Good Life Letter Reviews

Name: Good Life Letter
Address: Mulberry House, Stoneleigh Road, Leamington Spa, Warks.
Rating: 4.79

4.8 Rating 2,993 Reviews

97 %

of reviewers recommend Good Life Letter

4.8

Based on 2,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01926 298221

Email:

goodlife@oxonpress.co.uk

Location:

Mulberry House, Stoneleigh Road, Leamington Spa
Warks.
CV32 6QR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy they’ve signed me up to a subscription to get an order every three month. I don’t want a delivery every three months. I cannot find any contact details for this one in Leamington England. I will cancel with my bank. Why no contact details apart from the address. Are customers expected to write a letter.”

Helpful Report

Hi, I'm really sorry that you haven't enjoyed ordering from us, but I'm a little confused about your comments. The order options, one-off purchase or subscription, are set by you when the order is placed, nothing is pre-selected, so you must have accidently selected the three-month option. Our phone number and a contact form are on the 'contact us' page on the website and you can reply to any email sent by us. Please use one of these options if you would like us to cancel your subscription. Regards Dave

“After several weeks I stiil have the prducc for retuen to you but his has never arrived. I cannot remember the product I rdered from yo as I do not keep records of me orders. Will you please send me the retirns postage paid envelope asap. Also would you supply me with the actual prodect that I ordered. This sort of event has never happend before although I have had many successful orders from you perviously.”

Helpful Report

Hi Stanley I'm sorry for the confusion with the order, but you had set up a subscription for Dr Heff's, I'm just wating for you to confirm you would like D'Mannose in place of Dr Heffr's and we'll include a return label with the order. Regards Dave

“see previous remarks!”

Helpful Report

“I enjoy receiving the Good Life Letter and I have been very pleased with items I've ordered. I've tried to click on the 5 star bar but it didn't work but that's what I wanted to give the Good Life Letter. It's easy to order and pay for items also and deliveries are prompt.”

Helpful Report

“With reference to order number 65444 3 /8/25 Very disappointed that this order has not been received. Post office tracking informed me that it was returned to you because of defective packaging. I have emailed you with no response from you I am about to contact my credit card company. Please respond asap. Thank you.”

Helpful Report

“Did not receive our vitamins order, so was promised a free packet once they eventually arrived but after at least three emails to ask where my free packet is I have had NO reply 😡 so yes not happy”

Helpful Report

“We have not yet received our three monthly order and have run out”

Helpful Report

“Items did not arrive. After 13 days I contacted Goodlife, and they said they would send the products again. Waiting for the products at the moment. First order wase sent through the Royal Mail, but the tracking did not show any tracks?”

Helpful Report

“Just noticed my coconut oil capsules are out of date 09.05.24”

Helpful Report

“This is a review of the Nighttime Magnesium. Although really hopeful this did not work at all for my husband. He was awake for even longer during the night than usual after taking the capsules and will not take any more. Other than this I have been very pleased with all the products purchased and when something did not arrive you sent a replacement.”

Helpful Report

“If I could give you minus hundred I would - I put the order in with the free voucher and which it would not take and then I tried again and it did take the order without the voucher free offer within 10 minutes I had emailed you to say cancel the order - but have continued to take no notice of my request to cancel the order. Buy beware of this offer of a free book on spices as it not the case. One very unhappy customer”

Helpful Report

“Good life letter ok, delivery of orders not.”

Helpful Report

“I ordered a pack of Lyprinol on 26th October and still haven't received it. I emailed Good Life several days ago to raise this problem and have had no reply or acknowledgement. Very dissatisfied.”

Helpful Report

“keine Ware, keine Antwort auf Reklamationen,”

Helpful Report

“After having received an email saying the product I bought was on its way, I proceeded to try tracking it…….to no avail! I then made a call to customer service as it was to be sent Royal Mail 48hr……after speaking to a person, I was PROMISED he would get back to me after looking into it. If I hadn’t called them back a couple days later, lord knows how long I would have had to wait! After the second phone call the time I was given was half an hour and they would get back to me. Three hours later, I was still waiting, so I rang…….yet again. Excuse, after excuse was given. Having run out of the item…….more coming from Germany……..then why send out emails to say it was on its way!??! Very, very poor customer relations! Very dubious about ever ordering again!”

Helpful Report

“Not had a good experience with this company. Placed an order which was duplicated I contacted company and was reassured through a phone call and email that one was cancelled and money refunded. However two items arrived separately and have been charged for the two. Not good.”

Helpful Report

We are very sorry your experience was below our usual standard, Mary. You have now been refunded with our apologies.

“This was delivered by royal Mail to an empty house,They left a card but the person who lives there lives alone, and was taken to a care home,two monthsago.The package was left on the doorstep, and i have yet to see if it is still there as i am going there on Thursday to find out,if not it will have been stolen, so the royal mail should not be delivering to an empty house, they do not know if it is empty permanently,as is the case here.”

Helpful Report

We are so sorry that the Royal Mail did not make the delivery, and completely understand the upset that this has caused. Should you discover that the package is not there, please let us know and we will refund the full cost to you. Once again please accept out apologies for the failure in the delivery procedure, and be assured that we will highlight this issue to our Royal Mail account manager.

“Hello, Just to let you know I have up to now not received the book that I ordered!!!!! Regards John Haig”

Helpful Report

Our apologies, however as you are in Germany we are subject to the German postal system and since Brexit many deliveries into EU & Schengen Area countries have been subject to extended delays which are beyond our control. Please use the Track & Trace tracking number which has been sent to you to find out wheer the package is in the syste. We assure you that there was no delay in dispatching the book from us, in fact it was in the post the following day.

“The process went smoothly from beginning to end. Quick delivery with little actual customer service contact.”

Helpful Report

Many thanks for the feedback... but we're a little confused as from your comments it looks like everything went well in your order, but you have only awarded us a single star... did we do something wrong?

“Did not receive the product.”

Helpful Report

We are so sorry that you haven't received your order, please contact us at goodlife@oxonpress.co.uk and we will resolve this for you. As you will see from other comments this is a very unusual situation and most orders are received within 2-3 days, but issues with the postal service recently have caused some disruption.

Having investigated your missed delivery it appears that the Royal Mail attempted to deliver on the 3rd October 2022 but there wasn't anyone to receive the pack, thus you would need to contact them through their Track and Trace service to rebook the delivery. Please contact us on the email previously given if you need the tracking number for your package.

Good Life Letter is rated 4.8 based on 2,993 reviews