was sent the wrong shoe size. Despite the error being the supplier’s, I had to pay return postage which would have been £23.00. I decided to cut my losses and gave the shoes to charity. Returns postage should be the supplier’s responsibility when the error is theirs.”

Helpful Report

Posted 1 year ago

“Very good quality, I am buying always these brand and I am very happy with them”

Helpful Report

Posted 1 year ago

“As a customer of this company for many years I will no longer be buying the products. My last purchase was totally overpriced and the sterling/euro rate applied had no relation to the actual exchange rate. Another way of fleecing the loyal customer. Interaction with ‘customer service’ dismal with their answer to queries is to not answer!!”

Helpful Report

Posted 1 year ago

“great purchase quick and easy great product”

Helpful Report

Posted 1 year ago

“This is my 16th year of purchasing walking Shoes from Grisport and I have had no cause to complain. Perfect straight from the box to my feet.”

Helpful Report

Posted 1 year ago

“This is my first pair of boots from Grisport. I think they're very well made & supple enough out of the box that they haven't needed breaking in as such. Great ankle support, good grip & a few freebies in the delivery too. Family owned, hand made in Italy. Can't ask for more than that these days. I will replace them with another pair when done with these.”

Helpful Report

Posted 1 year ago

“My local shoe shop stopped stocking Grisport boots but I found buying direct ideal. Website easy to use, rapid delivery, & an amazing returns policy. Plus of course, delighted with my new boots.”

Helpful Report

Posted 1 year ago

“Well made boots swiftly delivered. Returns and exchange process easy. Comfortable and waterproof.”

Helpful Report

Posted 1 year ago

“Very good quality product”

Helpful Report

Posted 1 year ago

“I've started walking for health reasons and after searching for walking shoes decided to order from grisport. Perfect for me, able to wear straight out of the box and very comfortable. Highly recommend”

Helpful Report

Posted 1 year ago

“Shoes delivered promptly shoes are as discribed and of good quality”

Helpful Report

Posted 1 year ago

“Good service, boots arrived quickly. Nice gift”

Helpful Report

Posted 1 year ago

“Great boots, good quality and comfortable from the first step.”

Helpful Report

Posted 1 year ago

“Always an excellent company to deal with. I've bought several pairs of their walking boots over the years. The Company and its employees is very responsive and it's also great to be able to speak to a (very helpful) human being on the other end of the phone. They often include useful freebies with the purchase even when I bought some of their walking shoes on sale recently. (Yay!) My husband and I both love the unisex Exmore walking shoes. Incredibly comfortable even straight out of the box. Broad fitting and Size 6 fits my 6.5 feet. A highly recommended Company and I consider Grismore and it's site to be Quality.”

Helpful Report

Posted 1 year ago

Grisport is rated 4.8 based on 8,376 reviews