“Seem to be suffering similar problems to a lot of other customers. Have emailed gogroopie and gifthampersbypost a number of times over the past ten days but have received no reply from either party. I bought a car diagnostic tester as a Christmas present, all monies have been paid including postage but my order status still states "pending". I am feeling very frustrated and beginning to think I will not get my order or my money back.
Anne Wilson”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher codes, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Hi, i heard back from the merchant that u had advised me of, now snapfish are telling me this problem needs to be managed by go groopie, as u can imagine i am becoming increasingly frustrated,”
“I have placed an order on 22nd November and paid the postage, but has never received the item. I have contacted GoGroopie numerous time but has never received any reply. I would like to refund but it's not possible with a company which never answer on e-mails. I feel they don't care about customers. They just take money and don't send you items.”
Hello,
Sorry to hear this, but unfortunately we do not see any emails under this email address. If you could please contact our customer support team and please quote your voucher code that you wish to cancel then a member of our team will deal with your query.
Kind regards, GoGroopie
“I have tried to contact this company on numerous occasions , they are even too ignorant to bother answering my many emails. They say, quote we are very busy at the moment, your enquiry is important to us, we will answer it within 5 to 7 days, it is now over 24 days since my initial message, what utter rubbish. I read that a lady has not had an answer for over a year.
They took my money quick enough, they do not have a telephone land line , only an expensive mobile, I suppose this should have set alarm bells ringing. I am writing to have this company, if this is what it is called, removed from trading.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have assisted you in the matter. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
Sorry to hear that you have not received your order. We can see that a member of our team has issued your refund today (13/01/2015)
Please allow up to 7-14 working days to reach you.
Kind regards,
Go Groopie
“Bought a Parka from a company called J&Y through Go Groopie. It says "luxury parka" well the quality was awful and instead of sending me the correct size they sent me 2 sizes up. Huge it was and the fur inside falls out onto your clothes especially if they are black. Sent it back for refund still waiting for it. Have contacted and tried phoning this company but no reply from them for the refund yet and the phone number had to be a premium one too. Contacted also Go Groopie customer service for them to help me and yet got nothing. Very frustrated and annoyed with all of this. Don't order from Go Groopie or the parka coat from this company called J&Y they are useless just want your money and don't refund you especially when it was their mistake of sending me the wrong size and selling poor quality clothes. Won't ever be buying any stuff from this site! Be aware it all looks very nice but it isn't.”
“Been in contact three times now and still no refund for tablet!! (£80) Going to PayPal now to see what they can do!! I order vouchers quite a lot but will never use this website again!! disgusting!!!”
“I ordered my item on 19 nov 2014 DJ hamster and have sent email requesting a refund as I still have not received it. I have not had any reply I would never use your site again”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered a tablet for one of my foster children - money taken twice and after several rude emails from Gogroupie I was told I could have my account put in credit but no refund because this was my fault! No credit has appeared and after sending several more emails I have received no response. I have been unable to get a phone number to try and resolve this. To add insult to injury the tablet had obviously been a return as it had somebody's log on details on it!
Avoid this site at all cost!!!!”
“Ordered two vouchers in error and cancelled one immediately. Acknowledgement received about two weeks later confirming refund would be back in account in 14 working days this was on 6th December. No response to any emails and no refund!!!!!!!!!!!!!!!”
Hello,
We are so sorry to hear this, please email our customer support team and quote your voucher codes you requested to cancel for a member of our team to investigate.
Kind regards,
Go Groopie
“I paid for a voucher in October, I have never received the goods, I paid for postage at £ 4.99 as well. I have sent 3 messages to go groupie and not received any replies back. Very angry about this as the goods I ordered were for christmas presents. Very very disappointed.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
Sorry to hear this, please email our customer support team and please confirm that you have redeemed all of these vouchers and paid the postage costs per voucher for the merchants to dispatch your orders.
Kind regards,
Go Groopie
“Bought a voucher code no 3530559684 for a restaurant who never answer their phones, when i emailed go groupie for refund , they promised it will be in my account in max 7 wirking days, this was 2 months ago and am still waiting. Sent many reminders but no one replied. Very bad wont buy from them again.”
“Rubbish rubbish, I ordered my stuff on the 6th of December 2014, expected marchant's delivery 2 to 3 weeks, I contacted the company, I contacted Groopie . No reply, no acknowledge . Unreliable people and company. I wiki never ever buy anything from them. Crap crap”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I paid for an item but had to pay for postage separate. The website would not take it. Go Groopie told me they would transfer the money into my go groupie account as a goodwill gesture. That was 2 months ago. Still waiting.”
Hello,
We can see on our system that your credits have been paid into your GoGroopie account. Please log into your GoGroopie account to view your credits.
Kind regards,
Go Groopie
“I still have not received my items and have written to the company twice but they have not replied and have also emailed Go Groupie twice and have not had a ressponce. Very unhappy!!!!”
Hello,
Sorry to hear that you have not received your orders. A member of our customer support team have responded to your emails. Please confirm that you have redeemed your voucher and paid the postage cost for us to assist you further.
Kind regards, GoGroopie
“Still waiting on a reply from gogroopie about my order placed on the 9th of November!!! Quick enough to reply to a review on this though!! Daylight robbery !! I want my money back !!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Voucher No. 5401720686 , Ordered a compression sports shirt at Aneeks.com on 13/12/2014 supposed to be delivered in 2-3 weeks no sign of my order or any explanation , sadly not the first bad experience with GoGroopie but definitely the last , have spoken to a policeman friend he says this is nothing less than fraud although I think GoGroopie are beyond embarrassment and nothing much will change usual excuses about a backlog etc , try doing what other firms do when they become busy - employ temporary staff , it's really not complicated come on Gogroopie , prove us all wrong!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant and asked them to contact you directly with an update of your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
