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Goodhood Reviews

4.5 Rating 2,104 Reviews

88 %

of reviewers recommend Goodhood

Company Reviews

Product Reviews

4.5

Based on 2,104 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Goodhood 5 star review on 24th April 2022

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested two £100 vouchers but was sent one £200. As these were supposed to be for two different people I now have some explaining to do. I did query if it was possible to change it, but have never had a response and it is now too close to Xmas to do anything.”

Posted 5 years ago

Hi Peter, Thanks for your feedback. Apologies for the confusion with your voucher purchase. We’ll update our copy online to ensure it is clear that our vouchers are created as a sum of the value selected. We did follow up on email to confirm the names of the recipients to split this voucher for you but didn’t receive a response. Of course, should you wish us to make that amendment now, that is no problem at all. Please just email webstore@goodhood.co.uk and we’ll have this arranged for you. Thanks and kind regards, Goodhood

Posted 5 years ago

“Please double box properly next time”

Posted 5 years ago

“Fast shipping to the US. However, my item strongly smelled of cologne. Discolorations on the right collar. Will be wary of ordering from this store again.”

Posted 5 years ago

“Shame there isn't a more reasonable postage option for low priced items. Incense seemed to have lost its scent- perhaps its been in the shop for a while. Bit disappointed.”

Posted 5 years ago

“The stitched lettering on the cap was really bad, not worth the £60”

Posted 5 years ago

“I wanted to collect these items in store, free of charge, but there was no option to do this on the site at the time, So, instead I paid £4 for delivery. The terms suggested this would take 2-3 days however, I had to chase my order and it ended up arriving 5 working days later, so I was a little disappointed with my service this time. Im really happy with the item itself though.”

Posted 5 years ago

“Bought some vans as a gift & they came and the sole at the front was coming away from the canvas”

Posted 5 years ago

“Not good quality for the money and please don’t tumble dry or it will fit a child”

Posted 5 years ago

“The package doesn't came with double box, so the box a little bit ripped off and shoes were dusty and dirty. It doesn't worth GBP 19,61”

Posted 6 years ago

Hi Rafli, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In the mean time, please feel free to email webstore@goodhood.co.uk and they will look at compensating your shipping costs. Kind Regards, Goodhood.

Posted 6 years ago

“Please, double box the shipping for shoes.”

Posted 6 years ago

Hi. Thanks for your comments. We are looking to implement double-boxing for footwear very soon. If you require anything else, please feel free to email webstore@goodhood.co.uk. Kind Regards, Goodhood.

Posted 6 years ago

“The suede shoes I ordered came stained. It would be too cost prohibitive for me to send them back as I paid extensive taxes and shipping fees to import them to Canada. I asked for and was given a 25% refund of the purchase price. So I appreciate that. But still I now have an almost $300 pair of shoes that are less than perfect.”

Posted 6 years ago

“Crazy prices on shipping which did not arrive on the date expected. With that being said I was very happy with the product.”

Posted 6 years ago

Hi Chris. Very sorry to hear about the delays with your shipping. Please could you email webstore@goodhood.co.uk and they will take a look into re-imbursing your shipping costs as a good will gesture. Best, Goodhood.

Posted 6 years ago

“The only reason I've given a poor rating is because your gift cards are posted. I can appreciate that you want to have nice gift cards and that's cool. But gift cards are usually only brought as last minute gift ideas (as was my case), and I expected it to be emailed through to me to then. Not receive it in the post a few days later, otherwise I would go and buy a proper gift.”

Posted 6 years ago

Hi Alice. Thanks for your comments, these have been noted. As standard, we post our Gift Vouchers, with recipients names printed on for personalisation. We do also email Gift Vouchers if requested, but notes have been made to make this clearer in the future. Please get in touch if we can assist further. Kind Regards, Goodhood.

Posted 6 years ago

“The boxes of both shoes that I purchased were badly damaged.”

Posted 6 years ago

“The shoes I bought were not true to size and I have had to return them and have had to pay a significant amount for shipping which I am not happy about. I would not buy from Goodhood Store again unless I had to.”

Posted 6 years ago

Hi Harry, very sorry to hear about this. On each product there is a size guide stating: "Note these measurements are not exact and for guidelines only. For exact sizes please contact webstore@goodhood.co.uk". We are more than happy to help with sizing queries prior to customers placing orders and we hope this helps you in the future and please feel free to get in touch if we can help further. Kind regards, Goodhood.

Posted 6 years ago

“Paid £6 for next day delivery on Tuesday morning. Item didn't arrive until Friday afternoon, and the tracker didn't make me aware it had arrived until Monday morning. This was too late as it was a present for a friend who had left by this point. Messaged goodwood Friday who ignored my message until I emailed again Monday. Their excuse being 'we could see your order had delivered so didn't think we needed to respond.' The candle was much smaller than expected, and incredibly overpriced for the size. £16 for a 5" candle!! Gift wrap was nice, but again overpriced at £5 or £6. Overall, very poor experience, wont be using them again.”

Posted 6 years ago

“Shipment is rather slow and My shoe box is terribly damaged n broken.”

Posted 6 years ago

“Very slow delivery considering you also have to pay for the service but happy with the product.”

Posted 6 years ago

Hi Ana. Sorry to hear about the day delay on delivery of your order. Please feel free to email webstore@goodhood.co.uk and they will happily refund you your shipping cost for the slight inconvenience. Best, Goodhood.

Posted 6 years ago

“The Delivery with DPD was a nightmare. The customer has to pay for the delivery which means Goodhood should use more reliable and accurate courier. My parcel was supposed come in on a Sunday, it didn't show upas all and no further update or information. I've wasted the whole day, and had to calle up the customer service to see what was going on and rescheduled on Monday. On that day, I received the text message said the delivery would come in during 1:37-2:37 in the afternoon. It did' show up at the scheduled time and still no update information. I had to call up customer service again. It turned out the delivery man was 2 hours late without giving an update. DPD is the worst courier ever. I sincerely thinking that Goodhood should reconsider to use them since the customer has been charge the delivery fee..”

Posted 6 years ago

Hi Chiachi. We are sorry to hear about the slight delay you had with DPD. Let us assure you that this is not the norm and we only ship UK orders via a next working day service. If you would like to email webstore@goodhood.co.uk, they will happily refund your shipping costs for the inconvenience caused. Happy to hear your order arrived safely though. Best, Goodhood.

Posted 6 years ago

“your company sent another colorway of the product which is totally dofferent from the picture”

Posted 6 years ago

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Goodhood is rated 4.5 based on 2,104 reviews