Gopromotional Products - Barnsley Reviews

Name: Gopromotional Products - Barnsley
Address: GoPromotional Ltd, Wharncliffe Business Park, Longfield Court, Barnsley, Sheffield
Rating: 4.79

4.8 Rating 4,338 Reviews

98 %

of reviewers recommend Gopromotional Products - Barnsley

4.8

Based on 4,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gopromotional Products - Barnsley:

GoPromotional is an international based supplier of printed promotional products, providing businesses of all sizes with high quality branded giveaways to enable them to promote their brands.

Visit Website

Phone:

0800 0148 970

Email:

sales@gopromotional.co.uk

Location:

GoPromotional Ltd,
Wharncliffe Business Park, Longfield Court,
Barnsley
Sheffield
S71 3GN

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Gopromotional Products - Barnsley 5 star review on 3rd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience with GoPromotional. I placed a corporate order which was guaranteed a certain delivery date. My account manager was initially very helpful and reassuring but she suddenly went very quiet. I called the company to be told she had left, but no real handover had taken place and no-one had had the courtesy to call me to inform me. Having had no luck by calling the main company number, I had to do some digging to track down the personal email of the MD to actually get any kind of response. As it turned out, my order was severely delayed and held up in China. It was supposed to be shipped overseas for an event but because the order was so late I had to take the items - in a very large and heavy box - with me on an economy flight to our overseas venue, incurring additional baggage charges, not to mention a whole heap of last-minute panic! The items themselves were fine, but I can honestly say this was the worst example of customer 'service' I have ever encountered. I didn't get offered a discount for the hassle and additional charges which I encountered and no follow-up call or apology. I am not a difficult customer by any means, I understand that sometimes things go wrong which are beyond our control, but I do expect a certain level of communication and customer care and both of these were entirely lacking.”

Helpful Report

Posted 9 years ago

“Ryan (Williams) was super helpful and quick in his responses - We are really happy with the end product and with the goods being delivered on time was SO helpful - I have used companies before who promise delivery dates and are late so it was brilliant to get these turnaround on the promised time scale.”

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Posted 9 years ago

“Excellent personalised service. Real people ( not computers) were in touch to take the order, answer any questions and ensure everything was delivered in time.”

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Posted 9 years ago

“Really helped us out when our usual suppliers couldn't deliver what we needed on time - we will definitely be using GoPromotional again in future. The process was fairly simple and quick; the adviser was very polite and responsive. The product was good quality; the print was nice and clean, as expected. The one negative was that a few of the items did arrive damaged or incomplete so we are glad we checked each individual item. GoPromotional did resolve this for us though so that was much appreciated.”

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Posted 9 years ago

“Very prompt and professional service”

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Posted 9 years ago

“Took a while to get a response. The sample we requested took a while to come through. Then when we placed our order, the product that we wanted was out of stock, despite asking about that before hand. We were asked if the invoice address was the same as the delivery address when we'd made it quite clear in our emails which was which. Generally, a needed a lot of chasing, and we felt the service wasn't as good as the competitor that we then used instead.”

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Posted 9 years ago

“Wendy was brilliant, truly very helpful & excellent customer service. I would recommend GoPromotional to my colleagues.”

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Posted 9 years ago

“Fast turnover time. Nice packaging. Good customer service. No delays. Would buy from again.”

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Posted 9 years ago

“Very helpful staff”

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Posted 9 years ago

“After calling a couple of other similar companies (and being disappointed in them), we were very happy with the service we received from Gopromotional. They were very accommodating and always ready to listen and help. Great service!”

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Posted 9 years ago

“Thanks, the mugs are great. Exactly as I wanted and the colour and quality is great.”

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Posted 9 years ago

“Really helpful and quick turnaround”

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Posted 9 years ago

“I was really impressed by the efficiency, friendliness and the quality of the customer service. We received the product on time and it was even better than I expected. I will definitely use this service again and my first point of contact will be Wendy. Thanks a million.”

Helpful Report

Posted 9 years ago

“We were unable to order with GoPromotional because they do not accept purchasing cards which was a real shame. However, I thought Ryan did everything he could to help us. A suggestion would be to introduce purchasing cards as a payment method for your orders.”

Helpful Report

Posted 9 years ago

“Outstanding Branding met my needs with precision. I ordered notebooks and pens with company's branding and they arrived well before promised delivery date. Good quality items and amazing customer service. Big thank you to James Kingwell.”

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Posted 9 years ago

“A helpful service with prompt delivery of order.”

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Posted 9 years ago

“It was the first time I had used GoPromotional for our corporate giveaways but cannot recommend them highly enough. James was very helpful with ideas and suggestions and the overall service and quality was very good - will definitely be using GoPromotional in the future.”

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Posted 9 years ago

“I found the whole process of getting a quote, having the art work and the order sorted very easy and efficient. Projected delivery date was accurate. Thank you for everything.”

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Posted 9 years ago

“Quick service, nice product. Jess was very helpful.”

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Posted 9 years ago

“Nice and prompt service with a great quality product. Thanks”

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Posted 9 years ago

Gopromotional Products - Barnsley is rated 4.8 based on 4,338 reviews