Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“DUPED !!!!!. have contacted Watchdog bbc. as I can get no satisfactory reply from this Compay. HA HA . In fact I have got NO REPLY from this company. BEWARE of recommendations from Friends!!! lol”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Terrible company have ordered a child's tablet with phone on the 2/1/15 still haven't recieved anything not even a reply to my emails this company is a con and il be going to there head office in London I want my money back”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Please email our customer support team with your query so that they can assist you in the matter.
Many thanks,
GoGroopie
“I ordered a parka coat with Small size, also paid for 5 pounds delivery service but after almost a month, they sent me one with a wrong size (Large size). Totally disappointed.”
Hello,
So sorry to hear this, please contact our customer support team and please quote your voucher code then a member of our team will assist you in the matter.
Many thanks,
GoGroopie
“I purchased a voucher in early Dec 2014, paid p and p whilst ordering a bottle of Purfume with the voucher in plenty of time for Christmas. It is nearly March 2015 and I still haven't recieved the perfume. What I am most annoyed about however is the lack of response to my many emails of complaint. I have eventually recieved a response recently saying Go Groupie have contacted the merchant asking for the perfume to be delivered, even though I have reiterated many times that it is too late now as I had wanted it as a Christmas gift. Shocking customer service and also my hard earned cash has been taken with nothing in return. What is the definition of theft?”
Hello,
So sorry to hear this, we see that your refund was paid on the 21/02/15.
Our sincere apologies for the delay and for the inconvenience caused.
Kind regards,
GoGroopie
“V impressed with the tablet I bought for £29.99. Not often that you get such good quality at such a low price. Would definitely recommend getting one before it runs out of time”
“I entirely agree with Hayley. I have never come across such an appalling company. Their Customer service is dreadful - I sent no end of emails only to wait over a month for a reply and yes you've guessed it was due to a "back log". Well it must have been a backlog of complaints. When they send you the codes to use they never work - so beware of parting with your money.I would suggest you never ever use this site.”
Hello,
We're sorry that your experience using our service was unsatisfactory.
A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“SCAMMERS !! I have been conned out of money which this awful company were quick enough to take from my account, isn't it a shame they're not so quick to put it back! I Have waited a whole YEAR and still waiting on my refund ! I email regularly but I've only been graced with a reply twice in a year, most emails just get ignored and on the rare occasion I've had a reply I've been told 'we currently have a back log' - RUBBISH ! A back long wouldn't stop you refunding MY money ! .... BBC watchdog have been forwarded all information, hope this site gets closed down !”
“I ordered a few items before Christmas and it was nearing Christmas and i hadn't received them so i contacted their customer service, i wasn't initially happy because they took a week to respond but when they did respond they apologised for the delay and said they were receiving a large amount of queries as is expected during this period, they provided me with tracking information given by the retailer and i received my items a few days later so everything went well and was pleased with how they dealt with my issue”
“Thought I'd just give a mention to one of the customer support team I spoke to yesterday. I called up because I didn't understand my voucher and how it was to be used on the merchants website. This was the first time i bought from gogroopie. This lovely girl took me step by step through the process and was so patient with me. Thanks once again for guiding me through. Can't wait for my towels now!”
“The worst ever website I ever used. Been order from November 2014, not received stuff till January 2015. Calling them to refund have to wait for 14 days, after 20 days try to call them again coz still no refund, the woman say will speak to manàger and will refund straight away, but wait another 5 days still no refund. Getting so fed up, I call again and the man say will refund right now and tomorow will be in my account. Today is 3rd days but still no refund. I wish never use again this company, it's really make me sick.”
Hello,
We are so sorry to hear this, and our sincere apologies for the delay of your refund which was paid on the 25/02/15.
Please do not hesitate to contact our customer support team if you have any other queries.
Kind regards,
GoGroopie
“Bought a course worth £279 for £20. Sounds good? But the course was just a 70 page e-book and worth about £5 compared to other products available on Amazon. Have been asking for a refund for about 2 months now. They say 'it is being processed'. You have been warned, they are the bottom end of the discount sites and in my opinion, unreliable.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header & please quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I ORDERED AN ITEM ON 19/1/15 REC'D CODE AND ORDERED FROM GIFT HAMPERS BY POST ORDER STILL PENDING TRIED CALL GIFT HAMPERS MANY TIMES AND NO ONE ANSWERS YOU JUST GET HOLD MUSIC HAVE EMAILED BOTH COMPANIES AND NO REPLY
SOUNDS LIKE A SCAM”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I've bought 3 deals from gogroopie over the last few months and I'm very happy with the delivery time as each time they've been delivered in 3 days of ordering
Would recommend
Libby”
“I ordered a childrens iPad and phone back in October 2014 and never received it despite numerous emails to go groupie they never even acknowledged my emails never heard a thing still haven't I would not recommend to anybody just theives I am reporting them to PayPal”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
