“I ordered 4 items in 2 deliveries via Go Groopie. One item in the first delivery was faulty. The second delivery took 2 months to arrive, and even then the wrong items were sent.
Customer service took a further 2 weeks to respond, then only by telling me to contact the merchant directly (which I had already done, still waiting for a reply from them).
Terrible customer service, won't be using them again.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I've made 5 orders with GoGroopies.
One of them was fine and delivered on time.
Three have still not been delivered, although each of them was placed about a month ago.
The fifth order contained incorrect information on how to redeem, therefore I had to spend time and money (on paid calls to a wrong phone number quoted in the GoGroopie voucher) to sort the issue and get my voucher re-deemed.
Clearly, GoGroopie has to put in a lot of efforts to make their services at least somewhat acceptable.”
Hello,
Sorry to hear that you have not received your order. Please respond to the email our team member sent to you and please confirm that you redeemed your voucher and paid the additional postage & packaging then we can assist you further.
Kind regards,
GoGroopie
“I purchased my voucher and redeemed it in January. I wrote to gogroopie saying I never received any form of order confirmation from the company supplying the goods.
Gogroopie finally replied after the 2nd reminder from me. They didn't answer my question just gave me note saying allow 21 days excluding Sundays.
Well it's now been well over 21 days excluding Sundays. I have written to them once again.
No reply yet.
My advice DO NOT USE THIS COMPANY !”
Hello,
Sorry to hear that you have not received your order. A member of our team has contacted the merchant and have asked them to contact you directly with an update of your order.
Kind regards,
GoGroopie
“I'm a single,parent I saw this site and was thrilled when I saw how cheap things were ,so I ordered six items in January and paid on my visa , the items were for gifts for my family,came to the amount of about £100 pounds, I've sent about ten emails and not had one reply, so worried now that I have lost my money to what seems a bogus company,I'm going to take this further and seek professional help,anybody who is thinking of ordering from this company ,please don't bother you hard earnt cash may as well be flushed down the loo, desgusting and by reading other people on here I'm not the only one who has lost out !!!!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header & please quote your voucher codes, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Only got 1 star because there is no 0 star. Awful company to deal with, got voucher straight away, tried to order goods but company said they were out of stock and won't be getting anymore stick in. Emailed Gogroopie several times for a refund and not had one response, disgusting service, give them a very wide birth unless you like throwing money away!”
Hello,
Sorry to hear this, a member of our team only reached your email you sent on the 1st March to our customer support team. And has now dealt with your request for a refund. Our sincere apologies for the inconvenience this has caused.
Kind regards,
GoGroopie
“I am very disappointed as I ordered and paid for through PayPal to snooze snore pillows never received them emailed them to complain and not once have they responded
this is whether the first time I have not received my item but they have paid for £19.99 through PayPal
PayPal have also sent dispute but had no response not happy”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your email, we see that you did not redeem your voucher and did not pay the additional postage & packaging cost which is the reason why you did not receive your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“like many others who have written reviews, I am appalled by the lack of interest shown by Go groupie. My purchase (fortunately) was very cheap. I decided to change my mind and within 24 hours I requested a refund. The notes provided by Go Groupie were very encouraging and it appeared they would be very helpful with this change of mind.
5 e-mails later and I still have not received a reply I have no doubt when the reply arrives (if it does) the statement will be that the 2 week period has now expired. I also notice that Go Groupie reply to numerous reviews and they again ask for reference numbers etc. To be frank that is simply an attempt to try to improve ppublic relations. I am unlikely to believe that giving them the required details for a 6th time will result in a refund or even a response.
I will obviously advise friends about my experiences here and let them decide if the comapany is worth dealing with .”
“I have ordered two kids laptops on 27 January I have email you 3 time ,and I have rang you loads and you have not answer any,they were birthday pressie,I order them a month ago so there would be here in plenty of time,I won't to no were are they????????”
Hello,
A member of our team has responded to your emails and can see that you only redeemed your vouchers on the 03/03/15. It does clearly state on your vouchers to please allow up to 21 days for delivery.
Kind regards,
GoGroopie
“Very unhappy. Bought an item from the site. Didn't kno there was an additional delivery charge now the item is discontinued. Have emailed many times including a copy email from the supplies confirming discontinued. No response at all. Not even a confirmation email from the site. I've tried both methods from the web site link and direct to cousterner service. Wish I had never ordered. Want my refund then I will delite from phone. Would not buy again. Stick with eBay in future.”
“Non Delivery
I ordered 3 packs of Gillette razor blades on 5th January with delivery within 21 days. 45 days have now elapsed and i have emailed the company 4 times without receiving the goods or a reply. I did not know that I was dealing with a supplier third hand or would not have placed an order with GoGroupie. I have ordered many items with Groupon without a problem and belived that this was part of the same company because I received emails from them without solicitation - what a mistake!! Reading the other reviews here I now know that this is a company to be avoided. Have contacted PayPal and put this transaction into dispute.i”
Hello,
Sorry we are experiencing a backlog but a member of our team has emailed you with instructions on how to redeem your voucher.
Your voucher was sent to your email address, we have resent your voucher to your email. Please check your emails and please go ahead and redeem your voucher.
Kind regards,
GoGroopie
“Bought an item in December 2014 which was faulty, returned it to the supplier who said they'd refund postage. 5 times have Emailed support email for Gogroupie to get refund on the voucher cost. Not one single response. It is now end of February (3 months) and I have no help from GoGroupie whatsoever and there is no phone no. to call, just a support email address they don't reply to !!! Until now I liked using Gogroupie but aftersales is non existent!”
“I bought item from an offer.Which was bargain until I do not realised there is additional delivery cost-after which this was not so bargain-so I contacted them to cancel day after transaction ,and couple times more it's already 2 weeks after cancellation-they did not contact me at all no refund!!!???i will try contact pay pal.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your Voucher Code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“total rubbish have tried to contact them regarding an offer 3 emails totally ignored!! no contact details for the company the voucher was for DO NOT USE GO GROOPIE they do not care about the customer - very quick to take your cash but rubbish at customer service!! AVOID AT ALL COST”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has contacted the merchant and has asked them to contact you directly with an update of your order. If you have any other queries please do not hesitate to contact our team.
Many thanks,
GoGroopie
“Ordered Fusion Razor Blades in December. Never received them. No replies
To my emails or to Paypal! Stay away from this company an absolute waste of space!,”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“mum tried to get the nice razor deal for me. They took the money and never delivered. Now they are just ignoring every single attempt at contact. Trading standards will be informed.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your Voucher Code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered my razors in November and the jewellery set beginning of December and neither ever turned up. I have sent a lot of emails since and never got any reply! Hopeless company with a horrible customer service. Cannot even get my money refunded because no one can be bothered contacting me whatsoever. Recommended NOT!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Currently getting my credit card to recover my money for items that never turned up. No response to emails. Shocking company. Avoid this company for sure!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your Voucher Code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“This company is hopeless been sending email s asking how to use my voucher no reply also asking to cancel one of my orders as for some reason they saying I ordered 2of the same thing I will never use this site again”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
