“im appalled that this company are allowed to actually get away with this (i would give them minus 5 rating if the system allowed)
again like a lot of customers i paid for my goods paid delivery costs & RECIEVED NO GOODS & surprise surprise over 3 MONTHS LATER with ive lost account of the amount of emails chasing they apparently have had IT ISSUES! im still waiting
this is far & away the worst company i have ever dealt with & im going to make sure everyone i know never ever uses them !!”
Hello,
We're sorry that your experience using our service was unsatisfactory.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Said they had responded to my emails, rubbish, no respone at all. Put a PayPal claim in. They didn't even respond to paypal. I have a full refund of the voucher cost 9.99. Still down the postage, but I can now buy a micro sd card to get the mp3 player to work. Terrible company, DO NOT USE. Scammers. 74% of feedback is bad.”
Hello,
A member of our customer support team has responded to your email.
Please check your emails and please do not hesitate to contact our team if you have any further queries.
Kind regards,
GoGroopie
“I ordered razors back in November. Payment was taken for product and postage. When I didn't receive my order I emailed customer service as told too. Never had a response. So thought I would use the power of social media and contact them through their Fb page. I didn't get a response that way but after several messages saying that they will refund etc I still haven't received it and now they are not responding via Fb! Extremely bad customer service would NOT recommend this company!”
Hello,
We're sorry that your experience using our service was unsatisfactory. So sorry for the delay of your refund, it has now been paid.
Please check your account. Our sincere apologies for the delay and for the inconvenience caused.
Kind regards,
GoGroopie
“having tried to contact them with regards unable to access my code into system orders
they have completely ignored me from 17 feb. Disgusted with their customer service.
what about a telephone number to contact them or do they not want to be contactable.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I bought a voucher , redeemed it and paid for the postage and the item never got delivered. I emailed GoGroopie and had to wait a week for a response only to be told that they will ask the supplier to directly contact me. The supplier in turn emailed me to say that I need to contact Royal Mail to find out where my parcel is as they have sent it. Royal Mail confirmed that they don't recognise the shipment number that I was given by the supplier. I have emailed both the supplier and GoGroopie to relate the information from Royal Mail and it has been over a week without a response! VERY poor customer service.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I placed an order in January and to date I have still not received this (23rd February). When you contact customer services they take ages to get back to you and when they do the response is not helpful. So you have to email them again and wait ages again. I will not be ordering anything further which is a pity because I have seen a lot of stuff I would like for either me or my daughter. I would definitely not recommend.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“i purchased a voucher and it failed to work and after several mails i still have not recv a reply or refund
as i see it go groupie is a SCAM COMPANY and i will never use again
the biggest gripe is ii have not recv any contact back in a week that is really crap service”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Don't deserve anything but to be taken to the cleaners just like they have done with their customers!!! Paid for massage mattress in December told 21 days delivery, now end February and no-one answers the phone or replies to email. £75 of my hard earned cash down the drain! SCAMMERS is a good enough word for them, thieves would be more accurate!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry but we do not see any emails from you. Sorry to hear that you have not received your order, if you could please contact our customer support team and please quote your voucher code and confirm that you redeemed your voucher code & paid the postage cost for a member of our team to assist you in the matter.
Many thanks,
GoGroopie
“DUPED !!!!!. have contacted Watchdog bbc. as I can get no satisfactory reply from this Compay. HA HA . In fact I have got NO REPLY from this company. BEWARE of recommendations from Friends!!! lol”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Terrible company have ordered a child's tablet with phone on the 2/1/15 still haven't recieved anything not even a reply to my emails this company is a con and il be going to there head office in London I want my money back”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. Please email our customer support team with your query so that they can assist you in the matter.
Many thanks,
GoGroopie
“I ordered a parka coat with Small size, also paid for 5 pounds delivery service but after almost a month, they sent me one with a wrong size (Large size). Totally disappointed.”
Hello,
So sorry to hear this, please contact our customer support team and please quote your voucher code then a member of our team will assist you in the matter.
Many thanks,
GoGroopie
“I purchased a voucher in early Dec 2014, paid p and p whilst ordering a bottle of Purfume with the voucher in plenty of time for Christmas. It is nearly March 2015 and I still haven't recieved the perfume. What I am most annoyed about however is the lack of response to my many emails of complaint. I have eventually recieved a response recently saying Go Groupie have contacted the merchant asking for the perfume to be delivered, even though I have reiterated many times that it is too late now as I had wanted it as a Christmas gift. Shocking customer service and also my hard earned cash has been taken with nothing in return. What is the definition of theft?”
Hello,
So sorry to hear this, we see that your refund was paid on the 21/02/15.
Our sincere apologies for the delay and for the inconvenience caused.
Kind regards,
GoGroopie
“I entirely agree with Hayley. I have never come across such an appalling company. Their Customer service is dreadful - I sent no end of emails only to wait over a month for a reply and yes you've guessed it was due to a "back log". Well it must have been a backlog of complaints. When they send you the codes to use they never work - so beware of parting with your money.I would suggest you never ever use this site.”
Hello,
We're sorry that your experience using our service was unsatisfactory.
A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“SCAMMERS !! I have been conned out of money which this awful company were quick enough to take from my account, isn't it a shame they're not so quick to put it back! I Have waited a whole YEAR and still waiting on my refund ! I email regularly but I've only been graced with a reply twice in a year, most emails just get ignored and on the rare occasion I've had a reply I've been told 'we currently have a back log' - RUBBISH ! A back long wouldn't stop you refunding MY money ! .... BBC watchdog have been forwarded all information, hope this site gets closed down !”
“The worst ever website I ever used. Been order from November 2014, not received stuff till January 2015. Calling them to refund have to wait for 14 days, after 20 days try to call them again coz still no refund, the woman say will speak to manàger and will refund straight away, but wait another 5 days still no refund. Getting so fed up, I call again and the man say will refund right now and tomorow will be in my account. Today is 3rd days but still no refund. I wish never use again this company, it's really make me sick.”
Hello,
We are so sorry to hear this, and our sincere apologies for the delay of your refund which was paid on the 25/02/15.
Please do not hesitate to contact our customer support team if you have any other queries.
Kind regards,
GoGroopie
“Bought a course worth £279 for £20. Sounds good? But the course was just a 70 page e-book and worth about £5 compared to other products available on Amazon. Have been asking for a refund for about 2 months now. They say 'it is being processed'. You have been warned, they are the bottom end of the discount sites and in my opinion, unreliable.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header & please quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
