Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.62

4.6 Rating 4,050 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 4,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 27th October 2026

344

Anonymous

Anonymous // 01/01/2019

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“Bought a greenhouse and when we put it together 2 months later one of the glass panels was broken. Due to it being after one month they didn't want to know except to sell me another panel”

Helpful Report

Thank you for your review. We’re sorry to hear you discovered a broken glass panel during assembly. Just to clarify, our order‑confirmation email explains that once You have received your delivery, customers have 14 days to check all parts for any damage or missing items. With glass products, this is especially important so we can replace anything promptly and free of charge. In this case, the greenhouse was assembled around two months after delivery, which meant we were outside the period where we can claim for transit damage with the manufacturer. We did offer a replacement panel at cost price so you could complete your build as quickly as possible. We do understand this was frustrating, and we’re always happy to help with any future questions or parts you may need.

“Six polycarbonate panels blew out at the first sign of any wind. I received a one sentence dismissive response from them and then they ghosted me. WORST COMPANY EVER. The person who replied, Ian, is mentioned in many poor reviews.”

Helpful Report

Hi Deborah, Thank you for your review. We’d just like to clarify a few details so others have the full picture. Your greenhouse had been installed for a couple of months before the panels came out, and this happened during a period of very severe gale‑force winds. On the website, we do state, that polycarbonate isn’t suitable for exposed or windy locations, and The installers. confirmed that the glazing bar cap was fitted correctly. If you’d like us to take another look and help resolve things, we’re still here.

“The greenhouse itself was good but the instructions were not very clear”

Helpful Report

“The greenhouse was bought for me as a Xmas present and I love it!”

Helpful Report

“Our lean to greenhouse with toughened glass is fine, but putting it up was a complete nightmare. The instructions are simply the worst I have ever seen. The individual pieces are not labelled. There are long paragraphs instead of ikea-like diagrams. There is no YouTube for the lean- to version. There were not enough bolts. To install the automatic vent opener, you need to drill extra holes into the aluminium frame. We have done a lot of DIY, followed countless instructions manuals. This one was utterly appalling. Which is a shame, since the greenhouse itself is okay. Unless ( and even if) you get a professional installer, you're in for a frustrating time.”

Helpful Report

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you’re happy with the greenhouse itself, but we’re genuinely sorry that the build was such a frustrating experience. We completely understand your concerns about the instructions. Many manufacturers still rely on quite dated manuals, and your comments highlight exactly why this needs to improve. We’ll be reviewing the instructions with the manufacturer, including the lack of part labelling, the reliance on long text blocks instead of clear diagrams, and the missing guidance for the lean‑to version. Your note about the automatic vent opener and the bolt count is especially helpful, and we’ll make sure this is raised directly. We know how capable and experienced many of our customers are with DIY, so if you found the process difficult, that tells us something isn’t up to standard. We really appreciate you flagging it so constructively. Thank you again for your honesty — and we’re glad the finished greenhouse is performing well for you, even if the journey to get there wasn’t as smooth as it should have been. If there’s anything else we can help with, we’re here.

“Helpful staff. I recently had to adjust an order that had been placed because of a change of location. It was a little difficult to make contact by phone but I eventually did this by trying the sales number and got through straight away. I was sent a link email and could then alter the order. All good!”

Helpful Report

“mum is over the moon with the greenhouse. customer service was super”

Helpful Report

Thank you for your lovely review, Charlotte. We’re thrilled to hear your mum is over the moon with the greenhouse and that you found our customer service to be super. Kind regards, Team Greenhouse Stores

“We were very pleased with the communications and the ease and speed at which the Greenhouse was delivered. My Son found the Instruction manuel clear and easy to follow, except, when the greenhouse was completed and he opened the staging the first instruction was that the staging must be erected before the greenhouse is glazed. Being an engineer he managed to install with difficulty the staging.If it is in the Manuel, it iis not very clear. We are very pleased with it. We raised 800 plants fro seed, and it now has 17 Tomato plants of three varieties. I only have a small garden, but it has added interest. Unfortunately I am unable to drag a photo across.”

Helpful Report

Thank you so much for your lovely review — we’re delighted to hear that your greenhouse arrived quickly and that the instructions were clear for the most part. It’s great to know your son managed the build well, even with the staging note appearing at the end of the manual. We appreciate you highlighting this, as it helps us feed back to the manufacturer and improve clarity for future customers. It sounds like your greenhouse is already thriving, and raising 800 plants from seed is an incredible achievement. We’re really pleased it’s added so much interest and enjoyment to your garden. Thank you again for taking the time to share your experience — we’re thrilled you’re happy with your greenhouse.

“The greenhouse is fine, unfortunately, it took 5/6 months before it was installed due to lack of workmen available and able to build it. I would recommend the greenhouse but hold them to a build time or ask for a refund / discount for any delay.”

Helpful Report

Thank you for taking the time to leave your feedback. We’re really sorry to hear that your installation team arrived later than expected — that’s not the experience we aim to provide. We’ve checked our notes but unfortunately couldn’t find any details explaining the delay, so we’d really appreciate the chance to look into this properly for you. If you could get in touch with our customer care team, we’ll be happy to investigate what happened and make sure everything is put right. Thank you again for bringing this to our attention — your experience matters to us, and we’d like the opportunity to resolve it for you Kind regards, Team Greenhouse Stores

“The greenhouse is great the installation is great. It would be really good to make it crystal clear the size of plinth required as it differs from your brochure.”

Helpful Report

Hi David, Thanks for the 5/5 rating. We’re glad the greenhouse and installation went well. Noted about the plinth size—thanks for flagging this. If you need any further guidance, please reach out. Warm regards, Team Greenhouse Stores

“Product was delivered earlier than expected no issues with the service”

Helpful Report

Hi Robin, Thanks for the 5/5 rating. We’re glad the delivery arrived earlier than expected and that there were no issues with the service. If you need any further assistance, please reach out. Warm regards, Team Greenhouse Stores

“Ariived on time and once you got the hang of how many bolts need sliding onto a unit it was great. however, it maybe i misread the instructions the door has dropped. not a problem more a nuisance”

Helpful Report

Hi John, Thanks for the 5/5 rating. We’re glad the delivery was on time and that once you got the hang of the bolts it was great. Sorry the door dropping was a nuisance and that the instructions caused some confusion. If you need any further guidance, please reach out. Warm regards, Team Greenhouse Stores

“Hi, Greenhouse all arrived on time helpfull driver etc i did wonder how we were going to get the crate containing all the glass of the flatbed truck with no lift etc , in the end we had to very very gently slide it down two scaffold planks i had, there is no way the driver could have done this on his own due to the dead weight of the glass pack, thankfully all remained unbrocken with a few spares included. Greenhouse now up on a good solid base and slabs so should not move.”

Helpful Report

Hi Phillip, Thanks for the 5/5 rating. We’re glad the delivery was on time and the driver was helpful. It sounds like the crate handling was a tight situation, but we’re relieved everything remained unbroken and that the spare glass was included. Great to hear the greenhouse is now on a solid base. If you need any further guidance, please reach out. Warm regards, Team Greenhouse Stores

“Good product promptly despatched”

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“I am very pleased with my greenhouse. The assembling process was not easy but the help I received when I called the office was brilliant.”

Helpful Report

Hi Joanna, Thanks for the 5/5 rating. We’re glad the assembling process was challenging but that the help from our office was brilliant. If you need any more guidance, please reach out. Warm regards, Team Greenhouse Stores

“Now it’s up we’re pleased with it, but it was extremely complicated to erect. The instructions were in pictures only and hard to follow. Confusing too because given too many pieces. Doesn’t have a handle or door stop, so door can be difficult to open from inside.”

Helpful Report

Hi Colin, Thanks for the 4/5 rating. We’re sorry it was extremely complicated to erect and that the picture-only instructions plus the number of pieces were hard to follow, and that there isn’t a handle or door stop. If you’d like any further guidance, please contact our support team. Warm regards, Team Greenhouse Stores

“Delivered in the time expected . We took a long time to get the base done as the weather was so awful . The instructions were however very good . Building the greenhouse was straightforward with the instructions . It did take a bit longer than we anticipated and it was hard drilling holes in the concrete slabs to fix it down . The most complicated bit was the guttering which we solved by fitting 2 down pipes , one on each side . It’s a lovely big greenhouse . The staging down one side is fantastic to work on . Very pleased with it .”

Greenhouse Stores 5 star review on 23rd June 2026

Helpful Report

Hi Alison, Thanks for the 5/5 rating. We’re glad the delivery was on time despite the weather and that you found the instructions clear and the build straightforward. It’s great to hear the guttering solution worked for you and that you’re pleased with the spacious greenhouse and the staging on one side. Warm regards, Team Greenhouse Stores

“I found this greenhouse reasonably easy to erect, I chose this type of greenhouse because I have 2 young grand children who play in my garden”

Greenhouse Stores 4 star review on 23rd June 2026

Helpful Report

Hi Eric, Thanks for the 4/5 rating. We’re glad the greenhouse was reasonably easy to erect and that you chose this type because your grandchildren play in your garden. Warm regards, Team Greenhouse Stores

“Easy to order, quick delivery. Delivery driver very helpful.”

Helpful Report

Hi Gwynneth, Thanks for the 4/5 rating. We’re glad the ordering was easy, delivery was quick, and the driver was helpful. Warm regards, Team Greenhouse Stores

“Delivered on time. Very well packed. Good instructions for assembly. Very nice unit at a reasonable price.”

Helpful Report

Hi Michael, Thanks for the 5/5 rating. We’re glad the delivery was on time, the packaging was solid, the assembly instructions were helpful, and you’re happy with the unit at a good price. Warm regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 4,050 reviews