“Goodsync worked well syncing QNAP NAS to NAS across the internet - until it didn't. Tech support is by email only and not interested in solving the problem. I understand that 95% if support inquires can be answered with RTFM, but they need an escalation process if they want to retain their customers.
To add insult to injury, the change to annual subscription has made goodsync a $120/year commitment - way too expensive. A subscription model only works if the price matches the value provided. Goodsync should be. $15/year cost per license, not $40.”
“I truly hope unscrupulous companies like this pay a hefty price for their greed. Nowhere is it good policy, let alone honest, to sell a product to a customer, only to later attempt extortion for the same product. I paid good money for what was at the time a good product. Now I'm told I must pay every month to continue using it in its best format. For any new folks looking at Goodsync, I strongly suggest you search elsewhere!”
“It works perfectly. I have been looking for a long time for a software to synchronize myself my personnal datas. I lost a lot of time with free softwares and Cloud storage is expansive. GoodSync allows me to do synchronization or to back up in any direction I like. Many options allows me to do it exactly how I want it. It is the tool I use to manage my Westren Digital NAS. Great Product.”
“We use Goodsync for server os.
A 2way sync between our fileserver and Google drive for business.
It's not working, the analyze takes hours, and Goodsync support responds very slow. Goodsync support cannot provide the correct settings to make the sync job to Google work correct.
According to Google support, Goodsync is not using the Google API.
The is problem registered more than 1.5 month ago....
Keep this in mind before buying from Siber systems, Goodsync”
“This software used to be good, but slowly they were pushing towards a "software as a service" model including breaking local logins on their GoodSync server. Fortunately I had an older version so I could keep using them. Finally, with v11 they fully stopped selling their software and now only rent it. I guess I'll hold on to my v10 licenses as long as possible until I find something else.”
“DO NOT BUY THIS PRODUCT. This is the absolutely the worst file back up or syncing software I've ever encountered. I have paid for two licenses and can't use either. They show up in my account but I can't activate them. When I try it tells me I don't have any available licenses. I contact support and they give me the most convoluted response possible and refuse to call me to help.”
“Not impressed with the new licencing strategy.
Suck you in with a perpetual licence for V10, then as of V11 smash you with an annual subscription based model
I see this as a greed strategy.
This is a pain for me as I am a personal user with 2 licences (1 windows, 1 Linux) and I cannot now upgrade to V11 or find the downloads for V10 for Linux.
I wouldn't recommend this software anymore due to the face it's gone to Annual Licencing.”
“After many years using GoodSync it is now time to part company - this new FORCED subscription only licensing model for individuals is not for me.
A lot of companies are jumping over to subscription licensing, but I refuse to use a subscription based model. I am more than willing to PAY for a license when I want to upgrade.
You need to over BOTH models, otherwise you will be cutting off a lot of loyal customers, that like myself will not use subscription. So looks like i will be looking for an alternative solution.... a real shame as i application is very good.
Whoever thought of exclusively changing the licensing model to subscription only should be fired.”
“Great backup and synchronisation software. The most reliable that I have discovered.
The complex licensing surely could be simplified. Even what should be a simple process of de-registering the software on one computer and re-registering it on another is exhausting.”
“Probably one of the worst companies I deal with. Their licencing arrangements are very confusing. If you contact their customer services they are rude, arrogant and unhelpful. If you enjoy this then this is the company for you. Its unfortunate that their software is very good but be very clear they look down their nose at "non-techy"people in a way I have never encountered before.”
“I have to concur with many users here. I'm a long time, multiple license holder. Since the licensing model has suddenly changed to an annual license this product has become unaffordable. Add to that the attitude of the developer when approached re. bugs and suggestions means version 10 is definitely the last one for me.”
“Superb functionality and reliability. But arbitrary changes to the licensing model for personal users changing the licence from perpetual to annually expiring make this unaffordable. The way that these changes were made is more typical of a company whose business model embraces sharp practice. It is probably illegal but I don't have the resources to challenge it in court and I guess the company is betting on that. Shame on Goodsync. I will no longer be recommending the product.”
“Suddendly the software which I bought for good (no monthly or yearly fee or anything re-occuring) stopped working asking for an upgrade that is supposed to cost 299 USD. I did not do or ask for any upgrades. I tjust didt it automatically. What a joke!!! I have sent an email to support but I do not have high hopes that I will get an answer. SO FORGET THIS LICENSE MODEL IS A SCAM.”