Goodhood Reviews

Name: Goodhood
Rating: 4.54

4.5 Rating 2,099 Reviews

88 %

of reviewers recommend Goodhood

4.5

Based on 2,099 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting on my parcel to arrived :( can’t comment much”

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Posted 1 year ago

“You will have to pay twice what you are charged to receive your items in the USA the country that this scam company is in makes you pay some duty fee before your items are delivered. It’s a scam. Do not get ripped off. These must be fake reviews”

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Posted 3 years ago

Hi Aaron, Thanks for reaching out to The Goodhood Store. Do you mind sharing with me your order number and emailing me over at help@goodhood.co.uk, so I can look into these customs charges further for you? Many thanks and kind regards, Betty

Posted 3 years ago

“Why didn't get back my money? I participated a draw in 'DUNK LOW BLACK/WHITE' and 'DUNK SB COURT PURPLE'. At that time, 'GBP 0.74' was withdrawn from my account twice. (Date : January 16th) However, it has not been canceled yet. I hope check it out soon...”

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Posted 3 years ago

Hi there, Thank you for your interest in our upcoming launch. There is no charge for entering the raffle; however, att the time of entry you will complete a $1 card authorisation which will appear on your statement temporarily, although regardless of whether or not you are successful in the raffle this money will be refunded to you. Please do feel free to email our customer care team at help@goodhood.co.uk for any further information, and we will happily assist. Many thanks and kind regards, Betty

Posted 3 years ago

“0 stars! Never got my order confirmation! And never got my new balance sneakers. But the money was withdrawed from my account the day after. Bad bad service!!”

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Posted 3 years ago

Hi Rasmus, Thanks for your feedback regarding your recent order. Do you mind confirming with me over at help@goodhood.co.uk, your full name and shipping address used to place the order and I can look into this further for you? Many thanks and kind regards, Betty

Posted 3 years ago

“Ordered 250€ coat to the Netherlands and returned it. Took all the proper steps to return with the post. Till this day (5 weeks later) I still don’t have my money back, cannot express how extremely dissatisfied I am. Reached out multiple times, with no clear solution. Would absolutely NOT recommend if you are overseas and it is an the possibility that you need to return. Will never order there again.”

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Posted 3 years ago

Hi Imaan, Thank you for your recent feedback regarding your recent return to us. Please can you provide the tracking number/ reference for this return so the returns team can see if it is within our facility? Many thanks for your correspondence in advance and kind regards, Betty

Posted 3 years ago

“Ordered two £70 Hay cushions for a Christmas present for my sister and only one ever arrived, and the one that did was damaged at the seam. I have now emailed the customer care email twice explaining the situation (including pictures), messaged on Instagram, commented on Instagram and been in touch with the owner, but not a single response - not even an auto responder to say when I could expect a reply, if ever . I will now have to try to recoup the £140 via my card provider but I'm really disappointed in the service.”

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Posted 3 years ago

Hi Rosie, Thank you for your email. Sincerely sorry to hear you have had a negative response regarding your recent order with us - I have just now reached out to you via our help@goodhood.co.uk email to assist you further with your order and have this resolved for you. Many thanks and kind regards, Betty

Posted 3 years ago

“Impossible to get in touch with by phone and non-responsive by email.”

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Posted 3 years ago

Hi there, Thanks for your email - sorry you are having issues reaching us at this busy time. Do you mind confirming your email and order number so I can look into this further for you? Many thanks and kind regards, Betty

Posted 3 years ago

“I would like to know when my order will be shipped after winning the raffle. Thank you.”

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Posted 3 years ago

“One of the best edits around - fact. Ordered on a Thursday and arrived lunchtime Friday. Viva la Goodhood.”

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Posted 3 years ago

Hi Joseph, Thank you for ordering with The Goodhood Store. We are really glad you enjoyed your experience with us, especially the fast shipping, and we look forward to seeing you again. Thanks and Kind regards, The Goodhood Store

Posted 3 years ago

“Excellent rapid service. I shop here often and will always return. Great customer service if I've ever needed it. Quality products, and very fast delivery every time.”

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Posted 3 years ago

Hi Fiona, Thank you for ordering with The Goodhood Store. We are really glad you enjoyed your experience with us, especially the customer service and quality products, we look forward to seeing you again soon! Kind regards, The Goodhood Store

Posted 3 years ago

“delivery was very slow, almost 3x late from the promised delivery date. . Then when returning my item because it came late for father's day, they don't even reply to my emails anymore, when I can see that my return parcel had arrived at their facility about a week ago. still no updates from them.”

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Posted 3 years ago

“What are the reasons for the rejection of credit card? Are there any restrictions on credit cards?”

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Posted 3 years ago

“Hope all is well, GoodHood. When will we receive information regarding the winners of the Travis Scott dunk lows ? (Please pick me)”

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Posted 4 years ago

“What is the point of having a phone number if no one ever answers? I’ve tried to call 15times today... all within a few minutes of each other surely your customer service is not so busy that no one can answer a phone over the period of 2 hours?? So frustrating - actually ruining my day off work 😂 and guess I’ll be trying to phone again soon!!”

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Posted 4 years ago

“Go to shop for a fine selection of the coolest stuff. But also great quality. :)”

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Posted 4 years ago

“Quick delivered .”

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Posted 4 years ago

“Not shipped order even after 5 DAYS! Not answering phone even after 15 tries calling during work hours.”

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Posted 4 years ago

“👌”

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Posted 5 years ago

“Purchased two pillows from the shop, they would only offer an exchange or credit note (if returned within 7 days) but no refund. At no point was this explained to me when I purchased. I was told it was not their responsibility to explain this and there is a tiny sign in the shop which details the return policy. I would suggest communicating this stringent return properly to your customers. I love supporting independent retailers but as it is possible to purchase all the Goodhood products at other retailers I will be certainly shopping elsewhere.”

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Posted 5 years ago

“Prompt delivery, great communication, great packaging.”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,099 reviews