“Bought a voucher and couldn't use it. Emailed GoGroopie constantly but to no avail. Their customer service is quite a disgrace. I really do not recommend them. Keep clear.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“People do yourselves a huge favour DO NOT purchase anything from this sorry company,they will take your money but you will get NOTHING in return.It is a waste of time contacting them because if you look at the reply's they have sent customers it is the same answer all the time from a script they use,they will tell you they are sorry and will look into the matter to resolve the problem and then NOTHING.They have taken money from me but i can assure them i am NOT going to let them get away with it and have already set in motion action to get my money back from them and to make sure they get all the bad publicity that i can to make the British public aware of their scam.”
Hello,
Thank you for contacting Go Groopie, sorry we have just reached your emails due the backlog we are currently experiencing. Sorry to hear this, can you please confirm whether you have since received your order?
If not, then we will need to contact the merchant to cancel your order then issue your refund.
Please confirm this so that we can assist you further.
Kind regards,
Go Groopie
“I brought to vouchers for some clothing for Christmas present.
The codes they sent I was told they had expired even though I put them I the day I got them.
E mailed them 5 times since to find out what tomdo next or get new codes no one has returned an email it has been 3 weeks now.
Total disgrace you cannot speak to anyone regarding this. Seeking advice of the next course of action.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Brought a deal which was over subscribed so unable to get, have e mailed GoGroopie 4 times with no response. Do not use, totally unable to get hold of them if a problem. I use Groupon loads, its a million times better and no contacting problems or over subscribing deals!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered a bird keyring a month ago but it's has not reached yet... I mailed a lot of times but did not get a single reply... I think buying anything from go groopie is just wasting your money for no reason because they keep the money but don't give your item..... Isn't it a fraud?????”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Gogroopie has ripped my wife off to the tune of £40.00!! They are blaming a third party but for several months we have been having nothing but trouble with them. My advice would be to keep well away from them.”
“Terrible service never mind the item still not received. I ordered a xmas present and was told if I validated the voucher before the 18 Dec the item would reach me before Xmas. Into jan now item still hasn't arrived and dispite contacting gogroopie about this twice now still no one has called me back, emailed nothing. Like sending your money to space. What a joke use groupon.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant to chase up your order and have asked them to contact you directly.
Many thanks,
GoGroopie
“Bought trip to Venice for my daughter and son in law, they had such difficulty booking it that we cancelled. Still waiting for my refund, they offered to credit go groupie account ,(didn't happen) but I don't want that ,I want my bank account credited. This trip was £178 so a lot of money to lose, would never use them again”
“I bought a Serrano ham from this company at the start of December. Still not got the 'Ham' or a response from GG. I think the idea to contact trading standards is a very good one. Please everyone avoid this company!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and please confirm whether you have since received your order and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Very very poor service, I have only made 2 purchases but have had a lot of trouble with both. On both purchases I have been forced into trying to contact them, it is a real struggle with of chasing on the consumers part. This is the last purchase I shall make”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Purchased a refurbished ipad as an Xmas present on November 29th - no ipad has been delivered emailed numerous times the week before Xmas as I was supposed to receive it by then (2-3wks delivery time) to be advised I could have a refund or they could track the shipping by contacting the merchant. Asked why they were offering a refund straight away, did that mean they knew it hadn't been dispatched in the first place?? Now they are ignoring all emails I want a full refund!!! I have Facebook messaged, emailed direct this is my last try. I do not want credit I want a refund I would stay away from this company at all costs!!!”
“Bought a voucher for an item marked as available for Christmas delivery. Went to the supplier's site as soon as the voucher arrived and there was a message that the item was out of stock and unlikely to be available in time for Christmas delivery. Immediately emailed Go Groopie support requesting a refund. This was on 16 December. I have received no response from them to date. There is now a message on the supplier's site saying that there will be no more stock of this item and I should approach Go Groopie for a refund. (There are many spelling mistakes in the message, including the email address for Go Groopie support.) If I do not receive a refund soon, I will be seeking alternative means of redress. Please note Go Groopie, I want a refund, not a credit. I will not be attempting to use you again.”
Hello,
Thank you for contacting Go Groopie, sorry we have just reached your emails due to a backlog we are currently experiencing. So sorry to hear this, we will need to contact the merchant to cancel your voucher then we will issue your refund. This can take up to 7-14 working days to reach your account.
Our sincere apologies for the inconvenience this has caused.
Kind regards
Go Groopie
“Ordered a couple of things and paid through pay pal, still not received anything and sent a request. They said they be in contact but nothing. I know it was only £20.99 but it's my money and I intend getting it back. Rip off merchants!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Again similar to ALL previous customers. Paid £16.00 for Frozen Bedsheets - was not aware it was a voucher I was purchasing and had to go to the merchant site to enter the code. The code did not affect the price as it still said £29.99, so did not want to risk having another £30 taken from me. I decided to follow their procedure and request a refund immediately (within their 14 day limit!) This was on the 9th Nov only to receive an emailing stating they are dealing with a backlog. Countless emails later I receive another one stating that it has been passed to a manager and refund would be processed in 5-6 working days. Still nothing. I'm just glad it was a small amount. Can't imagine how you feel those that have spent large amounts. This company is ridiculous and I will be contacting watchdog and trading standards!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
Thank you for contacting Go Groopie, we responded to your previous emails. Can you please confirm whether you redeemed your voucher and paid the postage cost?
If you have, in order for us to assist you further please remove your paypal dispute then we can contact the merchant to chase up your order if you have redeemed your voucher and paid the postage cost to the merchant.
Please confirm this has been done.
Kind regards,
Go Groopie
“I think this company is worse than poor. I waited over 3 months, and no delivery. I've e-mailed them several times with no response. When I actually managed to contact them via the telephone they told me the company delivering the item can no longer deliver it.
So my question to them was why did you not inform me of this? They responded by stating they were too busy, and that a refund would be sent with 7 to 14 days, this is from the 2 December - still no refund, and they have ignored my recent e-mail. Me personally, I think they are taking the public's money with no intention of delivering any goods, and I have already reported them to the Trading Standards, and I think everyone should be doing this if not avoiding them.”
Hello,
Thank you for contacting Go Groopie, sorry we have just reached your emails due to the backlog we are currently experiencing. So sorry for the delay of your refund, we will need to pass this onto our supervisor to pay your refund, this should reach you shortly.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards
Go Groopie
Hello,
Thank you for contacting Go Groopie, sorry we have just reached your emails due to a backlog we are currently experiencing. Sorry to hear that you wish to cancel your voucher, we will need to contact the merchant to cancel your voucher then we will issue your refund.
This can take up to 7-14 working days to reach your account.
Kind regards
Go Groopie
“STAY AWAY .. bunch of sharks. Ordered a tablet, didn't arrive, GG blamed Merchant, Merchant told me GG had not paid him since November therefore he would not ship my order. Cancelled my order with GG, was told I couldn't have a refund, I demanded one, was then told that money had been refunded into my PayPal account.. guess what?? 7 days later I still have had no refund from them. PayPal are investigating for me and I have advised Trading Standards of their appalling conduct. My advice, don't touch them with a barge pole...”
Hello,
Sorry to hear this, we can see on our system that your refund has now been paid into your original method of payment. Please check your account.
Our sincere apologies for the inconvenience this has caused.
Kind regards, GoGroopie
“I ordered 2 tablets also from j&y back on 27th nov!! I have sent the email to go groopie with numbers etc on 2 occasions!!?? No response, all a bloody scam, phone j&y service helpline and I was on hold for 20 mins later I find out I have now been charged over £15 just for a phone call with no result, Trading standards are my next point if call, email me ASAP with an explanation!!!! DO NOT BUY FROM GOGROOPIE!!!!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Been trying to contact go groopie about my otder they just dont respond i think they are crap there quick enough to take your money but dont answer any messages. Dont buy anything from them scammers”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
