GoboPlus Reviews

Name: GoboPlus
Address: Unit 34 Space Business Centre, Smeaton Close,, Aylesbury
Rating: 4.80

4.8 Rating 1,035 Reviews

97 %

of reviewers recommend GoboPlus

Company Reviews

Metrics

Info

4.8

Based on 1,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GoboPlus:

Lead supplier of Rosco gobo's & custom gobo's to theatre, film, television and architectural environments.

Visit Website

Phone:

0203 603 1335

Email:

sales@goboplus.com

Location:

Unit 34 Space Business Centre, Smeaton Close,
Aylesbury
HP19 8FJ

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GoboPlus 5 star review on 22nd February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing company & customer service is second to none 🙂. Thanks.”

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Posted 7 years ago

“Bon produit bien réalisé pour un coût correcte.”

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Posted 7 years ago

“Very satisfied. Only shipping cost is expensive.”

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Posted 7 years ago

“The process of ordering and confirming the design was excellent, 5 stars. The cost I can give 5 stars The communication I can give 5 stars However the moment you handed my order to UPS you were let down. I am yet to receive my delivery some4 days after they claim to have delivered it. Your delivery company has ruined what had been a good experience.”

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Posted 7 years ago

Hi Andrew Thank you for your email and review, as per my email reply I have advised the best solution to contact UPS and I will pass on your comments to them regarding the service you have received. We can only apologise for any inconvenience this has caused. Many Thanks, Ally

Posted 7 years ago

“Perfect gobos, fast deliivery. 100 % satisfied.”

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Posted 7 years ago

“Good job ;-))))”

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Posted 7 years ago

“exce;;ent prompt service”

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Posted 7 years ago

“I quickly found exactly what I needed, at a reasonable price, and it arrived the next day. The only snag was that the gobo I ordered needs a frame - I didn’t realise since I’d never seen a gobo without one. Never mind, rather than order a frame at more than the cost of the gobo I’ve cut up an old baking tray to make one, in true amateur dramatics style.”

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Posted 7 years ago

“Best service ever had! Very fast delivery to Germany with UPS, products as ordered, good price.”

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Posted 7 years ago

“excellent and quick service”

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Posted 7 years ago

“I found the web site easy to navigate with the appropriate level of information for me to make the correct item selection. Order placing was user friendly and easy to follow. The follow up service was excellent in that i was contacted immediately to clarify and confirm that the delivery timescale met my requirements. My order has been dispatched in advance of commitment. I look forward its arrival and on the basis of this level of service will have no hesitation in using GoboPlus again. Here's hoping "Brexit" does no hinder us in the future.”

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Posted 7 years ago

“Helped me out at short notice. Full marks”

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Posted 7 years ago

“The process was very quick and efficient. Waiting to see the lens as they are in transit but there is no reason to think they will not be as expected. They even helped convert the pixel artwork to vector art for us. I really recommend the team at GoboPlus.”

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Posted 7 years ago

“Goboplus have really fast delivered the items. quality products, good packed separate.”

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Posted 7 years ago

“Disappointed Working in the music entertainment sector we need back up from suppliers to keep our clients happy with the service djs supply,and being let down from a supplier of gobos dosnt look good for our clients and the supplier have the cheek to offer another item for the price £75 which I didn’t want so I found another supplier who took my order on Christmas Eve and delivered it by the 27th December which will be getting my orders in future and I will Be recommending to other djs in the music entertainment sector Many thanks A disappointed customer”

Helpful Report

Posted 7 years ago

Hi Jon Once again we can only apologise that it was not possible to ship your design on Christmas Eve. Our production closed for shipping on 21st December and as this was a custom size and a Rosco design it was not possible for us to ship. Had this of been a standard size it may have been possible for us to get this shipped out. We do apologise for any inconvenience this may have caused. Many Thanks Ally @Goboplus

Posted 7 years ago

“Amazing”

GoboPlus 5 star review on 19th December 2018

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Posted 7 years ago

“Excellent on the phone advice when I was very short of time and could not find what I needed and then really swiftly processed order. Brilliant customer service.”

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Posted 7 years ago

“Gobo plus offer a 5 star service, and their products are fantastic! We always use them for our events.”

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Posted 7 years ago

“Ordered two gobos first thing and paid same day delivery as we needed them urgently. Received at email at 1.30 saying they'd been dispatched and would arrive within the hour. They then took another 4 hours and when the parcel was delivered it was the wrong parcel. By time they delivered it, it was too late. Complete waste of money and time. Tried complaining but received no apology or any acknowledgement.”

Helpful Report

Posted 7 years ago

Hi Alfie We can only apologise for the inconvenience this has caused you. We have been chasing this up with the delivery courier to try and understand where things went wrong. At this busy time of year we recommend always calling us to check the status of your order if it is urgent. I will issue a full refund for this order. Kind Regards, Ally

Posted 7 years ago

“The first order (invoice 1000018274) one item the sealed box was empty. On enquiry I was told it was an exhibition display box. I weighed it and it was 60g. A box with a flashlight in it weighed 122g. Careless? The second order #100019291 has arrived but we need a VAT invoice please!”

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Posted 7 years ago

Hi Rob Please accept my apologies for this as per your conversations with my colleague we are unsure why the sealed box was empty and we have alerted our supplier to this. We have now weighed all our boxes to ensure that this doesn't happen again. I will send your invoice later today. Kind Regards, Ally

Posted 7 years ago

GoboPlus is rated 4.8 based on 1,035 reviews