“Four of the six orders I placed in a six month period were not to my satisifaction. At least one of these sellers appears to have gone out of business. GoGroopie are slow to reply to complaints and usually just bat them away when they get them with a form letter.”
“I said i would keep you informed of any action on my attempt to get the item i ordered or my money back from this bandit company,i will no longer even attempt to negotiate with this bunch of conmen because they never do what they say they will do,take a look at their scripted answers to all complaints it is always the same.The last message i had from these conmen was they were going to contact the merchant and cancel my order and they would refund me my money.Did they do it NO OF COURSE NOT that was over a week ago and NOTHING.I have now taken steps to recover my money NOT direct from this bunch of conmen but through other channels who will get me my money back.I have also taken steps to ensure they get ALL the bad publicity i can to make sure people NEVER order from this bunch again.There will be no further updates as i have done with this bunch of conmen.”
“Absolutely rediculous the amount of bad reviews on here! I recieved your email about my voucher codes u told me i would hear from the merchant directly and im still waiting! Wish i had have came across this page before i purchused those codes! Looks like this company is on the stroke! How can this be took further???”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see the merchant has responded to you. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“This company is an absolute disgrace and we should all complain about trading standards / watchdog about them. After seeing reviews on this webpage after I placed my order I phoned up to cancel, I received an email saying I would receive a refund in 7-14 days and I am still yet to receive this!! I sent another email requesting this and did not hear anything, I have phoned them twice, the 1st time I was told I would receive it in next week ago (this was a month ago) and then I phoned them on Monday and they said they could see i had waited a while and the refund would 100% be in my bank today. Well they are talking garbage again!!! If I could give this company no stars I would. Time to complain people!!!!”
“Ordered an item for Christmas on the 3rd December and still hasn't arrived - I've contacted gogroopie and have heard nothing - do they really exist. Stay away from this company or you're likely to lose your money.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails. Please confirm whether or not you have redeemed your voucher and paid the postage cost? If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have sent gogroopie 2 emails and no response I paid for my item by PayPal .who I have been in contact with.and sent a email via there complaints procedure .still no response .very bad service. Would not recommend this company.my item was the 17 piece blender.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“i ordered two items from them over 1 year ago the vouchers didnt work and ive been emailing them repeatedly ever since to get a refund they wont reply or deal with this they did however remove the items from my account so i now no longer have the number codes despite still taking my money. the worst customer sevrice and judging by all the other reviews ive read about people in the same position as me and still trying to get refunds with no replies they are just time wasting rip offs AVOID!!!”
“What disgusting service!! I have been waiting for a response from them for over a month and when I try to call them up and explain my frustration over not getting refunds for the 2 vouchers in question, they have the audacity to say that there's no point attacking them and I need to have patience!! They also said that they will terminate the call and I could keep chasing them over emails.
Please could someone advise on how we can make official complaint about this company? They seem to be a bunch of fraudsters!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Disgusting from Go Groopie and the company that I was buying an item from. I ordered a car diagnostic machine which said guaranteed delivery if ordered before 13th December. They took my money but no goods. Gifthampersbypost.co.uk don't reply to emails and if you try and call them you are left waiting as I was for over 30 minutes on 4 separate occasions
I have emailed GoGroopie twice and they don't reply either.
Seems neither company are trustworthy and my next step it to assume this is fraud and report it as such !
STAY CLEAR, there are good companies out there these two are rubbish.”
Hello,
We are sorry to hear that you have not received your order. Please contact our customer support team and please quote your voucher code and please confirm that you redeemed your voucher and paid the postage cost for a member of our team to assist you.
Kind regards, GoGroopie
“i ordered 2 items on this site on 2 December -unfortunately it was only just after placing the order that I decided to check customer feedback - wish i had done so before as most customers reporting seem to have had very unsatisfactory service- as I have- Noting the adverse customer reviews as a precaution once ordered I immediately raised a query / check with Go Groopie who assured me that the order had been processed and the items would be received within 21 days - however neither item - which were intended as Xmas presents -has been received and despite several chasers/ reminders to GoGroopie they have not responded at all to these -now I do not know if these items will be received at all or if so when”
Hello,
We're sorry that your experience using our service was unsatisfactory. So sorry to hear that you have still not received your orders and sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant and have asked them to contact you with an update of your orders.
Many thanks,
GoGroopie
“ABSOLUTELY AWFUL, CODES DO NOT WORK. CONTACTED RETAILER DIRECTLY AND THEY WERE STARTING TO BE HELPFUL AND NOW THEY ARE NOT ANSWERING MY EMAILS AND THEIR PHONE LINE IS DEAD. WISH I HAD READ THESE REVIEWS BEFORE I PURCHASED. I WILL ALSO OPEN A CASE ON PAYPAL AGAINST THEM.
DO NOT USE GO GROUPIE UNLESS YOU WANT TO JUST THROW AWAY YOUR MONEY!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry to hear this. A member of our customer support team has responded to your emails, please check your emails and please remove your paypal dispute for us to assist you in the matter.
Many thanks,
GoGroopie
“STAY WELL CLEAR CODES DO NOT WORK I HAD TO OPEN A CASE WITH PAY/PAL AGAINST
GO GROOPIE I GOT ONE E-MAIL AFTER I OPENED TELLING ME TO CLOSE CASE AND THEY WOULD SEND ME MY ITEM (BAD IDEA) I CALLED PAY/PAL AND TOLD THEM THE ADVISED ME NOT TO AS IT WAS THE ONLY HOLD I HAD ONCE THE CASE IS CLOSED THATS THE END OF IT AND I WOULD NEVER SEE MY ITEM OR MONEY AGAIN THANKS TO PAY/PAL I FINELY GOT MY MONEY BACK (TODAY)....BE WARNED”
“Very disappointed with GoGroupie as I purchased an in car Bluetooth sun visor but when I go to zip gadgets to get it sent iand enter the code in the discount code box it advises me it is invalid. I have emailed without any response at all from yourselves. Not even a contact number to call to sort it out. Not a positive experience at all.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to reset your code and asked them to contact you directly. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“The most useless company I have ever had to deal with. They make empty promises which are never fulfilled. I ordered two iPhone charges in September and despite non delivery my refund has been promised since october and to date nothing. I ordered some storage boxes and within minutes of placing the order realised it would cost £7.99 each for postage. Again my refund is still being process. Customer service assistants Layla, Haassan and Sabrina have all responded confirming my refund will be processed and still nothing. Last email from them was 15th Dec which Sabrina confirmed that they had system errors and the refunds will be in my account within 7 days and I am
Still waiting. I email at least every other day and still no response. Even when I advised I will contact CAB and Trading Standards still nothing. No one should touch this company as they are real bad news. No customer service at all. Not onc news anyone tried to call or anything. USELESS!!!!”
“I ordered three motion senor lights in November. Looked great in the ad but could not find any measurements on the advert and they looked quite large in the picture. Only one was delivered (in a small Jiffy bag) although they have charged me for all three lights. The light was far too small to light any area let alone a driveway or garden. I tried in vain to contact the company but by the time they answered my email, I was over the 14 day limit for a refund so they offered me a credit on my account which has never materised. I will never buy from this company again, no one ever answered my emails and there is no phone numbers that I could find. Buyers beware.”
“Discusting customer service!! I'm owed just over £100 from x2 kids xmas gifts. Ive been given such rubbish responses & false promises!! The final straw being told refund within the day and STILL no refund!! Yet they've been quick enough to delete items from my order history?! Funny that!! I'm now going to BBC WATCHDOG the company has completely ruined my children's christmas as these were there main presents!! I understand items were recalled and not there fault directly but refunds should of been a priority!! I gave them money in November 15th it's now January 7th!! Imagine the interest they gain holding mine and others money that long?! Whilst I scrape around trying to make something out of a disasterous xmas!! I need that money!! I don't earn a lot. My children need want SANTA promised them!! :-(”
Hello,
We're sorry that your experience using our service was unsatisfactory.
Sorry we have just reached your emails due to the backlog we are currently experiencing.
So sorry for the delay of your refunds, we have passed this matter on to our supervisor who has now paid your refunds.
Please check in your account.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
Go Groopie
“PLEASE DO NOT USE THEM>
I ordered 4 atoms from them in November - no sign of any. no replies to emails. In the past I returned one atom ordered through them - I never got refund!
DO NOT USE PLEASE!!!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
