Hi,
I have been waiting for a parcel for 3 weeks from you.
Order Number is 416066
You took the money from my account on 12th May
I’ve already emailed you with no response.
I have now got the money back in my account from you on 30th May.
No email - no notification to tell me why?
Still no parcel.
Guessing the product is no longer in stock.
This was for my parters birthday.
And I ordered it 3 weeks ago to ensure it would be here in time.
Her birthday is on Tuesday. And now because you couldn’t send out a parcel in 3 weeks... she has nothing?
Too late to order anything else for her now.
Can you tell me:
1. What is going on? - is the parcel coming? - or has the order been cancelled?
2. What are you going to be doing about it?
3. Is here to only way to contact? I didn’t want to have to write a bad review... but ignoring emails and awful customer service has left me no choice?
Regards, Joe
3 years ago
Goodhood has a
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