Goodhood Reviews

Name: Goodhood
Rating: 4.53

4.5 Rating 2,103 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,103 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 18th June, the website said the delivery would take 2-3 days. It’s now 23rd June and I haven’t received any updates on whether the order has been dispatched and no reply from customer services after multiple emails. Order number #49739 Can I have an update of where the parcel is please?”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your feedback. Apologies for the delay in dispatching your order. At checkout, we're indicating 2-4 working days shipping with the potential for delays due to both the current Sale and COVID situation. We can confirm your order is shipped and have emailed you the details directly. We're really sorry if this has caused any inconvenience for you. Kind regards, Goodhood

Posted 3 years ago

“This was my first time i purchased on Goodhood. The payment went through but no confirmation email received. Trying to contact customer service for a week now, no answer no email response no parcel. Can some one please explain me whats happening?”

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Posted 3 years ago

“Hi, I’m Pruthvi, I’ve been a loyal customer of Goodhood Store. Recently I literally won the Travis Scott Air Max 270 in the raffle conducted by them. I can’t stop smiling for almost a whole day, that’s how much I loved those shoes. I was so happy because this is the first time I had this wonderful experience. I really loved the shoes and I was waiting for the shoes since then. I was waiting and waiting for the shoes but got no mail confirming the shipping. I was a bit scared by then, so I contacted them and asked about my order and they were like don’t worry we’re getting your order done and it’ll be shipped in a couple of days and they told me this and they sent another email which has all the wrong shipping and billing info of mine. I didn’t understand how these people manage to do that being a reputed store. So I was scared again and contacted them and told them about the issue with my details and they sent me another email which has my shipping and billing deatils correct but they completely changed my name, so I was scared again and contacted and this time they took care of all that info and I was happy and was waiting again, now today I noticed that I was refunded the amount which they put it on hold for these many days. I was completely frustrated now, I tried to contact them but didn’t get any response. As I told you earlier that I contacted them so many times I waited for more than 1 day for each mail of theirs. I don’t know what to do now as they’re just playing with my feelings and my money by simply backdooring or whatever. I don’t know if they can justify for this or at least a few people beware from them.”

Helpful Report

Posted 3 years ago

Hi Pruthvi, Thanks for taking the time to share your feedback. Sincere apologies that we were unable to fulfil your raffle win due to an issue with the inventory we received from the supplier. Regrettably, we are working with a reduced staff due to the ongoing pandemic. As such, we’ve not been able to respond to your queries as promptly as we would hope to. In this instance, we’ve refunded you and offered a discount on a future purchase by way of apology for being unable to fulfil your order. Thanks, The Goodhood Store

Posted 3 years ago

“Hi, Order placed on the 29th of may dispatched on the 30th the money taken out of my account and is still hasn’t even left the warehouse as of yet 4th of June Order number: 46132”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving your feedback. We've contacted DPD to rectify this issue and will contact you privately with the result of their investigation. Of course, should you not receive your delivery, we'll ensure you're appropriately reimbursed. Sincere apologies for the delay this has caused. Thanks, Goodhood

Posted 3 years ago

“Hi, I have been waiting for a parcel for 3 weeks from you. Order Number is 416066 You took the money from my account on 12th May I’ve already emailed you with no response. I have now got the money back in my account from you on 30th May. No email - no notification to tell me why? Still no parcel. Guessing the product is no longer in stock. This was for my parters birthday. And I ordered it 3 weeks ago to ensure it would be here in time. Her birthday is on Tuesday. And now because you couldn’t send out a parcel in 3 weeks... she has nothing? Too late to order anything else for her now. Can you tell me: 1. What is going on? - is the parcel coming? - or has the order been cancelled? 2. What are you going to be doing about it? 3. Is here to only way to contact? I didn’t want to have to write a bad review... but ignoring emails and awful customer service has left me no choice? Regards, Joe”

Helpful Report

Posted 3 years ago

Hi Joe, Thank you for your feedback. Please accept our sincere apologies for the issues you've had with your order. Having reviewed the issue, it appears that during a recent system migration - onto a new and improved website - we might have inadvertently closed your order. We're sincerely sorry, for this human error. As a result of this mistake you will have been refunded at the time automatically. Please ensure you contact help@goodhood.co.uk as opposed to our old email, webstore@goodhood.co.uk and we'll try to ensure our support agent responds within 24 hours. Thanks, Andy

Posted 3 years ago

“Similar to the reviews below, I cannot get a response via email or phone for the life of me. I placed an online order on Monday and instead of having it shipped decided to go with the 'pick up in store' option. I have confirmation that my order was processed and my card has been changed, but nothing further. My order only consisted of a pair of sneakers that I tried on the same day I ordered them online, so I am not sure why its taking more than 48hrs for my order to be 'ready for collection'”

Helpful Report

Posted 4 years ago

“Order was placed 9 days ago online and there has been zero communication regarding status. In my account it says pending and my credit card was charged. I’ve emailed multiple times. As a new customer I’m baffled how customer service is handled so poorly. I have no idea if my order is even getting processed.”

Helpful Report

Posted 4 years ago

Hi Cecelia, Thanks for ordering from The Goodhood Store. Sincere apologies for the delay in processing your order during the busy festive period where we had some down periods for National Holidays. Your order is on the way and by way of apology for the delay, we have refunded your shipping in full. Thanks and kind regards, Goodhood

Posted 4 years ago

“What is the point of having a phone number if no one ever answers? I’ve tried to call 15times today... all within a few minutes of each other surely your customer service is not so busy that no one can answer a phone over the period of 2 hours?? So frustrating - actually ruining my day off work 😂 and guess I’ll be trying to phone again soon!!”

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Posted 4 years ago

“Online ordering service is a joke. They think it’s ok to take payment from my account but provide zero updates by email etc on the status of my order or shipping details. Absolute joke of an excuse for customer service, ignoring emails and don’t even bother phoning as no one EVER picks the phone up. By far the worst online ordering experience I’ve encountered”

Helpful Report

Posted 4 years ago

Hi Dom, Thanks for getting in touch. We cannot see an order or any emails from you, associated with the email address you have left this review with. Please could you email help@goodhood.co.uk, with the subject line : "DG Help Required" We will look into your issue right away. Please forgive the longer than typical phone queues during the festive period. Thanks and kind regards, Goodhood

Posted 4 years ago

“Incorrect item received and no response from customer service regarding refund”

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Posted 4 years ago

“Returned over a week ago, still waiting on the refund to go through on this and other items.”

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Posted 4 years ago

“STILL waiting for a reply to the several emails I've sent. It's been 6 days since I placed my order. No shipment information provided. They deleted my Instagram comment asking why no one had replied. Never again!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Sent out incorrect shoes and after numerous emails I still face not got the correct ones - look like Santa won’t be delivering someone’s shoes this year!!!!! Very disappointed with customer service as still no idea whether they are sending out replacements a week later”

Helpful Report

Posted 4 years ago

“Order never arrived. They are not picking up the phone or responding to emails after 3 weeks of trying. Got through on the phone ONCE after trying about 30 times, and the person hung up on me straight away. Very disappointing. I just want a refund or credit note. I now am £200 out of pocket and do not have what I ordered. Terrible customer service.”

Helpful Report

Posted 4 years ago

“Not shipped order even after 5 DAYS! Not answering phone even after 15 tries calling during work hours.”

Helpful Report

Posted 4 years ago

“I phoned several times with no answer from the customer service and I have emailed with no reply. My order requires another 4 x 10 inch plates and I expressed this in my email but to date I have had no reply despite my email being for a further order.”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for your feedback. We're really sorry to hear that there has been an issue with your order and clearly some confusion, on our part, about the issue that has meant it's not been resolved. A member of the management team will reach out to you momentarily. Apologies for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 4 years ago

“I would never buy from this store again or recommend them. Expensive items arrived damaged - due to poor packaging. They took 6 days to respond to a simple email about the case. Once the damaged goods were returned they took 4 days to respond with polite excuses as to why my full refund had not yet been processed or any earlier correspondence given. Terrible service from start to finish (and 3 weeks on since placing the order and still the matter is not yet resolved).”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. We're really sorry to hear that there has been an issue that we’ve not been able to resolve with appropriate speed and diligence. A member of the management team will reach out to you momentarily. Apologies again for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 4 years ago

“You guys don’t provide return shipping labels”

Helpful Report

Posted 4 years ago

Hi Aaron, Thanks for your feedback. In an effort to reduce the amount of necessary packaging, we provide a small receipt holder which denotes an online return process. Please register your return here: https://goodhoodstore.com/returns Thanks and kind regards, Goodhood

Posted 4 years ago

“I have returned my order but haven’t heard back yet?”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your note. We'll be in touch imminently, as your return will be processed within the next 24 hours. Please note for future returns that we advise that your return can take up to 72 hours to be processed after receipt. Thanks and kind regards, Goodhood

Posted 4 years ago

“send out items with tags removed and another customers receipt, a very defensive customer service dept who would make good politicians I asked three times why I got someone else receipt and not my own and never got the question answered once, whilst telling me dispatch are diligent and check all orders, well out of four items two were not as new not checked and put the wrong receipt in the box , I wouldn't call that diligent. Goodhood I now vote with my feet bye bye.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. We've looked into your order and the conversations that followed with our customer service team. They admitted fault for including the wrong anonymised receipt, and we would be happy to send yours to you via pdf. It is also available via your customer account. With regards to the shoes, we understand some of the spare laces enclosed in the plastic bag, did not come attached to the shoes you ordered. It's possible that another customer had tried the shoes on and the spare laces became detached. We would still consider them to be new, in the event they had been tried on but showed no visible signs of wear. Apologies though for any inconvenience or frustration caused. Please email us at help@goodhood.co.uk if we can assist further or if you require us to send a pdf of your receipt. Thanks and kind regards, Goodhood

Posted 4 years ago

Goodhood is rated 4.5 based on 2,103 reviews