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GoodSync Software Reviews

4.2 Rating 413 Reviews

81 %

of reviewers recommend GoodSync Software

Company Reviews

Product Reviews

4.2

Based on 413 reviews


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3701 Pender Dr Suite 400
Fairfax, VA
22030

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself is solid with many features not available in other file syncing programs. However, since they've gone to a subscription model, they don't support users of free subscription software, so I'm basically out the money that I paid for their product, for multiple versions.”

Posted 7 months ago

“I've had a Goodsync licence since 2016 and used it extensively. I would love to continue to, but it has an issue... On recent versions of MacOS, if you have restored your new M series mac from a timemachine backup (as many do), Goodsync is broken, apparently permanently. I have three Apple silicon macs and my goodsync wont work on any of them anymore (i'm told) because they were setup with data from the previous intel based Mac. Siber need to urgently hire some competent McOS programmers, because it's not 2003 anymore and this fragility will cost them users as it has done with me.”

Posted 1 year ago

“I've been using GoodSync for years and am very with its functionality. But it is very disappointing that an app I purchased with a lifelong license stops working all of a sudden and I'm asked to pay an annual subscription.”

Posted 2 years ago

“It does not help me that it automatically synchronizes me if my damn computer turns off every time it synchronizes.”

Posted 2 years ago

“Goodsync worked well syncing QNAP NAS to NAS across the internet - until it didn't. Tech support is by email only and not interested in solving the problem. I understand that 95% if support inquires can be answered with RTFM, but they need an escalation process if they want to retain their customers. To add insult to injury, the change to annual subscription has made goodsync a $120/year commitment - way too expensive. A subscription model only works if the price matches the value provided. Goodsync should be. $15/year cost per license, not $40.”

Posted 2 years ago

“The user interface is one of the worst I've ever used. Buttons that are supposed to work simply don't. Customer service mindlessly repeats the same fixes repeatedly if you ask for help, and eventually says things like "it should work" and "I don't know how to help". If your WebDAV credentials change be prepared to recreate your sync jobs. When it's running it does the job seamlessly, but it often fails for no reason with no indication in the logs, then mysteriously starts working again a few days later.”

Posted 6 years ago

We're very sorry to hear of your frustration and we certainly want to assist. We are unable to locate any existing support tickets using your name, but if you can please submit one using the link below, we'll ensure your technical issues are addressed ASAP. Again, we apologize for any frustration or inconvenience you may have experienced and we look forward to assisting. https://www.goodsync.com/php/gsss/main?lang=en

Posted 6 years ago

“I can't get access to the license I purchased. Tech support says that I have it installed on a computer somewhere and cannot put it on a different one. I haven't changed computers, and all three of my computers (2 laptops, 1 desktop) give me the error that another computer has the license. Tech support is not helpful. Product was not intuitive when I installed it. I fought with it for a few hours to get it to work, and then went through the same thing a few months later when I tried to use it again. Now I have spent the afternoon only to find that my license is (for whatever reason) unusable. I just downloaded AllwaySync (for free) and hope it will meet my needs.”

Posted 6 years ago

Hi Christi - we are very sorry to hear of the frustration you've felt and we certainly want to help you place your license on the proper machine. We have escalated your existing support ticket to our Technical Support Manager, so the issue can be addressed ASAP.

Posted 6 years ago

“Takes a very long time to index large directories. Promoted as free upgrade to version 10 after purchasing V9, but program stopped working on license issues. Tried to revert to V9 and still says license issues. Complained to customer support, no response. I don't recommend this company or product...at all.”

Posted 6 years ago

Hi Jeff - thank you for reaching out. We see that you submitted a ticket in March and received a reply on the same day. If your licensing issues are unresolved, however, please reply to your existing ticket and we will gladly assist.

Posted 6 years ago

Hi Jeff - we're sorry to hear of your V10 /V9 frustrations and we certainly want to get you squared away ASAP. We were unable to locate an existing support ticket in our system, but we've passed your feedback along to our Technical Support Team and a representative will be contacting you to assist.

Posted 6 years ago

“No CS response to support query for 15 days.”

Posted 6 years ago

Hi David - we sincerely apologize for the delay on our end. We have located your ticket and it has been escalated. Please expect a response shortly. Thank you.

Posted 6 years ago

Hi David - we sincerely apologize for the delay on our end. We've escalated your ticket and have passed your feedback along to the Technical Support Team Manager.

Posted 6 years ago

“scheduling tasks is too complicated...and seemed more problematic than older version (9)”

Posted 7 years ago

Please contact our technical support team at your convenience and a representative will assist with any task complications you may be experiencing. https://www.goodsync.com/php/gsss/admin/?lang=en. Thank you!

Posted 6 years ago

“Recently upon opening the software, I received a popup to install the newest upgrade. Fantastic, I thought, and allowed the download and installation. Now the program will not accept my original order number, instead telling me that I need to purchase this new version. I would have never installed the upgrade if I had known that as the original program worked fine for what I needed.”

Posted 7 years ago

Hi Howard - thank you for reaching out. It appears as though one of our representatives was able to upgrade your license. If this is incorrect, please contact us at www.goodsync.com/support and we will gladly assist.

Posted 7 years ago

“It often mireads files as being duplicates but are not. Very dangerous program if you assume it makes the correct decision.”

Posted 7 years ago

Hi Arlyn - thank you for taking the time to provide a review. If you can please contact our technical support team, at your convenience, they'll be more than happy to troubleshoot and hopefully resolve any issues you have regarding misread files. www.goodsync.com/support.

Posted 7 years ago

“To wonky and has failed backups”

Posted 7 years ago

“I am 84 years old and don't have a clue how to use the program.”

Posted 7 years ago

Hi Gerald - Please do not hesitate to contact our technical support team as they'll be happy to address any specific questions you may have regarding GoodSync. www.goodsync.com/support. In addition, please feel free to consult the links below. https://www.goodsync.com/tutorial https://www.goodsync.com/manual

Posted 7 years ago

“I love the early versions of GS because I want to control what I do and not use the automatic features. The newer versions have added complexity that I do not want and I find them difficult to use. I also think backup should go from left to right, but the new version seems to have it go right to left. I won't purchase another version.”

Posted 7 years ago

“Poor for the reason I bought it! I bought it to sync my PC with my Windows mobile device (mtp). It simply gets stuck and does not sync.”

Posted 7 years ago

Thank you for reaching out. At your convenience, please contact our technical support team as they'll be more than happy to assist with any syncing issues you may be experiencing. www.goodsync.com/support.

Posted 7 years ago

“Earlier versions of GoodSync that I used (with earlier versions of Windows) worked perfectly for me; I used only the Backup-on-logoff feature. With the new GoodSync (on Windows 10, 64-bit) the Backup-on-logoff feature no longer works, and I have to do it manually -- which I often forget. This hasn't been a problem recently, because I have written very little (I back up my works external drives), but will become a serious problem when I return to the "production line". Can someone suggest an alternative software?”

Posted 7 years ago

“Because many FTP / SFTP integration is very poor. Many bugs on scheduling. Where expected to run, sometimes fails. The support is poor too. There is a bugs that hangs the app on ftps syncs, where goodsync explorer run correctly. We purchase GoodSync but we cant use for professional use.”

Posted 7 years ago

Hi Alessandro - Thank you for taking the time to provide feedback. We'll have a technical representative contact you in order to see if we can resolve any of the issues you're experiencing.

Posted 7 years ago

“Couldn't install the software and after connecting to support they say that will returned but thay didn't we tiered from calling to support , and the product disappoints not doing the job he been purchase for it. Sorry for unhappy but i feel frod .”

Posted 7 years ago

Hi Zach - thank you for taking the time to provide feedback. We've passed it along to our support team and a representative will contact you within 24 hours.

Posted 7 years ago

“Old Need more updates”

Posted 7 years ago

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GoodSync Software is rated 4.2 based on 413 reviews